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Cable & Telecom Services

The traditional cable and telecom industry is developing at an accelerated rate. The industry has now evolved to encompass digital media and wireless communication, both of which are at the heart of today’s connected society. This has led to an unprecedented set of challenges for the industry. Vertical integration and emerging technologies that spawn unforeseen competitors have created increasing demands on sales, marketing and customer care organizations. From content acquisition to customer engagement, acquisition and retention, the rules have changed dramatically. Cable and satellite industry leaders are increasingly focused on business optimization, multi-channel data integration and first-class customer experience.

eClerx's partnership with three of the leading U.S. cable providers over the past six years has uniquely positioned us to effectively help our partners engage with their customers and optimize operations.

Services & Solutions

With expertise across sales, marketing, customer care, engineering & technical operations, business intelligence, and finance, we support virtually all facets of the cable and telecommunications services industry.

Engagement Model

Our process-oriented service delivery model can be adapted to any business need or challenge.