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Information Technology (IT) |
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Analyst |
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- Proficiency in MS Office (Word, Excel, PowerPoint, Visio, Project) tools
- Knowledge of any of the below skills:
- 2-3 years work experience on ASP.NET, C# with SQL Server.
- Web development/windows applications
- Excel Programming, Macro, Access programming
- In depth knowledge of testing, manual as well as automated, for Web based
applications & Client Server. Preparing and Executing Test cases.
- Experience in Implementation of quality procedures.
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Senior Analyst |
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- Graduates with MCA and 4-5 years experience in ASP.NET 2.0/3.5, C# with SQL Server 2000/2005.
- Good exposure to:
- OLAP with Analysis Services
- SSIS
- Reporting Services
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Associate Process Manager |
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- Hands on experience on ASP.NET 2.0/3.5, AJAX, SQL Server 2000/2005/2008, WCF, Web Services, SOAP, XML/XSLT, design patterns
- Application Delivery Management
- Lead the application design and coding phases
- Experience with Unit Testing and application debugging
- Customer satisfaction
- Knowledge sharing and solution mindset.
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Process Manager |
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- Hands on experience on ASP.NET 2.0/3.5, AJAX, SQL Server 2000/2005/2008, WCF, Web Services, SOAP, XML/XSLT, design patterns
- Application Delivery Management
- Lead the application design and coding phases
- Experience with Unit Testing and application debugging
- Customer satisfaction
- Knowledge sharing and solution mindset.
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Knowledge Management (KM) |
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Senior Analyst |
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- 2-5 years working experience with below software applications OR 2-3 years training experience in professional software training institutes
- Various Excel, VBA and SQL modules
- Expert in VBA programming
- Knowledge of SQL Server
- MCAS or MOS certification
- MCDBA certification
- Training, Communication and Presentation Skills
- Willingness to work in rotating day shifts.
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Associate Process Manager |
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- Audit business related documents for errors
- Streamline existing documentation
- Establish and coordinate uniformity in documentation standards and guidelines.
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Network – SIG Server |
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Senior Analyst |
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- Configure outlook with POP3/IMAP/RPC profile, and trouble shoot MS outlook configuration issues.
- Troubleshoot mail flow issues between servers and sites, from / to internet domains
- Thorough Knowledge of AD and IMP components of AD, AD and exchange dependencies and trouble AD related issues on Exchange
- Knowledge of Various trouble shooting tools (SMTPDIAG etc...)
- Installation of Exchange 2003 and various Exchange configurations
- Knowledge and practical experience of Windows 2003 Cluster, Exchange 2003 cluster, trouble shooting cluster related issues
- Knowledge of SCOM 2007 and various components of SCOM 2007. 10. Knowledge of BES server, configuration of BES on server as well as BB handset.
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Associate Process Manager |
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- Good communication Skills written & verbal
- Administration of network user accounts and mailboxes
- Technical fault analysis and troubleshooting
- Knowledge of VERITAS Backups
- Maintenance of data centre environment – i.e. cabling, labeling, standards
- Desktop support and maintenance
- Troubleshooting skills - OS, Outlook, Server, Desktop related issues, FTP, DNS, Active Directory, File Servers, File/Folder Permissions
- Preventive Maintenance of Servers
- Patch Management & Monitoring
- Antivirus Management
- Laptop Maintenance & Support
- Network Troubleshooting LAN, WAN, Switches, Connectivity
- Strong understanding of Microsoft Windows systems and network security concepts
- Knowledge of SharePoint [MOSS] & Microsoft Exchange
- Basic VMware troubleshooting skills
- Professional discipline, teamwork and healthy competition.
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Network Onsite Support |
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Associate Process Manager |
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- Excellent communication Skills written & verbal
- Good customer interaction and result oriented
- Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues
- Knowledge of blackberry mail configuration and troubleshooting
- Escalation Management
- Excellent communication and organizational skills
- At-least one year experience in international BPO in technical process (Specially in Laptop support
added advantage)
- Understanding of Microsoft Windows systems and network security concepts
- Comfortable in working in rotational shifts
- Good in analyzing root cause and providing the resolution.
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Network SIG Infrastructure |
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Senior Analyst |
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- Capable of handling LT panels, DGs, UPS, HVAC, CCTV, Access control system, Fire alarm system
- Routine breakdown & preventive maintenance of infrastructure equipments
- Knowledge of BMS
- Day to day technical infrastructure operations
- Liaison with MSEDCL, Tata power, Reliance power & other service providers to monitor and coordinate during outages
- Vendor coordination & good negotiation skill
- Contributing to finding problem solutions & / or process improvements
- Documentation, control process & procedures related to infrastructure management.
- Good knowledge on MS excel, word, power point and Visio
- Good communication skill
- Should work as a team & backfill other team members during leave.
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Network SIG – Helpdesk |
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Senior Analyst |
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- Maintain IS Documentation
- Perform Internal Audits
- Documentation Skills
- Ensure Security and Confidentiality of customer data
- Ensure adherence to IS policy and process
- Adherence to committed timelines
- Pro-active identification and resolution of issues
- Exposure to IS Standards preferable
- Experience of 1+ years in IS documentation preferable
- Perform Internal Audits
- Coordinate with clients on IS issues.
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Network-WAN, Email, Voice |
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Senior Process Manager |
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- Responsible for operations of network and security providing data and voice services to the business on 24 x 7 x 365 basis
- Experience with infrastructure comprising of hardware such as Cisco, Juniper, Extreme, Fortinet, Avaya and technology solutions such as IPLC, MPLS, PILL, TDM, VoIP, Proxy, IPS/IDS, DLP etc.
- Maintain an overview of all network services to ensure coherency and effective continued operation.
- Take complete ownership and lead role in troubleshooting and recovering from network incidents and work with other support teams and the business in permanent problem resolution
- Direct and guide the team of operations managers and engineers to manage data and voice infrastructure in a pro-active way
- Design operating processes and procedures to ensure that services are maintained and supported in a uniform way to meet the business and industry standards, ensure implementation of the same
- To be available at all times to manage escalations.
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Network – Voice |
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Senior Analyst |
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- Capable of handling Voice infrastructure support, knowledge of PRI, VoIP, International IP calling solutions etc.
- Should be able to configure DS1, VDN and Vector, Hunt group, call routing, Audix and other
system features
- Day to day operations support for PBX systems
- Support voice services infrastructure and conduct routine maintenance and administration activities.
- Should be able to trouble shoot issue and provide resolution to users
- Liaison with service providers to monitor and coordinate during outages
- MIS report, PM of Avaya servers, back up of Avaya servers, Generating the CDR report 8. Generate other administrative documents and reports.
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Information Security (IS) |
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Senior Analyst |
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- Experience of 1+ years in IS documentation preferable
- Perform Internal Audits
- 6 day work week
- Ensure Security and Confidentiality of customer data
- Ensure adherence to IS policy and process
- Adherence to committed timelines
- Pro-active identification and resolution of issues
- Exposure to IS Standards preferable
- Coordinate with clients on IS issues.
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Senior Process Manager |
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- TCP/IP - VPNs - Security - QoS - Ethernet - MPLS - LAN and WAN routing and switching - LAN, WAN, and Service Provider routing protocols (IS-IS, OSPF, EIGRP, BGP) CCNA/CCNP strongly recommended
- Maintain / upgrade the network infrastructure to meet the business requirements
- To manage the day-to-day operations of communication of voice and data and any other media as the business requires within the various locations
- Troubleshooting network problems
- Monitoring and fine tuning network performance and security
- To evolve and implement communication and security protocols and policies
- Administration and maintenance of Firewalls, LAN, WAN, LL, MPLS, Intranet, Extranet, Internet technologies and systems and setting up VPNs
- Ensure proper site preparation, install, maintain and upgrade networking and communications equipments and cabling systems
- To liaise, develop and manage vendors and service providers and review their performance
- Review network performance management reports and provide recommendations
- Disaster recovery planning.
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Quality |
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Senior Process Manager |
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- Graduate in any discipline
- 4+ years of experience
- Awareness of ISO or other Quality Methodologies
- Knowledge of Lean / Six Sigma would be an advantage
- Conduct Regular Process Audits
- Audit processes for compliance / process adherence
- Identify GAPs and areas of improvements
- Propose Quick Fix solutions
- Follow up on solution implementation with processes
- Highlight audit findings to the stakeholders
- Identify potential Risks in the process and propose mitigation plans
- Implement FMEA based on process maps
- Publish audit reports on the intranet on a regular basis
- Review and audit process flow maps and BPDs at regular intervals.
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Human Resource (HR) |
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Analyst |
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- On - Board Formalities - Complete the joining formalities on joining dates & formalities in insight
- Induction Preparing schedule and coordinating all induction programs
- Scoring the feedback assessment
- Send Weekly Confirmation Report to HR Head File confirmation, Exits, NOC, Deputation, PIP, Warning, Medical letters.
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