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What is Business process outsourcing and a non voice BPO?
Business process outsourcing (BPO) is the contracting of a business task, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for processes that are non core to a company's existence.
BPO is usually divided into two categories:
- Non Voice BPO or back office outsourcing, which includes internal business functions such as payroll or analytics, and
- Voice BPO or front office outsourcing, which includes customer-related services such as marketing or tech support.
A non voice BPO usually offers high end process solutions.
Non voice BPO solutions:
- Payroll processing
- Analytics
- Data maintenance
- Transaction processing
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