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| Online Services KPO
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An Online Services KPO offers services specific to the eCommerce sector.
An Online Services KPO services include:
- Analytics
- Data Maintenance
- Transaction Processing
- Online Audits
The type of work requires high level of analytical and specialized skills, so higher education and language skills specific to the domain of expertise are essential. Hence an Online Services KPO recruits highly qualified professionals to execute complex processes which are listed below.
In the Analytics space an Online Services KPO offers services like:
- Customer insight studies
- Product mix optimization
In the Data Maintenance space an Online Services KPO offers services like:
- Online store support
- Technical content development
In the Transaction Processing space an Online Services KPO offers services like:
- Order management / processing
- Product / services configuration
In the Audits / Reconciliation space an Online Services KPO offers services like:
- Online site audits
- Catalog integrity checks
- Grey market / mispricing monitoring
In the Reporting / Metrics space an Online services KPO offers services like:
- Online marketing metrics
- Trend analysis
- Dashboards, extranets
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