Knowledge Process Outsourcing — KPO

The maturity and success of outsourcing strategies is leading businesses to shift towards the offshoring of high-end processes to low-wage destinations, a trend referred to as Knowledge Process Outsourcing - KPO.

Knowledge Process Outsourcing - KPO includes
- research and development
- data management
- technology and business research
- animation and design
- web content development

In Knowledge Process Outsourcing - KPO the emphasis is on value added processes which are highly complex and require the talent of professionals with a widespread educational backing. The profile essentially requires specific and advanced knowledge of a particular domain or specialty.

Knowledge Process Outsourcing – KPO – Difference

Although Knowledge Process Outsourcing - KPO emerged from Business Process Outsourcing they both are starkly different. While Knowledge Process Outsourcing - KPO is driven by the depth of knowledge, experience and judgment; BPOs in contrast are more about size, volume and efficiency.

Thus, Knowledge Process Outsourcing - KPO can be simply defined as an off-shoring of knowledge intensive business processes that require specific domain-based skill. Here the type of work can revolve around analyzing raw technical data and information to produce meaningful documents and researching. The ultimate goal of a Knowledge Process Outsourcing - KPO is to create value for the client by providing it with business expertise rather than process expertise. High and paramount quality is the mantra of KPO companies.

A model Knowledge Process Outsourcing - KPO employee should possess specialization in specific domains, computer skills & English proficiency. These processes demand advanced analytical and specialized skill from such employees who have domain experience as their backing. Therefore outsourcing of knowledge processes face more challenges than BPO (Business Process Outsourcing). With the Indian way of education which lays great emphasis on higher education & specialization, a talent pool with expert knowledge in any field is readily accessible.

One crucial motive, which draws customers to the offshore Knowledge Process Outsourcing - KPO companies, is the presence of an extensive, high-quality skilled bank of experts which also makes it the major reason why many Knowledge Process Outsourcing - KPO companies are set up in countries having a large number of skilled talent pool.