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Investor Relations
- FAQs
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When did eClerx Services
Limited commence operations? |
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The company was originally
incorporated on March 24,
2000 as eClerx Services
Private Limited under the
Companies Act, 1956. The
company was converted to a
public limited company and
the name was changed to
eClerx Services Limited,
pursuant to resolution of
the shareholders passed in
the annual general meeting
held on August 1, 2007.
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What is eClerx’s area of
operations? |
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eClerx provides data
analytics and customized
process solutions to global
enterprise clients from its
offshore delivery centers in
India. The company’s
portfolio of services
comprises data analytics,
operations management, data
audits, metrics management
and reporting services.
eClerx currently offers its
services to clients in the
financial services, retail
and manufacturing
industries.
Financial Services
We are engaged by some of
the leading financial
services companies to
provide specialist support
to their capital markets,
investment banking and asset
management divisions. We
have specialized knowledge
of financial products and
transactions including
derivatives and structured
products, and their
associated data, risk
management and processing
requirements. We have
capabilities in risk
management, financial
control, confirmations,
settlements, valuations,
cash flow calculations,
reference data research and
maintenance and transaction
maintenance related to
financial transactions.
Retail
and Manufacturing
We are engaged by some of
the world’s largest retail
and manufacturing companies
to increase revenues, reduce
operating costs and boost
profits, across a variety of
business functions including
marketing, pricing,
manufacturing and supply
chain management. In
particular, we have
developed specialized
knowledge of optimizing the
effectiveness of ecommerce
websites. This has helped us
penetrate several industries
where online platforms
dominate such as
supermarkets, travel and
hospitality, consumer
retail, and consumer
electronics.
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What differentiates a KPO
from a BPO? |
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In BPO, the focus is on
executing standardized
processes, whereas KPO
requires processes that
demand advanced information
searching, analytical
interpretation, high-end
domain knowledge as well as
some judgment and decision
making.
Knowledge Process
Outsourcing (KPO), also
referred to as “Knowledge
Services”, is different from
the more traditional
outsourcing offerings and
approaches. It cuts into the
traditional “core
competencies” of many
organizations. Moreover,
while cost reduction seems
to have been the prime
motivator of the ITO and BPO
waves, “intellectual
arbitrage” seems to be the
big KPO advantage. KPOs
require the application of
specialized domain related
knowledge and skill.
Therefore, KPO business
units provide typical
domain-based processes,
advanced analytical skills
and business expertise,
rather than just process
knowledge.
As per research done by
KPMG, knowledge services
also differ from business
processes in terms of the
value proposition to the
client, which leads to a
clear demarcation in process
complexity, the amount of
intellectual intervention in
the process, the skills
required and the ability to
scale. While business
processes are essentially
process-driven and
rule-based, knowledge
processes also involve
judgment. By outsourcing
their core operations to KPO
providers (third-party or
captive), KPO clients
enhance their top line
revenues by being able to
make different investment
decisions and take on more
work than would otherwise be
the case.
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What has been the past
performance of eClerx? |
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FY 2008* |
FY 2007 |
FY 2006 |
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Revenue |
873.7 |
862.34 |
477.52 |
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EBITDA |
372.3 |
433.64 |
261.25 |
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PAT |
294.2 |
405.19 |
240.44 |
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EPS - Basic |
17.70 |
26.68 |
15.83 |
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EPS -
Diluted |
17.24 |
26.49 |
15.7 |
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EBITDA
Margins |
42.6% |
50.3% |
54.7% |
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Net Margins |
33.7% |
47.0% |
50.4% |
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*For nine months
period from April
2008 to December
2008 |
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Where are the operational
facilities of eClerx
located? |
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We currently operate three
facilities in India located
at –
Navbharat Estate, Sewri
(West)
Raheja Plaza-1, Ghatkopar
(West),
Ashok Mills Compound,
Ghatkopar (West)
A fourth facility in
Hinjewadi, Pune is expected
to be operational by
April-May 2008.
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When did eClerx Services
Ltd. get listed? |
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31st December 2007
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What was the issue size
and issue price of the IPO?
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Issue size - Rs.101 crores;
issue price – Rs. 315
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What was the objective of
raising funds through the
IPO? |
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Particulars |
Amt (Rs in Mn) |
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Acquisitions |
220.00 |
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Infrastructure
Investments |
180.00 |
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Setting up of
Additional
Facilities |
100.00 |
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General Corporate
purposes |
161.00 |
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Total |
661.00 |
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Acquisition
As part of our growth
strategy, we will continue
to selectively consider
acquisitions that would
expand the scope of our
existing services, add new
clients or allow us to enter
new geographic markets. We
are currently exploring
options for such
acquisitions and strategic
investment opportunities. We
have acquired the Igentica Group, which
introduced us to a client
base of global corporations
in the travel and
hospitality industry.
Infrastructure investments
We have entered into a
memorandum of understanding
with DLF Akruti Info Parks (Pune)
Limited on May 31, 2007 for
an area of approximately
74,944 square feet in
Hinjewadi, Pune and a
seating facility of
approximately 900
workstations. The facility
will be operational from
April 2008.
Setting up of additional
facilities
We are exploring
opportunities of extending
facilities in Chennai,
National Capital Region
(NCR), Pune and Mumbai, as
part of our growth strategy.
We believe that Pune and
Chennai have the advantage
of being relatively low-cost
whereas NCR has the
advantage of international
connectivity and a large
pool of managerial talent.
An expansion in Mumbai may
provide a quicker ramp-up.
General corporate purposes
In accordance with the
policies set up by the
Board, the Company proposes
to retain flexibility in
applying the remaining Net
Proceeds for general
corporate purposes,
including strengthening of
our marketing capabilities,
brand building exercises and
up gradation of
infrastructure.
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On which exchanges are
the shares of eClerx listed? |
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BSE and NSE
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What is the address of
registered office of eClerx?
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29 Bank Street, Sonawala
Building, Fort , Mumbai 400
023
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When does eClerx’s
financial year end? |
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31st March
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