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Delivery
Model |
| Solutions Deployment Process |
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We have considerable experience in managing multiple small and complex processes
across different businesses of a client in a cost effective manner using our
specific domain skills and customized software. We provide our clients with
benefits beyond cost reduction by designing solutions that incorporate talent
management, process improvements, better reporting and metrics. Staying relevant
to our clients’ business needs is a key driver for our process delivery model.
Typically, pre-transition, processes are piloted – this enables both the client
and eClerx to better understand expectations and delivery modalities. A
successful pilot is followed by a ramp-up phase. And finally, process
improvements and optimizations are an integral part of the steady state phase.
All process improvement initiatives are wrapped in six sigma and project
management methodologies.
Processes transitioned to eClerx are often redesigned to achieve contemporary
measures of performance, such as service, quality, cost, and speed. The delivery
loop is closed as processes are regularly audited and measured through periodic
client feedback surveys.
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