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Given the
complexity of our programs, we often need to staff specific skill sets onto
programs quickly. Consequently, we have developed efficient human resources
practices to manage our hiring and people management needs. In addition, we have
various systems to institutionalize knowledge gained from our internal experts,
client programs and industry initiatives to train our people. Such systems allow
us to train people quickly and effectively manage the impact of growth and
attrition. We are structured
as a professional services firm wherein our staff are divided into client
delivery roles, shared services, and support functions. The shared services and support functions comprise knowledge management,
software development, information security, and human resources team.
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Recruitment:
We hire people
with engineering, management, financial services or outsourcing services
background. We also recruit from a variety of educational institutions
throughout India. Our selection process involves a series of activities
including telephonic interviews, online aptitude and skill tests, and
face-to-face interviews. | |
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Retention:
We appraise our employees on both
quantitative and qualitative terms, and conduct employee reviews twice in a
year, where such reviews include a 360 degree feedback. We gauge employee
satisfaction through annual surveys and an internal suggestion portal, and
fine-tune our human resources policies to address concerns. We also attempt to
increase job satisfaction through a dynamic rewards program, job rotations, and
fast track promotions. | |
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