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Knowledge Process Outsourcing
— KPO
The maturity and success of outsourcing
strategies is leading businesses to
shift towards the offshoring of high-end
processes to low-wage destinations, a
trend referred to as Knowledge Process
Outsourcing - KPO.
Knowledge Process Outsourcing - KPO
includes
- research and development
- data management
- technology and business research
- animation and design
- web content development
In Knowledge Process Outsourcing - KPO
the emphasis is on value added processes
which are highly complex and require the
talent of professionals with a
widespread educational backing. The
profile essentially requires specific
and advanced knowledge of a particular
domain or specialty.
Knowledge Process Outsourcing –
KPO – Difference
Although Knowledge Process Outsourcing -
KPO emerged from Business Process
Outsourcing they both are starkly
different. While Knowledge Process
Outsourcing - KPO is driven by the depth
of knowledge, experience and judgment;
BPOs in contrast are more about size,
volume and efficiency.
Thus, Knowledge Process Outsourcing -
KPO can be simply defined as an
off-shoring of knowledge intensive
business processes that require specific
domain-based skill. Here the type of
work can revolve around analyzing raw
technical data and information to
produce meaningful documents and
researching. The ultimate goal of a
Knowledge Process Outsourcing - KPO is
to create value for the client by
providing it with business expertise
rather than process expertise. High and
paramount quality is the mantra of KPO
companies.
A model Knowledge Process Outsourcing -
KPO employee should possess
specialization in specific domains,
computer skills & English proficiency.
These processes demand advanced
analytical and specialized skill from
such employees who have domain
experience as their backing. Therefore
outsourcing of knowledge processes face
more challenges than BPO (Business
Process Outsourcing). With the Indian
way of education which lays great
emphasis on higher education &
specialization, a talent pool with
expert knowledge in any field is readily
accessible.
One crucial motive, which draws
customers to the offshore Knowledge
Process Outsourcing - KPO companies, is
the presence of an extensive,
high-quality skilled bank of experts
which also makes it the major reason why
many Knowledge Process Outsourcing - KPO
companies are set up in countries having
a large number of skilled talent pool.
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