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| Channel Performance Reporting |
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Providing the Resources & Insight to Maximize Channel Performance
Global sales operations are increasingly relying on channel partners to enhance their reach and revenues. With this comes the added complexity and effort of effectively engaging and monitoring the channel.
eClerx provides the knowledge and expertise to effectively manage and maintain partner portals, ensuring higher engagement of middle and lower tiers of partners. Additionally, robust partner scorecarding and monitoring provides timely insights into performance throughout the channel – by partner, region, product etc. – to facilitate prompt corrective action and incentives, leading to a more engaged channel across tiers and ultimately driving higher revenues.
We bring value to all facets of Channel Performance: |
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Data Capture and Error Processing |
Data Capture
- Daily data feed from global partners
- Creation of web interfaces for regular data reporting by channel partners
Error Processing
- Intervention queue management
- Follow-up with partners for resolving inconsistencies and exceptions
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- Complete, comprehensive and timely channel data ensures problems / leakage are promptly identified and rectified
- Data consolidation – unified business view
- 99.9% accuracy rate of capture
- Filterable / searchable reference database
- Constant process improvement, delivering increasing savings over time
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| Analytics |
Partner Compliance and Analytics
- Reconcile POS / inventory – visibility and shrinkage analysis
- Partner scorecard – data availability, completeness and accuracy etc.
- Partner incentive programs compliance
- Trade restrictions and restricted party transaction alerts
End Customer Analytics
- Capacity & Production forecasting
- Demand analysis / Sales forecasting
- Segment / regional / category performance and returns dashboard
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- Greater insights – metric driven dashboards providing actionable takeaways
- Identify systematic issues with systems / documentation process
- Partner score carding:
- Optimum performance management
- Operative planning support by capacity & production volume forecasting
- Demand analytics / Sales forecasting:
- Optimum pricing and inventory management leading to increased profitability
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Partner Portals
An engaging and well managed partner portal can be a highly effective channel and revenue enhancement tool.
eClerx can facilitate all aspects of partner portal management and optimization: |
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