array_files=new Array();
array_files[0]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q1FY11.html","2010-08-02","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q1 2011 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: July 30, 2010; 5:30 pm IST Invitation for Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[1]=new Array(0,1,"http://www.eclerx.com/Investors_Corporate_presentation.html","2010-08-02","12K","eClerx: Corporate Presentation    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, eclerx equity report, eclerx india pvt ltd, kaushal mahajan, kishore poduri    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Corporate Presentation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Corporate Presentation Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx Corporate Presentation Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[2]=new Array(0,1,"http://www.eclerx.com/Investors_Corporate_Governance.html","2010-08-02","13K","eClerx: Corporate Governance    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, jimmy bilmoria eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Corporate Governance Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Corporate Governance Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Effective corporate governance is necessary to maintain public trust and to achieve business success. The Company is committed to rigorously and diligently exercising the oversight responsibilities throughout the organization, managing its affairs in a manner consistent with the highest principles of business ethics, and exceeding the corporate governance requirements. The Company believes that sound corporate governance policies are critical to enhance and retain investor’s trust. The Company’s corporate governance policies ensures among others, the accountability of Board of Directors and uniformity in its decision towards all its participants: viz customer, employee. Code of Conduct Committees and their Members Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[3]=new Array(0,1,"http://www.eclerx.com/Investors_Annual_Reports.html","2010-08-02","12K","eClerx: Annual Reports    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, eclerx equity report, eclerx india pvt ltd, kaushal mahajan, kishore poduri    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Annual Reports Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Annual Reports Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Annual Report 2009 Annual Report 2008 Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[4]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q4FY10.html","2010-08-02","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, e-clerx company, eclerx services pvt ltd pune, employee shares, sachin vaidya eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q4 2010 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: May 25, 2010; 5:30 pm IST Invitation for Conference Call Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[5]=new Array(0,1,"http://www.eclerx.com/Investors_Share_Information.html","2010-08-02","18K","eClerx: Share Information    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, eclerx equity report, employee shares, equity research job, equity research jobs, equity research jobs, for freshers, bank bpo, e-clerx company, job in equity research    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Share Information Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Share Information Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation The equity capital of eClerx Services is represented by 19.03 million shares. The equity shares of eClerx Services are currently listed on the National Stock Exchange of India Limited (NSE) and The Mumbai Stock Exchange, Mumbai (BSE) which are the premier stock exchanges of India. Please click to view stock price: BSE (Code: 532927) NSE (Code: ECLERX) Shareholding Pattern as on: June 30, 2010 March 31, 2010 December 31, 2009 September 30, 2009 June 30, 2009 March 31, 2009 December 31, 2008 September 30, 2008 June 30, 2008 March 31, 2008 December 31, 2007 Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[6]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q4FY08.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q3 Q4 Q4 2008 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: May 27, 2008; 4:30 pm IST Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[7]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q3FY08.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q3 Q4 Q3 2008 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: January 29, 2008; 5:00 pm IST Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[8]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q1FY09.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q1 2009 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: July 24, 2008; 4:30 pm IST Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[9]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q3FY09.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q3 2009 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: January 19, 2009; 5:00 pm IST Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[10]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q2FY09.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q2 2009 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: October 17, 2008; 5:30 pm IST Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[11]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q1FY10.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q1 2010 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: July 27, 2009; 5:30 pm IST Invitation for Conference Call Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[12]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q4FY09.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, eclerx analysis 2009    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q4 2009 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: June 8, 2009; 5:30 pm IST Invitation for Conference Call Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[13]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q2FY10.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q2 2010 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: October 28, 2009; 4:30 pm IST Invitation for Conference Call Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[14]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Q3FY10.html","2010-07-30","16K","eClerx: Financials    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, e-clerx company, eclerx services pvt ltd pune, employee shares, sachin vaidya eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financials Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Year-wise Quarterly Results Q1 Q2 Q3 Q4 Q3 2010 Results Press Release Standalone Indian GAAP Financial Statement Consolidated Indian GAAP Financial Statement Quarterly Investor Presentation Conference Call: January 28, 2010; 5:30 pm IST Invitation for Conference Call Transcript of Conference Call Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[15]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q1FY11.html","2010-07-30","16K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, leading kpo in mumbai, employee shares    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s Q1 FY11 revenue up 73% at Rs 83.7 crore and net profit up 147% at Rs. 29.3 crore Mumbai, July 30, 2010: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its results for fiscal 2010. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centres in India. Consolidated financial highlights for the quarter ended June 30, 2010 Operating revenue for the quarter ended June 30, 2010 was Rs 77.1 crore vs Rs 54.4 crore in the corresponding period last year, YoY growth of 42%. In USD terms, operating revenue grew by 47% to USD 16.8 Million as compared to USD 11.4M in the same period last year. Total revenue including other income for the period was Rs 83.7 crore, YoY growth of 73%. Operating profit for the quarter was Rs 26.7 crore, a growth of 37% YoY. Profit after tax for the quarter ended June 30, 2010 was Rs 29.3 crore compared with Rs 11.9 crore in the corresponding period in the previous year, a growth of 147% YoY. Basic EPS for the quarter ended June 30, 2010 – adjusting for the bonus issue - was Rs 10.3 as compared to Rs 4.2 in the corresponding period last year. The total headcount as of June 30, 2010 stands at 3,124 – a growth of 42% YoY. Commenting on the results, Mr. P.D. Mundhra, Executive Director said, “We had a very strong Q1. Revenue and profit grew significantly - by 73% and 147% respectively. I am also happy to say that new SEZ facility that we took on lease in Q4 FY 10 has now been commissioned and this facility will be critical to supporting our medium term growth needs” About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 66148422 Email: gaurav.tongia@eclerx.com Diwakar Pingle Christensen Investor Relations Tel: +91 9833904971 Email: dpingle@christensenir.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[16]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Earnings_Call_Invite_July10.pdf","2010-07-30","67K","eClerx_Earnings_Call_Invite_July10.pdf    ","","","eClerx Services Ltd. to announce Q1, 2011 results on 30th July, 2010; Earnings Call to be conducted on the same day Mumbai, July 15th, 2010 ­ eClerx Services Ltd. (eClerx or Company), (BSE: 532927), (NSE: ECLERX), Indias first publicly-listed KPO and a Forbes 200 Best Under a Billion company, will announce its first quarter 2011 results on Friday, July 30th, 2010. The earnings call for the results would be held on the same day, and the earnings details will also be available on the companys website, www.eclerx.com Earnings Call (5:30 PM ­ 6:30 PM IST) The Company will conduct an hour long conference call on 30 July at 5:30 PM IST, where the top management of the Company will discuss the results and answer questions from participants. Date Time India Dial-in Numbers Mumbai Delhi Bangalore Chennai Hyderabad Kolkata International Dial-in Numbers USA UK Singapore Hong Kong eClerx Participants July 30 , 2010 5.30 PM IST 022 3065 0151 / 022 6629 0376 011 6000 1221 080 6000 1221 044 6000 1221 040 6000 1221 033 6000 1221 th th 1 866 746 2133 0 808 101 1573 800 101 2045 800 964 448 Mr. P. D. Mundhra ­ Executive Director Mr. Anjan Malik ­ Director Mr. Sachin Rastogi ­ Head - Finance Participants are requested to log in 10 minutes prior to the start of the scheduled call. About eClerx Services Ltd: We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue to contribution include leading global corporations with whom we have multi-year partnerships. (* as on 31 March 2010) For further information, please contact: Sachin Rastogi eClerx Services Tel: +91 22 6614 8463 Email: sachin.rastogi@eclerx.com Diwakar Pingle Christensen IR Tel: +91 98339 04971 Email: dpingle@christensenir.com     ");
array_files[17]=new Array(0,4,"http://www.eclerx.com/pdfs/Q1FY11_Consolidated_Financials_Results.pdf","2010-07-30","38K"," Press Release Draft    ","","","ECLERX SERVICES LIMITED REGD OFF:1st Floor, Sonawala Building, 29, Bank Street, Fort,Mumbai 400 023 UNAUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER ENDED JUNE 30, 2010 (Rs. in lacs, except per share data) Quarter Ended Quarter Ended Year Ended Particulars June 30, 2010 June 30, 2009 March 31, 2010 (Unaudited) (Unaudited) (Audited) Net Sales/Income from Operations 7,707.87 5,435.64 25,702.10 Expenditure Employees cost 3,582.28 2,306.41 10,778.13 Depreciation and amortisation 152.72 150.00 699.44 Exchange Difference (Net) (540.22) 762.93 1,597.37 Other expenditure 1,298.42 1,025.88 4,887.34 Total 4,493.20 4,245.22 17,962.28 Profit from Operations before Interest 3,214.67 1,190.42 7,739.82 and Exceptional Items Other Income 124.00 171.34 541.71 Profit before Interest & Exceptional Items 3,338.67 1,361.76 8,281.53 Interest Profit after Interest but before Exceptional Items 3,338.67 1,361.76 8,281.53 Exceptional Items Profit before tax 3,338.67 1,361.76 8,281.53 407.31 2,931.36 2,931.36 1,906.68 173.11 1,188.65 1,188.65 1,894.85 927.80 7,353.73 7,353.73 1,903.11 18,060.35 10.26 9.87 7,656,924 40.16% 4.18 4.13 7,538,624 39.78% 25.82 24.76 7,621,224 40.05% 1 2 a) b) c) d) 3 4 5 6 7 8 9 10 Tax expense 11 Profit from Ordinary Activities after tax 12 Extraordinary Items 13 Net Profit for the period 14 Paid up Equity share Capital (Face Value of Rs. 10/- Each) 15 Reserves excluding Revaluation Reserve 16 Earnings Per Share (EPS) Basic Diluted 17 Public Shareholding Number of shares Percentage of Shareholding 18 Promoters and Promoter Group Shareholding a) Pledged / Encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) b) Non-encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) Nil NA NA Nil NA NA Nil NA NA 11,409,875 100.00% 59.84% 11,409,875 100.00% 60.22% 11,409,875 100.00% 59.95% Notes : 1 The Consolidated Financial Results of eClerx Services Limited (the Company) are compiled from the Consolidated Financial Statements prepared in accordance with the principles and procedures for the preparation and presentation of Consolidated Accounts as set out in the Accounting Standard 21 on Consolidation of Financial Statements as notified under the Companies Act, 1956. The above Consolidated Financial Results have been reviewed by the Audit Committee and approved by the Board of Directors (the Board) at its meeting held on July 30, 2010. The Company operates under a single primary segment, which is data analytics and process outsourcing services. Further, the risks and rewards under various geographies where the Group operates are similar in nature. The Company has commenced operations from its newly setup Special Economic Zone facility located at Navi Mumbai w.e.f. July 7, 2010. 2 3 4 -1- 5 The shareholders of the Company, inter-alia, approved increase in Authorised Share Capital from Rs. 3,000 lacs to Rs. 5,000 lacs and issue of Bonus Equity Shares in the ratio of 1:2 via postal ballot, result of which was announced on July 14, 2010. The EPS has been restated for all periods presented to give effect of the Bonus Equity Shares approved by the shareholders. The Company has deferred the recognition of cumulative Minimum Alternative Tax (MAT) credit of Rs. 1,511.21 lacs as at June 30, 2010, which could be available for set off against future tax liability under the provisions of the Income Tax Act, 1961 on account of uncertainty around the time frame within which income tax will be payable under the normal provisions against which the MAT credit can be utilised. Use of IPO proceeds is summarised as follows: (Rs. in lacs) Particulars Acquisitions Infrastructure Investments Setting up of Additional Facilities General Corporate purposes Total Planned as per Prospectus 2,200.00 1,800.00 1,000.00 1,610.00 6,610.00 Utilisation upto June 30, 2010 1,800.00 1,000.00 1,610.00 4,410.00 Balance 2,200.00 2,200.00 6 7 The unutilised proceeds from IPO have been held under bank fixed deposits and debt oriented mutual funds. 8 During the quarter, the Company received 10 investor grievances and all such grievances were resolved. There were no outstanding investor grievances at the beginning and at the end of the quarter. The Standalone Financial results of the Company would be available for perusal on the companys website viz www.eclerx.com. Key standalone financial information is given below: Quarter Ended June 30, 2010 June 30, 2009 7,707.87 5,435.64 3,296.93 1,330.64 2,903.04 1,167.10 Year Ended March 31, 2010 25,702.10 8,134.85 7,259.18 9 Particulars Income from Operations Profit before tax Profit after tax 10 Figures for previous quarter / year have been regrouped, wherever necessary. For and on behalf of Board of Directors Place: Mumbai Date: July 30, 2010 V. K. Mundhra Chairman -2-     ");
array_files[18]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Q1-FY11_Investor_Presentation.pdf","2010-07-30","161K"," Financial Performance Q3 FY10    ","","","Financial Performance Q1 FY11 July 30, 2010 eClerx ­ An ISO/IEC 27001:2005 Certified Company 0 Confidential eClerx ­ An ISO / IEC 27001:2005 Certified Company Financial Summary Metrics Total Revenue (INR M) Revenue Opg Revenue (INR M) Opg Revenue (USD M) EBITDA (INR M) Profit OPM (INR M) Net Profit (INR M) EBITDA % Margin OPM % Net Profit % EPS* Basic Diluted Q1 FY11 837 771 16.8 349 267 293 42% 35% 35% 10.3 9.9 Q-o-Q 13% 8% 6% 22% 11% 21% 3% 1% 2% 22% 23% Y-o-Y 73% 42% 47% 131% 37% 147% 10% 1% 10% 145% 139% * EPS numbers adjusted for issue of Bonus share Very strong quarters ­ USD revenue up 6% Q-o-Q and 47% Y-o-Y ­ OPM up 11% Q-o-Q ­ Net income up 21% Q-o-Q on the back of favorable hedges Operating margins maintained Y-o-Y at 35%, EPS up almost 150% Y-o-Y Airoli facility commissioned eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 1 Other Updates Current Hedge Status Consistent policy of hedging receivables for next 12-18 months Contract Year FY11 Currency USD Euro Amount 26.1 M 5.0 M 32.5 M 12.0 M 1.8 M 14.3 M 6.0 M Average Rate (INR) 48.5 65.3 48.8 47.8 58.9 47.4 45.9 Note: EUR/USD taken at 1.3 Forward Total FY11 ­ Equiv USD FY12 USD Euro Total FY12 ­ Equiv USD Put Option FY11 USD 2 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 Highly Liquid Balance Sheet Total Cash and Cash equivalents of INR 1,395 M, zero debt on balance sheet ­ Equivalent to INR 73.2 per share Trailing 12 months EPS ­ Basic: INR 31.7 ­ Diluted: INR 30.5 Book value per share of INR 120.9 Utilization of IPO Proceeds Figures in INR Millions Particulars Acquisitions Infrastructure investments Setting up of additional facilities General corporate purposes Total Planned as per Prospectus 220.0 180.0 100.0 161.0 661.0 Utilization up to June 30, 2010 ­ 180.0 100.0 161.0 441.0 Balance 220.0 ­ ­ ­ 220.0 3 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 P&L Comparison: Q1 FY11 vs Q1 FY10 Figures in INR Millions Operating P&L Operating Revenue Cost of Revenues Employee Cost General Administration and Management Rent Communication Expenses Legal and Professional Fees Electricity Conveyance Provision for Bad Debt Others Total G&A Selling and Distribution Depreciation and Amortization Interest Total Operating Cost Operating Profit Q1 FY11 770.8 358.2 29.0 14.7 14.3 6.9 8.1 0.3 24.8 98.1 31.7 15.3 0.0 503.3 267.5 % of OPR Q1 FY10 543.6 % of OPR 46.5% 3.8% 1.9% 1.9% 0.9% 1.0% 0.0% 3.2% 12.7% 4.1% 2.0% 0.0% 65.3% 34.7% 230.6 24.0 12.8 4.4 10.8 5.6 0.3 19.8 77.6 25.0 15.0 0.0 348.2 195.3 42.4% 4.4% 2.4% 0.8% 2.0% 1.0% 0.0% 3.6% 14.3% 4.6% 2.8% 0.0% 64.1% 35.9% 4 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 OPM Bridging Analysis: Q1 FY11 vs Q1 FY10 35.9% 3.8% 1.3% 0.7% 0.9% 2.3% 34.7% Q1 FY10 Exc. Rate Emp. Cost S&M Exp. Dep G&A Q1 FY11 Note ­ Bridging analysis in constant currency, impact of currency movements shown in exchange rate Higher capacity utilization helped drive a scaling in G&A and depreciation costs ­ Airoli facility costs to start from Q2 5 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 NPM Bridging Analysis: Q1 FY11 vs Q1 FY10 24.5% 1.3% 1.2% 0.4% 13.4% 35.0% Q1 FY10 Tax OPM Inv Inc Forex Gain Q1 FY11 Increase in tax rate due to increase in MAT from 15% to 18% Forex gain due to favorable rates from hedges ­ Average hedge realization at Rs. 49.1 6 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 Revenue Quality Metrics USD Currency Concentration (%) EURO GBP North America Geographic Concentration Europe ROW Q1 FY11 76% 20% 4% 63% 30% 7% Q1 FY10 75% 21% 4% 64% 33% 3% FY10 73% 23% 4% 61% 34% 5% Client Concentration Top 5 FTE 87% 82% 52% 79% 67% 34% 82% 73% 42% Billing Mix SEZ Revenue 7 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 Status Update Headcount 2863 3124 1973 1527 1021 FY07 FY08 FY09 FY10 Q1 FY11 Attrition 37.0% 38.8% 35.1% 30.5% 26.8% FY07 FY08 FY09 eClerx ­ An ISO/IEC 27001:2005 Certified Company FY10 Q1 FY11 8 July 10 FY11 ­ Emerging Themes Continued client focus on cost reduction ­ High focus on automation and off-shoring ­ Continued benchmarking of India captives ­ some may outsource non-core activities ­ Mid-tier customers much more focused on vendor over captive Customer demands continue to increase ­ Domain expertise / industry closeness increasingly important for vendors to stay relevant ­ Drive for bundled process re-engineering, automation and people solutions ­ Need for vendors to develop capabilities on industry accepted technology platforms Financial service regulation will change customer dynamics ­ Higher regulation cost, some of it may have to be borne by vendors ­ Unclear end-state model, so large consulting-led opportunities ­ Greater automation less processing + more exception management capabilities need to change Customers increasing spend on on-line and digital media ­ Many enterprises unprepared for people / technology / data needs of competing with web challengers We believe demographic trends continue to be supportive so remain confident about growth 9 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10 Thanks 10 eClerx ­ An ISO/IEC 27001:2005 Certified Company July 10     ");
array_files[19]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q4FY10.html","2010-07-30","17K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, leading kpo in mumbai, employee shares    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s FY10 revenue up 28% at Rs.246.5 crore and net profit up 19% at Rs.73.5 crore Mumbai, May 25, 2010: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its results for fiscal 2010. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centres in India. Consolidated financial highlights for the year ended March 31, 2010 Operating revenue for year ended March 31, 2010 was Rs 257.0 crore vs Rs 197.3 crore in the corresponding period last year, YoY growth of 30%. In USD terms, operating revenue grew by 30% to USD 55.0 Million as compared to USD 42.3M in the same period last year. Total revenue including other income for the period was Rs 246.5 crore, YoY growth of 28%. Operating profits for the year are Rs 93.4 crore, a growth of 27% YoY. Profit after tax for the year ended March 31, 2010 was Rs 73.5 crore compared with Rs 61.8 crore in the corresponding period in the previous year, a growth of 19% YoY. Basic EPS for the year ended March 31, 2010 was Rs 38.7 as compared to Rs 32.7 in the corresponding period last year. The total headcount as on March 31, 2010 stands at 2,863 growth of 45% YoY. The Board has recommended a final dividend of Rs 10 per share, which brings the total dividend for the year FY 10 to Rs 17.50 per share. Commenting on the results, Mr. P.D. Mundhra, Executive Director said, “We are very pleased with our FY 10 performance. During the period operating revenue and profit of the Company grew by 30% and 27% respectively. We have invested significantly in increasing senior management talent to support next level of growth. During the year we have taken on lease a new 44,100 square feet SEZ facility, with an option on another 44,100 square feet. The facility is expected to be commissioned by June 2010.” About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 66148422 Email: gaurav.tongia@eclerx.com Parthajeet Sarmah Christensen Investor Relations Tel: +91 9967250356 Email: psarmah@christensenir.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[20]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q1FY09.html","2010-07-30","16K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s Q1 FY09 revenue up 76% at Rs.46.03 crore and Profit after tax up 54% at Rs.16.09 crore Mumbai, July 24, 2008: eClerx Services Ltd. (ESL), the first KPO to be listed in India, today announced its first quarter results for fiscal 2009. ESL provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India. Consolidated financial highlights three months ended June 30, 2008 Revenue for the three months ended June 30, 2008 was Rs 46.03 crore vs Rs 26.21 crore in the corresponding period last year, YoY growth of 76%. Operating revenue for the quarter was Rs 42.35 crore, YOY growth of 62%. EBIDTA for the quarter ended June 30, 2008 was Rs 19.70 crore, growth of 60% YoY. Profit after tax for the quarter ended June 30, 2008 at Rs 16.09 crore as compared to Rs 10.42 crore in the corresponding period last year, growth of 54% YoY. Net profit margin was 34.9% for the quarter ended June 30, 2008. Basic EPS for the quarter ended June 30, 2008 was Rs 8.52. Commenting on the results, Mr. PD Mundhra, Executive Director said, “During the quarter, the business continued to gain traction with our clients amidst a challenging macro-economic environment, highlighting the value customers see in our solutions. Operating revenue grew 62% YOY and 14% over previous quarter. We added 3 new clients in Q1. Our Pune facility went live in April 2008 and will ultimately have a total capacity of over 900 seats.” Business highlights As on June 30, 2008, the company had 54 clients as compared to 22 at the end of corresponding quarter last year. Pune SEZ facility became operational from April 2008. Company’s employee base as on June 30, 2008 stands at 1797 as compared to 1154 at the end of corresponding quarter last year. Company repaid Post Shipment credit of USD 1M taken last year. Company is now debt free. About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Mr. Suraj Gujaran eClerx Services Ltd. Tel: +91 22 66148332 Email: suraj.gujaran@eclerx.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[21]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q1FY10.html","2010-07-30","17K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s Q1 FY10 operating revenue up 28% at Rs.54.4 crore and operating profit up 36% at Rs.19.5 crore Mumbai, July 27, 2009: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its first quarter results for fiscal 2010. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centres in India. Consolidated financial highlights for the quarter ended June 30, 2009 Operating revenue for quarter ended June 30, 2009 were Rs 54.4 crore vs Rs 42.4 crore in the corresponding period last year, YoY growth of 28%. In USD terms, operating revenue grew by 13% to USD 11.4 Million as compared to USD 10.1M in the same period last year. Total revenue including other income for the period was Rs 48.4 crore, YoY growth of 5%. EBITDA for the quarter ended June 30, 2009 was Rs 15.1 crore, decline of 23% YoY. Profits after tax for the quarter ended June 30, 2009 were Rs 11.9 crore compared with Rs 16.1 crore in the corresponding period in the previous year, a decline of 26% YoY. Operating profits for the period are Rs 19.5 crore, a growth of 36% YoY. Basic EPS for the quarter ended June 30, 2009 was Rs 6.3 as compared to Rs 8.5 in the corresponding period last year. The total headcount as on June 30, 2009 stands at 2,194, growth of 22% YoY. Commenting on the results, Mr. PD Mundhra, Executive Director said, “We had a very solid quarter operationally, and grew operating revenue and profit of the Company by 28% and 36% respectively. We also continue to build on organizational competencies by investing in high caliber leadership talent and increasing the robustness of our delivery platform. We are also pleased that delivery efficiencies have been improved during the quarter, driven by enhanced utilization of our facilities and assets.” About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 3952 8422 Email: gaurav.tongia@eclerx.com Namita Dandekar Christensen Investor Relations Tel: +91 9820980023 Email: ndandekar@christensenir.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[22]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q2FY10.html","2010-07-30","17K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s H1 FY10 operating revenue up 28% at Rs.116.7 crore and operating profit up 55% at Rs.43.2 crore Mumbai, October 28, 2009: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its first half results for fiscal 2010. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centres in India. Consolidated financial highlights for the half year ended September 30, 2009 Operating revenue for half year ended September 30, 2009 were Rs 116.7 crore vs Rs 91.4 crore in the corresponding period last year, YoY growth of 28%. In USD terms, operating revenue grew by 15% to USD 24.3 Million as compared to USD 21.0M in the same period last year. Total revenue including other income for the period was Rs 105.5 crore, YoY growth of 8%. Operating profits for the period are Rs 43.2 crore, a growth of 55% YoY. EBITDA for the half year ended September 30, 2009 was Rs 35.3 crore, decline of 7% YoY. Profits after tax for the half year ended September 30, 2009 were Rs 28.0 crore compared with Rs 30.2 crore in the corresponding period in the previous year, a decline of 7% YoY. Basic EPS for the half year ended September 30, 2009 was Rs 14.8 as compared to Rs 16.0 in the corresponding period last year. The total headcount as on September 30, 2009 stands at 2,353, a growth of 32% YoY. Commenting on the results, Mr. PD Mundhra, Executive Director said, “We had a very solid half year operationally, and grew operating revenue and profit of the Company by 28% and 55% respectively. We also continue to build on organizational competencies by investing in high caliber talent across middle and senior management and increasing the robustness of our delivery platform. We are also pleased that delivery efficiencies have been improved during the half year, driven by enhanced utilization of our Pune facility.” About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 3952 8422 Email: gaurav.tongia@eclerx.com Namita Dandekar Christensen Investor Relations Tel: +91 9820980023 Email: ndandekar@christensenir.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[23]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q2FY09.html","2010-07-30","16K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s H1 FY09 revenue up 86% at Rs.98.01 crore and profit after tax up 78% at Rs.30.16 crore Mumbai, October 17, 2008: eClerx Services Ltd. (eCx), India’s first publicly listed KPO and a Forbes “200 Best Under a Billion” company, today announced its first half results for fiscal 2009. eCx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India. Consolidated financial highlights six months ended September 30, 2008 Revenue for the six months ended September 30, 2008 was Rs 98.01 crore vs Rs 52.67 crore in the corresponding period last year, YoY growth of 86%. Operating revenue for the period was Rs 91.45 crore, YOY growth of 78%. EBIDTA for the six months ended September 30, 2008 was Rs 37.80 crore, growth of 74% YoY. Profit after tax for the six months ended September 30, 2008 at Rs 30.16 crore as compared to Rs 16.96 crore in the corresponding period last year, growth of 78% YoY. Basic EPS for the six months ended September 30, 2008 was Rs 15.96. Commenting on the results, Mr. PD Mundhra, Executive Director said, “The past six months have certainly been very eventful. We were chosen as one of “200 Best under a Billion” by Forbes, a list chosen from 25,000 Asian public companies – this is something we are incredibly proud of. But our clients have been challenged – one filed for Chapter 11 bankruptcy, and another two were forced to merge with larger companies, all in the backdrop of a deep crisis of confidence in the global markets. In spite of this, our business posted a very healthy growth of 86% in revenue and 78% in net profit YOY, which is tremendous by any standard. We continue to see good demand for our services highlighting once again how important we are considered to be in our client’s operations. Business highlights As on September 30, 2008, the company had 57 clients as compared to 47 at the end of corresponding six months last year. Company’s employee base as on September 30, 2008 stands at 1777 as compared to 1289 at the end of corresponding six months last year, up 38% YOY. About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 3952 8422 Email: gaurav.tongia@eclerx.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[24]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q3FY09.html","2010-07-30","16K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s first 9 months FY09 revenue up 67% at Rs.146 crore and Profit after tax up 58% at Rs.46 crore Mumbai, January 19, 2009: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its first nine results for fiscal 2009. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India. Consolidated financial highlights nine months ended December 31, 2008 Revenues for the nine months ended December 31, 2008 were Rs 146.2 crores vs Rs 87.4 crore in the corresponding period last year, YoY growth of 67%. Operating revenues for the period were Rs 143.0 crores, YOY growth of 69%. EBIDTA for the nine months ended December 31, 2008 was Rs 58.3 crores, a growth of 56% YoY. Profits after tax for the nine months ended December 31, 2008 were Rs 46.4 crores compared with Rs 29.4 crores in the corresponding period in the previous year, a growth of 58% YoY. Operating profits for the period are Rs 49.1crores, a growth of 59% YoY. Basic EPS for the nine months ended December 31, 2008 was Rs 24.52. Commenting on the results, Mr. PD Mundhra, Executive Director said, “We are very pleased to have closed the third quarter with such strong results in the context of a challenging global business environment. The firm has performed exceedingly well by growing revenues and profitability quarter on quarter in-spite of one of our top 5 clients filing for bankruptcy at the end of the previous quarter, a testament again to the stickiness of our business and the core importance of the services that we provide to our customers. Overall, our business has grown by 50% over the same period last year, in a much tougher environment, and we have maintained profitability. One accolade that we are especially proud of is the recognition from Forbes as one of the “200 Best under a Billion” companies in Asia.” About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 3952 8422 Email: gaurav.tongia@eclerx.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[25]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q3FY08.html","2010-07-30","17K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s Q3 FY08 revenue stood at Rs.34.7 crore and profit after tax stood at Rs.12.46 crore Mumbai, January 28, 2008: eClerx Services Ltd. (ESL), one of the first KPOs to be listed in India, today announced its third quarter results for Fiscal 2008. ESL is engaged in providing data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India. Consolidated financial highlights for Q3 FY08 and nine months ended December 31, 2007 Revenue for the quarter stood at Rs 34.7 crore including other income of Rs 1.6 crore and revenue for the nine months ended December 31, 2007 was Rs 87.4 crore including other income of Rs 2.9 crore. EBIDTA (including other income) for the quarter was Rs 15.6 crore and for the nine month period ended December 31, 2007 was Rs 37.2 crore. Profit after tax in Q3FY08 stood at Rs 12.46 crore and for the nine months ended December 31, 2007 at Rs 29.42 crore. Net profit margin was 35.9% for the quarter and 33.7% for the nine month period ended December 31, 2007. EPS for the quarter was Rs 7.50 and for the nine month period ended December 31, 2007 was Rs 17.70. Note: As the company got listed on December 31, 2007, quarterly figures for the year-ago period are not available Commenting on the results, Mr. PD Mundhra, Executive Director said, “During the quarter, the business witnessed robust growth across verticals and we also improved margin performance by achieving better price realizations in new engagements and improving operational efficiencies. We are also pleased that the Igentica integration is proceeding smoothly. We continue to increase our investments in both our sales and delivery infrastructure and we expect the benefits of this investment to start showing in FY09.” Business highlights As on December 31 2007, the company had 55 active service agreements with clients as against 22 at the end of Fiscal 2007. 28 out of the 55 were obtained through the acquisition of ITS. The company has taken delivery of the Pune SEZ during December 2007, and the fitouts are now underway with the facility expected to go live by April 2008. Employee base as on December 31, 2007 stands at 1422 as against 1021 at the end of Fiscal 2007 and 620 at the end of Fiscal 2006. Three senior personnel added to onsite sales teams during Q3FY08 to tap new accounts. Integration process of ITS is on track, sales team of ITS integrated into eClerx structure and delivery teams of ITS moved to eClerx facilities. About eClerx Services Ltd eClerx Services Ltd. (ESL) incorporated in 2000 provides data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. ESL came with an Initial Public Offering of equity shares aggregating Rs 1010 million with a face value of Rs. 10 in December 2007 with an issue price of Rs. 315. For further information, please contact: Mr. Suraj Gujaran eClerx Services Ltd. Tel: +91 22 66148332 Email: suraj.gujaran@eclerx.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[26]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q3FY10.html","2010-07-30","17K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, leading kpo in mumbai, employee shares    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s first 9 months FY10 operating revenue up 30% at Rs.185.7 crore and operating profit up 41% at Rs.69.2 crore Mumbai, January 28, 2010: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its results for the third quarter of fiscal 2010. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centres in India. Consolidated financial highlights for the quarter ended December 31, 2009 Operating revenue for quarter ended December 31, 2009 was Rs 69.1 crore vs Rs 51.6 crore in the corresponding period last year, YoY growth of 34%. In USD terms, operating revenue grew by 42% to USD 14.9 Million as compared to USD 10.5M in the same period last year. Total revenue including other income for the period was Rs 67.0 crore, YoY growth of 39%. Operating profits for the quarter are Rs 26.0 crore, a growth of 22% YoY. Profit after tax for the quarter ended December 31, 2009 was Rs 21.3 crore compared with Rs 16.2 crore in the corresponding period in the previous year, a growth of 31% YoY. Basic EPS for the quarter ended December 31, 2009 was Rs 11.2 as compared to Rs 8.6 in the corresponding period last year. The total headcount as on December 31, 2009 stands at 2,577 growth of 45% YoY. Commenting on the results, Mr. PD Mundhra, Executive Director said, We are very pleased with our first nine months FY 10 performance. During the period operating revenue and profit of the Company grew by 30% and 41% respectively. Our current facilities are near optimal utilization levels and we will be building the foundation for our next leg of growth by taking on lease a new 44,100 square feet SEZ facility, with an option on another 44,100 square feet. About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue - 2 - contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 3952 8422 Email: gaurav.tongia@eclerx.com Namita Dandekar Christensen Investor Relations Tel: +91 9820980023 Email: ndandekar@christensenir.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[27]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q4FY08.html","2010-07-30","16K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management     ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s Q4 FY08 revenue stood at Rs.40.95 crore and Profit after tax stood at Rs.15.17 crore Mumbai, May 26, 2008: eClerx Services Ltd. (ESL), the first KPO to be listed in India, today announced its full year results for fiscal 2008. ESL provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India. Consolidated financial highlights for Q3 FY08 and nine months ended March 31, 2008 Revenue for the twelve months ended March 31, 2008 was Rs 128.32 crore vs Rs 86.2 crore in FY 07, YoY growth of 49%. In USD operating revenue grew by 56% in FY 08 vs FY 07. EBIDTA (including other income) for the twelve month period ended March 31, 2008 was Rs 55.82 crore, growth of 29% YoY. Profit after tax for the twelve months ended March 31, 2008 at Rs 44.58 crore as compared to Rs 39.67 crore in FY 07, growth of 12% YoY. Net profit margin was 34.7% for the twelve month period ended March 31, 2008. Basic EPS for the twelve month period ended March 31, 2008 was Rs 25.95. Revenue for the quarter stood at Rs 40.9 crore. EBIDTA (including other income) for the quarter was Rs 18.54 crore. Profit after tax in Q4FY08 stood at Rs 15.16 crore. Basic EPS for the quarter was Rs 8.83. Note: As the company got listed on December 31, 2007, quarterly figures for the year-ago period are not available Commenting on the results, Mr. PD Mundhra, Executive Director said,“During the quarter, the business witnessed robust growth across verticals. Operating revenue grew 12% over Q3. We added 6 new relationships in Q4 and further strengthened our sales and account management team by hiring one more senior personnel to focus on our European business. Our Pune facility went live in April 2008 with a total capacity of over 900 seats.” Business highlights As on March 31 2008, the company had 61active service agreements with clients as compared to 55 at the end of Fiscal 2007. 28 out of the 61 were obtained through the acquisition of ITS. Pune SEZ facility became operational from April 2008. Our employee base as on March 31, 2008 stands at 1527 as compared to 1021 at the end of Fiscal 2007. Another senior personnel added to onsite sales teams during Q4FY08 to tap new accounts and focus on our European business. Integration process of ITS is completed. About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Mr. Suraj Gujaran eClerx Services Ltd. Tel: +91 22 66148332 Email: suraj.gujaran@eclerx.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[28]=new Array(0,1,"http://www.eclerx.com/Investors_Financials_Press_Release_Q4FY09.html","2010-07-30","17K","eClerx: Press Release    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Press Release Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Press Release Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation eClerx’s FY09 revenue up 51% at Rs.193 crore and Profit after tax up 39% at Rs.62 crore Mumbai, June 8, 2009: Mumbai, June 8, 2009: eClerx Services Ltd. (eCx), India’s first publicly-listed KPO and a Forbes “200 Best Under a Billion” company, today announced its full year for fiscal 2009. eClerx provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centres in India. Consolidated financial highlights for the year ended March 31, 2009 Revenues for year ended March 31, 2009 were Rs 193.2 crore vs Rs 128.3 crore in the corresponding period last year, YoY growth of 51%. Operating revenues for the period were Rs 197.3 crore, YoY growth of 62%. In USD terms, revenues grew by 39% to USD 42.3 Million. EBITDA for the year ended March 31, 2009 was Rs 77.4 crore, a growth of 39% YoY. Profits after tax for the year ended March 31, 2009 were Rs 61.8 crore compared with Rs 44.6 crore in the corresponding period in the previous year, a growth of 39% YoY. Operating profits for the period are Rs 49.1crores, a growth of 59% YoY. Basic EPS for the year ended March 31, 2009 was Rs 32.7 as compared to Rs 25.9 in the corresponding period last year. The total headcount as on March 31, 2009 stands at 1,973, growth of 29% YoY. Commenting on the results, Mr. PD Mundhra, Executive Director said, “We are very pleased to have closed the year with such strong results in the context of a challenging global business environment. Revenues and profits of the firm have grown by 51% and 39% YoY, in-spite of one of our top 5 clients filing for bankruptcy in September 2008, a testament again to the stickiness of our business and the core importance of the services that we provide to our customers. During the year we have also received various recognitions from our clients and independent agencies. One accolade that we are especially proud of is the recognition from Forbes as one of the “200 Best under a Billion” companies in Asia.” About eClerx Services Ltd We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships. For further information, please contact: Gaurav Tongia eClerx Services Ltd. Tel: +91 22 3952 8422 Email: gaurav.tongia@eclerx.com Namita Dandekar Christensen Investor Relations Tel: +91 9820980023 Email: ndandekar@christensenir.com Disclaimer: Certain statements made in this release concerning our future growth prospects may be interpreted as forward looking statements, which involve a number of risks and uncertainties that could cause the actual results to differ materially from those in such forward looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[29]=new Array(0,4,"http://www.eclerx.com/pdfs/Q1FY11_Standalone_Financials_Results.pdf","2010-07-30","30K","Q1FY11_Standalone_Financials_Results.pdf    ","","","ECLERX SERVICES LIMITED (as standalone entity) REGD OFF:1st Floor, Sonawala Building, 29, Bank Street, Fort,Mumbai 400 023 UNAUDITED FINANCIAL RESULTS FOR THE QUARTER ENDED JUNE 30, 2010 (Rs. in lacs, except per share data) Quarter Ended Year Ended June 30, 2009 March 31, 2010 (Unaudited) (Audited) 5,435.64 25,702.10 1,798.47 148.40 745.60 760.58 823.82 4,276.87 1,158.77 171.87 1,330.64 1,330.64 1,330.64 163.54 1,167.10 1,167.10 1,894.85 8,335.84 685.44 3,682.81 1,599.71 3,806.15 18,109.95 7,592.15 542.70 8,134.85 8,134.85 8,134.85 875.67 7,259.18 7,259.18 1,903.11 18,024.95 10.16 9.78 7,656,924 40.16% 4.11 4.06 7,538,624 39.78% 25.49 24.44 7,621,224 40.05% Particulars 1 2 a) b) c) d) e) 3 4 5 6 7 Net Sales/Income from Operations Expenditure Employees cost Depreciation and amortisation Contract for Services Exchange Difference (Net) Other expenditure Total Profit from Operations before Interest and Exceptional Items Other Income Profit before Interest & Exceptional Items Interest Profit after Interest but before Exceptional Items Quarter Ended June 30, 2010 (Unaudited) 7,707.87 2,852.74 147.82 994.98 (542.12) 1,081.52 4,534.94 3,172.93 124.00 3,296.93 3,296.93 3,296.93 393.89 2,903.04 2,903.04 1,906.68 8 Exceptional Items 9 Profit before tax 10 11 12 13 14 15 16 Tax expense Profit from ordinary activities after tax Extraordinary Items Net Profit for the period Paid up Equity share Capital (Face Value of Rs. 10/- Each) Reserves excluding Revaluation Reserve Earnings Per Share (EPS) Basic Diluted Public Shareholding Number of shares Percentage of Shareholding Promoters and Promoter Group Shareholding a) Pledged / Encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) b) Non-encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) 17 18 Nil NA NA Nil NA NA Nil NA NA 11,409,875 100.00% 59.84% 11,409,875 100.00% 60.22% 11,409,875 100.00% 59.95% Notes : 1 The Standalone Financial Results of the Company have been reviewed by the Audit Committee and approved by the Board of Directors (the Board) at its meeting held on July 30, 2010. 2 The Company operates under a single primary segment, which is data analytics and process outsourcing services. Further, the risks and rewards under various geographies where the Group operates are similar in nature. The Company has commenced operations from its newly setup Special Economic Zone facility located at Navi Mumbai w.e.f. July 7, 2010. The shareholders of the Company, inter-alia, approved increase in Authorised Share Capital from Rs. 3,000 lacs to Rs. 5,000 lacs and issue of Bonus Equity Shares in the ratio of 1:2 via postal ballot, result of which was announced on July 14, 2010. The EPS has been restated for all periods presented to give effect of the Bonus Equity Shares approved by the shareholders. 3 4 5 The Company has deferred the recognition of cumulative Minimum Alternative Tax (MAT) credit of Rs. 1,511.21 lacs as at June 30, 2010, which could be available for set off against future tax liability under the provisions of the Income Tax Act, 1961 on account of uncertainty around the time frame within which income tax will be payable under the normal provisions against which the MAT credit can be utilised. Use of IPO proceeds is summarised as follows: (Rs. in lacs) Planned as per Prospectus 2,200.00 1,800.00 1,000.00 1,610.00 6,610.00 Utilisation upto June 30, 2010 1,800.00 1,000.00 1,610.00 4,410.00 6 Particulars Acquisitions Infrastructure Investments Setting up of Additional Facilities General Corporate purposes Total Balance 2,200.00 2,200.00 The unutilised proceeds from IPO have been held under bank fixed deposits and debt oriented mutual funds. 7 During the quarter, the Company received 10 investor grievances and all such grievances were resolved. There were no outstanding investor grievances at the beginning and at the end of the quarter. Figures for previous quarter / year have been regrouped, wherever necessary. For and on behalf of Board of Directors Place: Mumbai Date: July 30, 2010 8 V. K. Mundhra Chairman     ");
array_files[30]=new Array(0,1,"http://www.eclerx.com/About_Investor_Relations.htm","2010-07-29","15K","eClerx: Investors    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, eclerx services limited, jimmy bilmoria eclerx, about e clerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Investors Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Investors Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation A Record of Growth and Customer Satisfaction eClerx Services Limited (eClerx) is a Knowledge Process Outsourcing (KPO) company providing data analytics, data management and process improvement solutions to global enterprise clients. eClerx currently employs over 2,500 people in four state-of-the-art Indian delivery centres in Mumbai and Pune. The company has sales and marketing offices across Europe, North America and Asia. Incorporated in March 2000, the company has earned a reputation with nearly 50 global clients for responsiveness and quality that set it apart from other outsourcing firms. eClerx supports its clients with two market-focused business units. Financial Services eClerx teams in the Financial Services unit are committed to continuously innovating and improving the processes that drive the world’s financial organizations. Today we expertly and efficiently provide over 30 discrete services across buy- and sell-side operations of the financial industry. eClerx’s goal is to give our clients confidence in the accuracy and compliance of their trading and accounting processes. READ MORE Sales and Marketing Support Companies that generate significant revenues from the Web look to eClerx for online operations support, process improvement, decision support and data management. eClerx teams work behind the scenes continuously innovating and improving the processes that keep world-class brands one step ahead of their customers and competitors. The expertise and proprietary technology that eClerx applies across Sales and Marketing processes make it possible for companies in e-commerce, high tech and industrial manufacturing, distribution and travel & leisure to be more proactive to change in their respective markets. READ MORE Investment Highlights Market leader in Analytics, Process and Data Management with a highly referenceable client base Uniquely positioned in a large and growing addressable market as an established provider of specialized services Industry leading margins – operating margins of 35% and net margins of around 30% Consistent growth record with a revenue CAGR of 64% and profit CAGR of 53% over the last four years Liquid and debt free balance sheet ISO 27001 and CMMI level 3 certified operations Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[31]=new Array(0,1,"http://www.eclerx.com/Investors_Investor_Contacts.html","2010-07-29","13K","eClerx: Investor Contacts    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, @eclerx.com, eclerx services pvt ltd, eclerx services pvt. ltd, eclerx services pvt. ltd.    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Investor Contacts Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Investor Contacts Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation For all compliance matters, please contact: Company Secretary & Compliance Officer Tel. No: +91 022 39528301 Email: investor@eclerx.com For enquiries related to transfer of shares, change of address etc, please contact directly: Registrar and Share Transfer Agents Karvy Computershare Private Limited Plot No. 17 to 24, Vittalrao Nagar, Madhapur, Hyderabad - 500 081 Ph nos: 040 - 23420815 to 824 Fax No: 040 - 23420814 Email: einward.ris@karvy.com Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[32]=new Array(0,1,"http://www.eclerx.com/Investors_Investor_FAQs.html","2010-07-29","35K","eClerx: Investor FAQs    ","Derivatives Operations Support, Operations Risk, Inter-System Reconciliations, Trade Date Support, Trade Confirmation Support, Portfolio Management, Settlements Support, Research, Special Projects, Risk and Control, Document Drafting, Cash Flow Confirmation, Corporate Action Monitoring, Trustee Statement Review, Credit Event Support, System Migration Support, System Integration Support, Process Documentation, Prime Brokerage Support, ISDA Master Agreement Review, Credit Support Annex (CSA) Review, Contract Risk Management, Operational Risk Management, eclerx services limitd, eclerx services pvt ltd, eclerx services pvt. ltd, eclerx services pvt. ltd., eclerx company was founded in which year?, bank bpo, e-clerx comes in which sector, equity research job, equity research jobs, equity research jobs for freshers    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Investor FAQs Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Investor FAQs Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Corporate Presentation Frequently Asked Questions What is the eClerx area of operations? Financial Services: eClerx provides middle office and back office support to capital markets arm of leading global banks. The processes support all asset classes including equity, fixed income, currencies and commodities. eClerx provides end-to-end support through the trade lifecycle, including trade confirmation, settlements, price monitoring, portfolio matching and reconciliations, transaction maintenance, risk analytics and reporting. In 2008, the Company extended their services into hedge fund administration and buy side institutions including asset managers and insurance companies. Retail and Manufacturing: eClerx provides sales and marketing support services to retailers and High Tech manufacturing companies. Representative services include competitive price and catalog benchmarking, product mix optimization, and gray market monitoring. The Company has a special focus on supporting clients’ ecommerce activities and has built a customized practice in content development, search engine management and online performance optimization. Travel and Leisure: This is an emerging business for eClerx. The Company has been rapidly growing its client base, which includes travel agents, hotel chains, car rental and media and entertainment companies. eClerx’s primary service area for this industry is providing competitive intelligence. What is the corporate history of eClerx Services Ltd? The company was originally incorporated on March 24, 2000 as eClerx Services Private Limited under the Companies Act, 1956. The company was converted to a public limited company and the name was changed to eClerx Services Limited, pursuant to resolution of the shareholders passed in the annual general meeting held on August 1, 2007. On December 31, 2007, eClerx Services raised capital through an initial public offering of Rs. 101 crore. The issue price per equity was Rs. 315. The objective of raising funds was to fund future acquisitions, setting up additional facilities, infrastructure investments and to expand the sales team. What differentiates a KPO from a BPO? In BPO, the focus is on executing standardized processes, whereas KPO requires processes that demand advanced information searching, analytical interpretation, high-end domain knowledge as well as some judgment and decision making. Knowledge Process Outsourcing (KPO), also referred to as “Knowledge Services”, is different from the more traditional outsourcing offerings and approaches. It cuts into the traditional “core competencies” of many organizations. Moreover, while cost reduction seems to have been the prime motivator of the ITO and BPO waves, “intellectual arbitrage” seems to be the big KPO advantage. KPOs require the application of specialized domain related knowledge and skill. Therefore, KPO business units provide typical domain-based processes, advanced analytical skills and business expertise, rather than just process knowledge. As per research done by KPMG, knowledge services also differ from business processes in terms of the value proposition to the client, which leads to a clear demarcation in process complexity, the amount of intellectual intervention in the process, the skills required and the ability to scale. While business processes are essentially process-driven and rule-based, knowledge processes also involve judgment. By outsourcing their core operations to KPO providers (third-party or captive), KPO clients enhance their top line revenues by being able to make different investment decisions and take on more work than would otherwise be the case. What is eClerx’ revenue and profits for the recently concluded quarter and for the last 12 months? 9mFY 2009 FY 2008 FY 2007 FY 2006 Revenue 1461.6 1283.16 862.34 477.52 EBITDA 582.8 558.29 433.64 261.25 PAT 463.6 445.84 405.19 240.44 EPS - Basic 24.52 26 26.68 15.83 EPS - Diluted 24.37 25 26.49 15.7 EBITDA Margins 39.9% 44% 50.3% 54.7% Net Margins 31.7% 34.74% 47.0% 50.4% Where are the eClerx sales and marketing offices located? eClerx Services Ltd. has sales and marketing offices across Europe and North America. What is the address of the registered office of eClerx? 29 Bank Street, Sonawala Building, Fort, Mumbai-400 023 When does the eClerx financial year end? 31st March On what stock exchanges are the eClerx shares listed and what are the codes? The equity shares of eClerx Services are currently listed on the National Stock Exchange of India Limited (NSE) and The Mumbai Stock Exchange, Mumbai (BSE) which are the premier stock exchanges of India. The codes are as follows: BSE Code: 532927 NSE Code: ECLERX Where can I obtain information on eClerx financial results? Details of eClerx financial results can be obtained from Financials Who are the board members? The following are board members of eClerx Services Ltd: Name Particulars Mr. V.K. Mundhra Chairman Mr. P. D. Mundhra Executive Director Mr. Anjan Malik Non-Executive Director Mr. Jimmy Bilimoria Non-Executive and Independent Director Mr. Pradeep Kapoor Non-Executive and Independent Director Mr. Vikram Limaye Non-Executive and Independent Director Mr. Anish Ghoshal Non-Executive and Independent Director Mr. Sandeep Singhal Non-Executive and Non Independent Director For more information, please go to Directors What is the background of the promoters? eClerx Services was started by Mr. P.D. Mundhra and Mr. Anjan Malik. PD Mundhra, a whole time Director, comes with diverse experience having worked with Lehman Brothers in New York and Citibank in Mumbai. PD also has substantial entrepreneurial experience having previously managed a capital goods manufacturing business for 3 years. PD has a Bachelor’s degree in Commerce from St. Xavier’s College, Calcutta and a MBA from the Wharton School of the University of Pennsylvania. Anjan Malik, a non-executive Director, has worked with Accenture in Europe for 3 years and with Lehman Brothers in New York and London for over 7 years where he helped build a successful global structured products business. Anjan has a degree in Physics from Imperial College of Science & Technology, London and an MBA from Wharton School of the University of Pennsylvania. How do I contact eClerx Services Ltd? For all compliance matters, please contact: Company Secretary & Compliance Officer Tel. No: +91 022 39528301 Email: investor@eclerx.com For enquiries related to transfer of shares, change of address etc, please contact directly: Registrar and Share Transfer Agents Karvy Computershare Private Limited Plot No. 17 to 24, Vittalrao Nagar Madhapur Hyderabad - 500 081 Ph nos: 040 - 23420815 to 824 Fax No: 040 - 23420814 Email: einward.ris@karvy.com Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[33]=new Array(0,1,"http://www.eclerx.com/contactus.html","2010-07-28","16K","eClerx: Contact Us    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, address of eclerx in mumbai, address of eclerx in pune, business analyst eclerx, e clerks ghatkopar, e clerks india, e clerks mumbai, e clerks pune, e clerx ghatkopar, e clerx in pune, e clerx india, e clerx mumbai, e clerx pune, e- clerx pune, e clerx, mumbai, e clerx, pune, eclerx ,pune, e-clerx ghatkopar, eclerx ghatkopar address, eclerx ghatkopar east, eclerx ghatkopar map, eclerx ghatkoper, e-clerx in pune, e-clerx india, e-clerx mumbai, eclerx mumbai office address, eclerx office in pune, e-clerx pune, eclerx pune address, eclerx pune hinjewadi address, eclerx pune office, eclerx services ltd ghatkopar, eclerx services pvt ltd pune, eclerx sewri address, eclerx, ghatkopar, eclerx, mumbai, eclerx, pune, eclerx,mumbai, eclerx,pune, e-clerx,pune, eclex pune, pune office contact, Mumbai office contact, Mumbai office address, Pune Office Address, eclerx sewri location, information about eclerx company, in ghatkopar west, 202, ashok mills compound, opp - damodar park, l.b.s. road, ghatkopar (west), mumbai - 400 086 maharashtra india, address eclerx pune, address of eclerx in ghatkopar east, address of eclerx pune, branches of eclerx in india, contact number eclerx pune, e clerx address, e clerx ghatkoper address, e clerx hinjewadi, eclerx ghatkopar number, eclerx ghatkopar office, eclerx hinjewadi phase 2, eclerx office pune, eclerx pune,hinjewadi, eclerx services limitd in mumbai, eclerx services limitd in pune, eclerx services limited, ghatkopar, eclerx services ltd,mumbai, eclerx services ltd,pune, eclerx services pvt limited, eclerx,hinjewadi, eclerx:,it park, hinjewadi phase-ii, pune map, route map of eclerx pune,e clerx pune openings, eclerx hr, eclerx job opening in pune, eclerx jobs for freshers in pune, eclerx jobs mba, eclerx jobs mumbai, eclerx pune opening, eclerx software pvt. ltd. , eclerx vp hr, eclerx walkin in pune, eclerx-kpo, eclerxopenings, equity research+careers, hr jobs in eclerx, jobs @ eclerx, jobs at eclerx, jobs at eclerx mumbai, jobs at eclerx pune, jobs eclerx, jobs eclerx pune, jobs in eclerks, jobs in eclerx, jobs in eclerx in pune, jobs in eclerx mumbai, jobs in eclerx pune, jobs in e-clerx pune, jobs in mumbai kpo, jobs in pune kpo, kpo jobs for freshers, kpo jobs in mumbai, kpo jobs in pune, kpo jobs mumbai, kpo jobs pune, kpo pune jobs, kpos in pune, kpos in pune, pune jobs, data management & data analytic services in india, finance kpo, finance kpos, knowledge management jobs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Contact Us Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Contact Us How to Contact eClerx Online Business Development For additional information about eClerx services, or to request a meeting | Click here Careers To view and apply to job openings at eClerx | Click here Investor Relations For financial and shareholder information | Click here eClerx Offices United States 295 Madison Avenue, Suite 1830, New York, NY 10017, United States of America Main Line & General Enquiries Ph: +1 (646) 368 6160 | Map United Kingdom 19 Berkeley Street, 6th floor, London, W1J 8ED, United Kingdom Main Line & General Enquiries Ph: +44 (0) 207 529 6000 | Map India Headquarters 29, 1st floor, Bank Street, Fort, Mumbai - 400 023, Maharashtra India. Ph: +91 (22) 4094 1000 | Map India Facilities 105-108, 1st floor, B’ Wing Navbharat Estate, Zakaria Bunder Road, Sewri (West), Mumbai - 400 015, Maharashtra India. Ph: +91 (22) 4094 1000 | Map 301, 3rd Floor, Raheja Plaza-1, L.B.S. Road Ghatkopar (West), Mumbai - 400 086, Maharashtra India. Ph: +91 (22) 4094 3456 | Map 202, Ashok Mills Compound, Opp - Damodar Park, L.B.S. Road, Ghatkopar (West), Mumbai - 400 086, Maharashtra India. Ph: +91 (22) 4047 4000 | Map Building # 14, 4th Floor, K Raheja Mindspace, Plot # 3, TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai - 400708, Maharashtra India. Ph: +91 (022) 61141000 Block # 01, 5th Floor, DLF Akruti IT Park, Rajiv Gandhi Infotech Park, Hinjewadi Phase-II, Pune - 411057, Maharashtra India. Ph: +91 (020) 4027 7000 | Map Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[34]=new Array(0,1,"http://www.eclerx.com/Finance_Back_Office_Services.html","2010-07-28","12K","eClerx: Back Office Services    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Back Office Services Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Back Office Services Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[35]=new Array(0,1,"http://www.eclerx.com/RDM_Taxonomy_Data.html","2010-07-28","15K","eClerx: Taxonomy Data Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Taxonomy Data Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Taxonomy Data Support Financial Services Back Office Services Reference Data Management Product Data Client Data Pricing Data Trade Data Taxonomy Data Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Taxonomy Data Support Challenges Disparity in the client hierarchy structure represented in multiple systems across locations Need to identify duplicates in the existing hierarchies and mitigate risk associated with duplicate credit lines Keeping database current and up-to-date with recent market events Solution Perform reconciliation within the golden source of client database to identify duplicate account setups across systems Review of duplicate accounts to retain only genuine client account in the system In-house algorithms capable of identifying acronyms and short-hands to recognize potential duplicates within the static database Verify and update accuracy of information by searching online data sources such as SEC filings, EIN Finder, and Company websites Update systems and hierarchy structures based on recent corporate events Classify entities & cross reference IDs with parent / group names to ensure that hierarchies are adequately represented in all relevant systems Data crawlers and parsers implemented to extract data from external sources / alert emails in Outlook Benefits Accurate counterparty hierarchy results in the reduction of counterparty risk Cleaner data leads to efficiency gains and creates resource capacity Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[36]=new Array(0,1,"http://www.eclerx.com/RDM_Client_Data_Management.html","2010-07-28","15K","eClerx: Client Data Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Client Data Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Client Data Financial Services Back Office Services Reference Data Management Product Data Client Data Pricing Data Trade Data Taxonomy Data Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Client Data Challenges Inconsistent flow of client information across Bank systems; information mismatch among various systems leading to discrepancies Realigning existing client details to match data security standards and regulatory requirements Solution Managing & updating information regarding Banks’ client accounts across different client systems Information accuracy ensured by additional wildcard search on third party sources like BA, Bloomberg, Factiva and One Source Collating / updating customer information for different regions; Patriot Act data collection (objective to check legitimacy of new clients) Disseminating KYC information to buy-side clients through spreadsheets by uploading them to client systems Maintaining client’s premier dedicated portal by benchmarking against competitor’s websites and auditing content Auditing includes availability of data, miscategorization of research and commentary pages, verifying website functionality Checking for broken links and highlight authorization issues using crawlers Benefits Seamless integration of information from various systems ensuring minimal data mismatches Weekly / Monthly / Quarterly metrics pack highlighting regular issues Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[37]=new Array(0,1,"http://www.eclerx.com/RDM_Pricing_Data_Management.html","2010-07-28","15K","eClerx: Pricing Data Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Pricing Data Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Pricing Data Financial Services Back Office Services Reference Data Management Product Data Client Data Pricing Data Trade Data Taxonomy Data Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Pricing Data Challenges Ad-hoc method of collation and storing data resulting in errors and delays of dispersion Need to reconcile static data application records with third-party databases like MarkIT Identifying data discrepancies to reduce P&L loss on positions and exposure Solution Polling traders for marks & aggregating such information across every unique security within the portfolio, across regions & product types Compiling incoming client valuation requests and joining each request to the pricing table, creating a fully priced portfolio Data crawlers to mine trustee websites for shortfall and reimbursement information located on the trustee statements Collating fund valuations / NAV updates from internal sources & third party market data providers Ensuring the availability of the daily valuations on client websites by uploading the information across products Research on Stale Curves, Issuer Ratings, Recovery Rate Reconciliation and Reference Obligation Breaks Present accurate assessment of competitive landscape focused on dynamic price changes affected by factors like seasonal price changes Benefits Metrics to help identify errors in the systems and provide appropriate resolution to resolve errors Higher accuracy booking of trades, reducing operational risks Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[38]=new Array(0,1,"http://www.eclerx.com/RDM_Product_Data_Management.html","2010-07-28","15K","eClerx: Product Data Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Product Data Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Product Data Financial Services Back Office Services Reference Data Management Product Data Client Data Pricing Data Trade Data Taxonomy Data Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Product Data Challenges Setting up of new products within internal entity masterRequest based chasing mechanism followed within the bank, hence no regular update of the data is assured Solution Entity Research - Adding entities not currently recorded into the Entity Master Setting up product static for various asset classes: shares, bonds, treasuries, ABS, futures, exotics Bi-annual verification of static data to ensure accuracy of Entity and Security Masters Setting up new funds on online databases, with information collected from internal sources Updating existing products with information like performance numbers, fees, holdings, AUM, etc Updating Loans Repository with latest information on loans portfolio Tracking notices for events on the loans portfolio Liaising with internal teams and stakeholders to capture missing information and ensuring document repository is updated Benefits Real time global support for services across locations globally Automate activities through regular Business Process Improvements with measureable impact on productivity and quality Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[39]=new Array(0,1,"http://www.eclerx.com/Financial_Services_Processes.html","2010-07-28","22K","eClerx: Financial Services    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, cds on abs, eclerx turnover, derivatives back office, e-clerx kpo, finance kpo, finance kpos    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Financial Services Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Product Data Client Data Pricing Data Trade Data Taxonomy Data Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Knowledge Process Outsourcing for Confidence in Compliance and Accuracy eClerx provides an outsourced solution for discrete and complex financial processes that form the backbone of the global financial services industry. If you operate in capital markets or investment management eClerx is your partner, continually working with you to improve the accuracy, efficiency and cost-effectiveness of every process that we’re assigned. Our top management comes from the financial services industry Provide core and critical services to 9 of the FED 11 banks and 9 of the top-14 global investment banks Today we manage over 200 processes ranging from 2-30 full-time employees across shifts and locations eClerx’s software development teams create tools that provide control, efficiency and scalability benefits eClerx is ISO 27001 certified for information security We provide services from our India delivery centers, client premises, or both Staffed to handle engagements in EMEA, USA, and Asia-Pacific Back Office Services Highly scalable back office services across all functions in trade life cycle READ MORE Reference Data Management We maintain reference data repositories of corporate entities and equity issuers in the capital markets. READ MORE Finance and Accounting A higher level of outsource support for corporate finance and accounting. READ MORE Risk Management Effective operation of processes that mitigate operational risk. READ MORE Ancillary Services Highly professional services to support core operations READ MORE Products Strong support coverage across all products and asset classes READ MORE Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[40]=new Array(0,1,"http://www.eclerx.com/Finance_Reference_Data_Management.html","2010-07-28","12K","eClerx: Reference Data Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Reference Data Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Reference Data Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Reference Data Management Product Data Client Data Pricing Data Trade Data Taxonomy Data Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[41]=new Array(0,1,"http://www.eclerx.com/Trade_confirmation_closing_Review_Paper.html","2010-07-28","15K","eClerx: Trade Confirmation Review – Paper    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Confirmation Review – Paper Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Documentation and External Validation Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Confirmation Review – Paper Challenges Probability of error using ‘tick and flick’ - eyeball approach for verification of incoming documents Processing of system amendments post confirmation & hand-written amendments by counterparty – may have a P&L impact if not investigated and resolved Managing high number of irrelevant incoming faxes or emails - segregating valid confirmations from other documents such as payment notices, out of scope products, etc. Solution Incoming documents identified, parsed and archived across product types and risk locations Dual data capture workflow based process ensures isolation and immediate escalation of irrelevant faxes and adherence to ISDA and other market standards Parameterization of trade economics within customized ISDA trade capture forms which created an electronic, useable version of each reviewed confirmation Electronic reconciliation of counterparty confirmations versus ticketing and risk systems to identify risk prior to doc execution with results verified by an independent auditor Systematic review and reconciliation process providing detailed audit trail Functions carried out electronically (no printing of hard copies) which reduces explicit and implicit cost Benefits Streamlined process returning greater accuracy over a visual review through eClerx tools, activity based checklists, etc. Regular metrics and reporting provides more transparency and helps in reducing breaks and associated cost Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[42]=new Array(0,1,"http://www.eclerx.com/Documentation_External_Validation_Confirmation_Drafting.html","2010-07-28","15K","eClerx: Confirmation Drafting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Confirmation Drafting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Documentation and External Validation Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Confirmation Drafting Challenges Complex and varying counterparty rules to be adhered to while drafting confirmations Issues related to drafting decisions on Long Form / Short Form, Bank or CP to draft Errors in confirmation leading to delay in trade processing Solution Performed drafting function for 3 broker dealer clients and drafted ~95,000 confirms life to date across OTC product types – Equity, Credit, Rates, and FX Draft ~500 FX confirms every month across NDFs, options, straddle, knock-ins, knock-outs, correlation swaps, and NDOs Audits performed on trade ticket prior to drafting to identify and escalate booking errors on priority Product specific checklist to draft the confirmations based on business rules and counterparty specific requirements In-house workflow tool to allocate, prioritize, monitor and control the drafting queue and outstanding routes with the embedded checklists Market standard checks implemented within process to ensure compliance with ISDA standards Feedback loop built to understand and documentation all the errors and feedback received from the client for future reference Benefits Reduced drafting rework rate to below 5% due to extensive training and documentation of all CP / product specific rules in confirmations Regular reporting and metrics to understand and resolve key errors in drafting Maker-checker workflow ensures data accuracy and operational compliance Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[43]=new Array(0,1,"http://www.eclerx.com/Documentation_External_Validation_Incoming_Confirmation_Review.html","2010-07-28","15K","eClerx: Incoming Confirmation Review    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Incoming Confirmation Review Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Documentation and External Validation Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Incoming Confirmation Review Challenges Probability of error using ‘tick and flick’ approach for verification of incoming documents System amendments post confirmation / hand-written amendments by CP – may have a P&L impact if not investigated and resolved High number of irrelevant incoming faxes – manual overhead to segregate valid confirmations from other documents like payment notices etc Solution Processed ~100,000 faxes life to date across all OTC product types ~850 FX trades reviewed and reconciled on a daily basis Incoming documents identified, parsed, and archived across product types and risk locations Workflow based process ensures isolation and immediate escalation of irrelevant faxes and adherence to ISDA and other market standards Functions carried out electronically (no hard copies copied printed), reducing explicit and implicit cost Parameterization of trade economics within tailor made ISDA trade capture form Electronic reconciliation of CP confirmations to ticketing and risk systems identifying risk prior to doc execution Reconciliation and review systemized with detailed audit trail allowing process to be significantly more robust Benefits Streamlined and robust process than a paper based and visual review through eClerx tools, activity based checklists, etc Regular metrics and reporting provides more transparency and helps in reducing breaks and associated cost Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[44]=new Array(0,1,"http://www.eclerx.com/Documentation_External_Validation_Trade_Affirmations.html","2010-07-28","15K","eClerx: Trade Affirmations    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Affirmations Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Documentation and External Validation Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Affirmations Challenges Large number of trades needs to be risk mitigated and affirmed within T+3 and T+5 Managing incoming trade details from CPs through systems, emails etc Significant turnaround times to affirm, book and settle trades – most of the functions carried out on the same day Solution Experience working with 5 broker dealer clients in affirming internal and external trade across OTC products; ~800,000 trades affirmed life to date Experienced processing FX spots, forwards, OTC products – NDFs, currency swaps, vanilla and exotic options Affirm inter-company, inter-bank trades through SWIFT - ‘Accord’ and corporate trades through third party system – Misys Trades requiring verbal affirmations are confirmed over emails and phones Liaise with counterparty, traders, and FO desks in case of any disagreement Customized workflow tool to allocate and prioritize trades on the basis of internal requests, CP, age, risk etc Automated reports and real time metrics generated to track status, resource utilization, etc. Benefits Helped broker dealer clients to increase their FED rankings and achieved ~93% affirmation rate with mailbox management techniques and other IT enhancements across product types Executive metrics published for senior management highlighting trade affirmation requests and issues pending Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[45]=new Array(0,1,"http://www.eclerx.com/Finance_Asset_Trade_Servicing.html","2010-07-28","17K","eClerx: Asset and Trade Servicing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Asset and Trade Servicing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Asset and Trade Servicing Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Asset and Trade Servicing Challenges Unstructured documentation and limited bandwidth to perform end-to-end loan operations Performing periodic mark-to-market valuation of secured obligations Growing complexity of collateral securities posted by counterparties High uncertainty regarding credit rating of the collateral securities and counterparties Manual portfolio recon difficult due to increasing trade volumes & diversity of portfolios No structured approach to chase counterparties and internal stakeholders to resolve discrepancies Solution Loan Servicing Monitor the outstanding queues (in WSO)and ensuring that no transactions get spilled over beyond Effective Date Investigate & resolve cash flow discrepancies Collateral Management Identify and evaluate paired trades as per their MTMs and identify collateral requirements Calculate the amount of collateral required to be posted Collateral / Counterparty Monitoring Monitoring credit ratings of collateral security and counterparty on data sources like S&P, Moody’s, Fitch, Reuters, Bloomberg, etc. Developed in house tools like crawlers to search through databases like Factiva, Reuters, etc. Portfolio Reconciliation In house developed reconciliation engine to identify breaks as per rules defined by client Additional audit check to ensure correctness of the pairing generated by tool & resolving the issues using ISDA / market standards Benefits Compliance with industry initiatives and targets through focused, tech-enabled work streams Rule-based collateral calculations generated automatically based on recorded CSA/MA clauses Weekly / Monthly / Quarterly metrics highlighting the top collateral securities and counterparties with movement in credit ratings Dashboard displaying number of trades resolved/open – updating client on regular basis Liaising between client’s teams and CPs facilitating resolution Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[46]=new Array(0,1,"http://www.eclerx.com/Finance_Documentation_External_Validation.html","2010-07-28","13K","eClerx: Documentation and External Validation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Documentation and External Validation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Documentation and External Validation Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Documentation and External Validation Confirmation Drafting Trade Affirmations Incoming Confirmation Review Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[47]=new Array(0,1,"http://www.eclerx.com/Finance_Settlements_Clearing.html","2010-07-28","15K","eClerx: Settlements and Clearing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Settlements and Clearing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Settlements and Clearing Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Accuracy, End to End eClerx knows financial settlement and clearing processes so well we often recommend innovative ways to improve accuracy and reduce costs. Financial organizations have confidence in our ability to support settlement and post-settlement processes across OTC and cash products. Our end-to-end capabilities include: Real Time Reject Management Pre-Settlements Support Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[48]=new Array(0,1,"http://www.eclerx.com/Settlements_Clearing_Pre-Settlements_Support.html","2010-07-28","15K","eClerx: Pre-Settlements Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Pre-Settlements Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Settlements and Clearing Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Pre-Settlements Support Challenges Matching all trade parameters with counterparties before value date to avoid settlement fails Lack of availability of people to manage spikes in trade volumes during Credit Events, quarterly rolls etc. Ensuring compliance with FED mandates and other industry regulation laid down by various bodies Solution Confirm anticipated cash flows and settlement instructions across all products and counterparties in advance of value date Develop payment schedule based on the security prospectus and tracks client’s nostro account ensuring scheduled receipts Liaise with relevant department for amendment of incorrect bookings Access bank’s ticketing, risk systems, Bloomberg and broker confirms to investigate discrepancies and aid in the resolution process Escalations categorized into FO, MO, sales support & settlement issues Support spike events related to Credit Events, the quarterly CDS roll, Triple Witch, etc Benefits Higher matching and resolution rates reducing pre and post settlement discrepancies Ability to define operational excellence consistently across asset classes Standardized processes integrating best practices from various locations (New York, London, HK) Proactive planning for spikes in processes and ability to handle ad hoc projects Regular metrics such as counterparty scorecard delivered highlighting process performance Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[49]=new Array(0,1,"http://www.eclerx.com/Settlements_Clearing_Real_Time_Reject_Management.html","2010-07-28","15K","eClerx: Real Time Reject Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Real Time Reject Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Settlements and Clearing Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Real Time Reject Management Challenges Rejected trades due to settle the same day to be resolved on priority Lack of interface amongst systems and departments delaying resolution Possible need for a tactical solution to control the rejected trades through system amendments Solution Real time exception management support to buy-side and sell-side clients across asset classes including Mortgages, Equities, Government, Treasury, Corporate and Municipal Bonds Monitor and resolve errors on rejected trades; ensure trade is accepted in Back Office system Interface between trading and sales side to match trades on unmatched blotter Coordinate with securities coding team to resolve breaks for incorrectly coded securities Attend to queries from FO / desk assistants and requests from other departments / desks Identifying root cause of errors and suggesting system enhancements to eliminate reject codes and increase process efficiency Benefits Improved turnaround time of reject resolution handling 8000+ trade a month, thereby ensuring timely settlement of trades Wide experience of providing support for systems enhancement – work closely with the bank’s technology team to develop and deploy suggested improvements Regular operational metrics for decision making Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[50]=new Array(0,1,"http://www.eclerx.com/Trade_support_Capture_Enrichment.html","2010-07-28","15K","eClerx: Trade Capture / Enrichment    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Capture / Enrichment Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Trade Support Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Capture / Enrichment Challenges Manual trade capture required due to STP failures observed during trade transfer from Front office to Back office systems Possible need to update FO systems with the trade details received from CP via faxes / emails SolutionExperience performing trade capture / enrichment activities across cash securities, and all OTC products including FX: Monitor portfolio of ~12,000 trades per month across various asset class such as Spots, Forwards, money market, etc Manual trade bookings in Front office to Back office systems based on other systems / confirms received via emails to ensure accurate trade processing in downstream systems Escalate trade detail discrepancies to FO / trading desks based on communication with counterparty Update back office systems with the resolution received from front office desks Workflow tool to track and monitor trades at each stage and for audit trail purposes Publish daily trade booking status metrics to different desks for action Benefits Validations on individual trade tickets in different systems ensuring trades are booked accurately Trade specific checklists developed for corporate, inter-company and inter-bank trades Tracking and defining parameters that are critical to quality Ensures proper trade processing in downstream systems due to regular trade tracking and enrichment in the system Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[51]=new Array(0,1,"http://www.eclerx.com/Trade_support_Trade_Validation.html","2010-07-28","15K","eClerx: Trade Validation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Validation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Trade Support Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Validation Challenges Trade executed over relay chats or phone by traders / sales team with no proper flow of information to other departments Key economic trade parameters are entered in trade capture system manually Solution Extensive experience of consolidation and reconciliation across multiple systems – internal or third party Liaise with client internal teams like salesperson, traders, affirmation etc. to collate data for reconciliation Two-way / three-way reconciliation amongst blotter, recap and ticketing systems to ensure consistency of information Internal system reconciliation between various desks Sales recap reconciliation with trade blotters and external sources like Bloomberg, Reuters etc Broker recap reconciliation with trade blotters Coordinate with FO / MO / internal desks in case of any reconciliation discrepancies and ensures system updates3 Publish daily metrics along with the detailed analysis on breaks and system updates helps identify and focus on key issues Benefits Digitized and catalogued trade recaps ensuring data quality and facilitating audit trail Continuous follow up with desk assistants and brokers to resolve issues and brokerage mismatches Trades booked / uploaded correctly upfront reducing trade rejects or fails in the downstream systems Web-based interactive dashboard for facilitating escalation and resolution for discrepancies / breaks identified in systems Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[52]=new Array(0,1,"http://www.eclerx.com/Finance_Trade_Support.html","2010-07-28","15K","eClerx: Trade Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Trade Support Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management The Flexibility to Respond to Fluctuating Trade Volume Accuracy and scalability are two benefits organizations can count on when partnering with eClerx for outsourced trade process support. The accuracy is derived from the caliber of eClerx analysts plus our quality management techniques. Our multiple operations centers in India provide the flexibility to quickly scale manpower in response to fluctuating trade volume. Our knowledge of back-office and mid-office procedures and technology enables eClerx to cost-efficiently operate trade processes for a range of product types including OTC, cash, loans, FX, and structured transactions. Trade Capture / Enrichment Trade Validation Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[53]=new Array(0,1,"http://www.eclerx.com/Trade_confirmation_closing_Review_Electronic.html","2010-07-28","16K","eClerx: Trade Confirmation Review - Electronic    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Confirmation Review - Electronic Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Documentation and External Validation Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Confirmation Review – Electronic Challenges Considerable amount of time spent organizing workflow and performing trade level research to confirm trades Increasing trading volumes and market volatility increasing the criticality of effective mitigation of operational risk. Solution Causal Analysis Collate trades that are pending confirmation from industry utilities (MarkitWire and DTCC) and upload to eClerx proprietary matching and reconciliation engine Identify reasons for each unconfirmed trade through a semi-automated process Research publicly available information and secondary sources such as Broker or Sales Recaps and suggest the correct value for found breaks, wherever possible Reporting Web based resolution and workflow dashboard highlighting breaks to client middle office or resolution team point of contact Creation of customized break reports by notional, trade date, counterparty, etc. Intraday Refresh Receive real-time trade updates from industry utilities Create ‘real time’ field break reports which are refreshed intraday at an interval of 1 to 2 hours, thereby eliminating stale breaks Benefits Customizable rules for processing engine enabling prioritization of break Customizable view of breaks enabling superior user experience and quicker resolution via trade prioritization, auto allocation and data integration features Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[54]=new Array(0,1,"http://www.eclerx.com/Finance_Trade_Confirmation_Closing.html","2010-07-28","14K","eClerx: Trade Confirmation and Closing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Confirmation and Closing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Trade Confirmation and Closing Financial Services Back Office Services Trade Support Trade Confirmation and Closing Documentation and External Validation Settlements and Clearing Asset and Trade Servicing Margin Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Confirmation and Closing Trade Confirmation Review - Paper Trade Confirmation Review - Electronic Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[55]=new Array(0,1,"http://www.eclerx.com/News.html","2010-07-28","26K","eClerx: Company News    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, knowledge manager jobs, competitive intelligence price positioning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Company News Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers News Company News Earnings Releases Company News July 14, 2010 eClerx fixes Record Date for ascertaining entitlement of Bonus Equity Shares as Monday, July 26, 2010. July 14, 2010 eClerx announces Postal Ballot Outcome for increase in Authorised Share Capital and Issue of Bonus Equity Shares. July 07, 2010 eClerx commences operations at its Airoli facility. June 12, 2010 eClerx completes dispatch of postal ballots for seeking shareholders’ approval for increase in authorised share capital and issue of bonus equity shares. June 07, 2010 eClerx Board recommends issue of bonus equity shares in the ratio of 1:2 May 05, 2010 Sequoia Capital Managing Director joins eClerx’s Board of Directors April 30, 2010 The Board of Directors of the Company by way of a Circular resolution passed on April 30, 2010 appointed Mr. Sandeep Singhal as an Additional Director on Board of the Company, with immediate effect. Mr. Singhal will join the Board as a Non Executive Non Independent Director. April 20, 2010 eClerx to exhibit at Professional Pricing Society (PPS) 21st Spring Conference – Chicago – May 6 & 7 April 19, 2010 eClerx Recognized Again in 2010 by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star across 7 Categories September 27, 2009 eClerx featured in the THE TIMES (UK) Outsourcing & Offshoring supplement April 28, 2009 eClerx recognized by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star across five categories September 21, 2008 eClerx selected in Forbes (Asia) “200 Best under a Billion” APAC companies. eClerx was one of only 22 Indian firms selected and the only KPO / data management firm April 20, 2008 Judging Performance | Appraisal methods take centre stage – Mint, publication of HT & Wall Street Journal February 27, 2008 eClerx Founder and Director PD Mundhra interviewed in Times Ascent January 28, 2008 CNBC-TV18s exclusive interview with eClerx Founder & Director PD Mundhra January 14, 2008 “What employees want from Jobs” – Mint, publication of HT & Wall Street Journal December 28, 2007 eClerx Services to list on bourses on Dec. 31 October 4, 2007 eClerx to tap capital markets for Rs.1bn September 20, 2007 eClerx plans to raise Rs.100 cr through IPO Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[56]=new Array(0,4,"http://www.eclerx.com/pdfs/Airoli_Facility_SE%20Intimation.pdf","2010-07-28","286K","Airoli_Facility_SE%20Intimation.pdf    ","","","    ");
array_files[57]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Q1-FY10_Investor_Presentation.pdf","2010-07-27","400K"," Microsoft PowerPoint - Financial Performance Q1 FY 10 v5.ppt [Compatibility Mode]    ","","","Financial Performance Q1 FY10 July 27, 2009 eClerx ­ An ISO/IEC 27001:2005 Certified Company Confidential 1 eClerx ­ An ISO / IEC 27001:2005 Certified Company Financial Summary Metrics Total Revenue (INR M) Revenue Opg. Revenue (INR M) Opg. Revenue (USD M) EBITDA (INR M) Profit OPM (INR M) Net Profit (INR M) EBITDA % Margin OPM % Net Profit % EPS Basic Diluted Q1 FY10 484 544 11.4 151 195 119 31% 36% 25% 6.3 6.2 Q-o-Q 3% 6% 21% 20% 23% 9% 9% 8% 23% 24% Y-o-Y 5% 28% 13% 23% 36% 26% 12% 2% 10% 26% 26% Robust growth in operating revenues ­ USD revenue up 6% Q-o-Q and 13% Y-o-Y Operating margins maintained at the mid-thirties level ­ FX tail winds used to increase investment in talent FX losses on maturing USD hedges (average Rs 41.23) primarily responsible for Other Income being 59M vs +37M Y-o-Y Contributed to a fall in net margin to 25% eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 2 FY 10 ­ Quarter Highlights Strong Q-o-Q growth in new organic revenue drove achievement of revenue run rate 45mm Q1 FY10 vs Q4 FY09 Revenue Bridge 11.4 10.70 0.2 0.5 Q4 FY 09 USD-EURO Move New Business Q1 FY 10 Impact of budget on tax 0.4% 11.0% 1.4% -0.8% -0.7% 11.3% FY 09 Inc in MAT Others SEZ FBT Q1 FY 10 48 clients end Q1 FY10 eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 3 Other Updates Current Hedge Status Consistent policy of hedging receivables for next 12-18 months Contract Year FY10 Currency USD Euro USD Euro Amount (M) 21.9 M 4.0 M 27.5 M 6.0 M 1.5 M 8.1 M 3.0 M Avg Rate (INR) 45.28 65.68 45.61 50.22 67.72 49.74 47.67 Forward Total FY10 ­ Equiv USD FY11 Total ­ Equiv USD Put Option Note: EURUSD taken at 1.4 USD FY10 eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 4 Highly Liquid Balance Sheet Total Cash and Cash Equivalents of Rs. 1,219 M, zero debt on balance sheet ­ Equivalent to Rs. 64.3 per share Trailing 12 months EPS ­ Basic: Rs. 30.5 ­ Diluted: Rs. 30.2 Book value per share of Rs. 94.4 Utilization of IPO Proceeds Particulars Acquisitions Infrastructure investments Setting up of additional facilities General corporate purposes Total Planned as per Prospectus 220.0 180.0 100.0 161.0 661.0 Utilization up to June 30, 2009 172.9 49.7 222.6 Figures in Rs. Millions Balance 220.0 7.1 100.0 111.3 438.4 eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 5 Investment Portfolio Cash and Bank Balance Bank Name Currency Amount (M) USD Bank of India EURO GBP INR Total Bank of India USD Citibank Total Citibank USD HSBC EURO GBP INR Total HSBC Bank of America Barclays Kotak Mahindra Bank Cash in hand Total Cash Balance USD GBP INR INR 0.1 0.1 8.6 0.5 0.1 0.3 0.1 1.3 GBP INR 0.0 0.1 69.4 1.1 0.1 0.0 50.1 Equivalent INR (M) 53.7 8.5 0.4 50.1 112.7 1.2 4.4 69.4 75.0 2.9 21.0 5.5 1.3 30.7 6.9 5.0 8.6 0.5 239.4 Total Cash + Investments: Rs. 1,219 M 6 Investment Portfolio Inv. Type Scheme FD FD Citibank Bank of India Figures in Rs. Millions Average Returns 10.0% 5.7% 5.7% Amount 0.8 978.9 979.7 Total Investment eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 P&L Comparison: Q1 FY10 vs Q1 FY09 Operating P&L Operating Revenue Cost of Revenues Employee Cost Rent Communication Expenses Electricity Conveyance Legal & Professional Fees Others Total G&A Selling and Distribution Depreciation Interest Total Operating Cost Operating Profit 230.6 24.0 12.8 10.8 5.6 4.4 20.1 77.7 24.9 15.0 0.0 348.2 195.3 42.4% 4.4% 2.4% 2.0% 1.0% 0.8% 3.7% 14.3% 4.6% 2.8% 0.0% 64.1% 35.9% 172.0 22.7 9.6 8.2 1.5 12.8 19.7 74.5 16.7 15.8 0.4 279.4 144.1 40.6% 5.4% 2.3% 1.9% 0.4% 3.0% 4.6% 17.6% 4.0% 3.7% 0.1% 66.0% 34.0% General Administration and Management Q1 FY10 543.6 % of OPR Q1 FY09 423.5 % of OPR eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 7 OPM Bridging Analysis: Q1 FY10 vs Q1 FY09 35.9% 34.0% 8.5% -7.4% -1.2% 1.4% 0.6% Q1 FY 09 Emp Cost Travel G&A Dep Exc Rate Q1 FY 10 Note ­ Bridging analysis in constant currency, impact of currency movements shown in exchange rate Increase in employee cost due to significant investment in client facing organization onshore, buttressing up senior managerial talent offshore, and historically low attrition ­ Necessary for building the foundation for the next wave of growth Improvements in utilization of Pune capacity contributed to better scaling of G&A costs eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 8 NPM Bridging Analysis: Q1 FY10 vs Q1 FY09 0.8% 34.9% 1.9% 1.4% -14.5% 24.5% Q1 FY 09 OPM Inv Income Tax Forex Losses Q1 FY 10 Forex losses represents net impact of: ­ Difference between contract rate and spot rate on maturity of hedges ­ Revaluation of FC denominated current assets based on exchange rate movements Savings in tax mainly due to removal of FBT ­ Tax savings from SEZ offset by increase in MAT rate 9 eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 Revenue Quality Metrics USD Currency Concentration (%) EURO GBP North America Geographic Concentration Europe ROW Client Concentration Billing Mix Top 5 FTE SEZ Revenue Q1 FY10 75% 21% 4% 64% 33% 3% 78% 67% 34% Q1 FY09 81% 12% 7% 67% 30% 3% 85% 71% 12% Significant improvement in the quality of revenue across all key risk parameters eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 10 Staff Update Headcount 1,973 1,527 1,021 2,194 FY 07 FY 08 FY 09 Q1 FY 10 Attrition 37.0% 35.1% 26.8% 16.5% FY 07 FY 08 FY 09 Q1 FY 10 December 09 11 eClerx ­ An ISO/IEC 27001:2005 Certified Company FY10 Outlook Emerging recovery in financial services ­ More stability seen and better financial performance causing a return to more of a BAU environment ­ Some companies looking aggressively at moving staff mix more towards low cost geographies Manufacturing, retail and travel still facing considerable pain ­ Increased unemployment and reduced consumer and corporate spending still not fully absorbed Competitive and pricing pressures to continue ­ Increasing competition from larger vendors as our paths intersect more often ­ Currency movements will likely determine outcomes on pricing Talent markets continue to be a buyers market ­ Attrition at historically low levels ­ Will continue to use this window to add talent selectively to position for recovery Sales pipeline improving ­ Moving from a focus on revenue retention late last year to now seeking growth ­ Good visibility into growth opportunities in Q2 Summary ­ Continue to be optimistic on medium term growth ­ We expect more volatility on expected growth outcomes, especially on a Q-o-Q basis eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 12 Thanks eClerx ­ An ISO/IEC 27001:2005 Certified Company December 09 13     ");
array_files[58]=new Array(0,1,"http://www.eclerx.com/Web_Analytics.html","2010-07-16","28K","eClerx: Web Analytics    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, tag audit    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Web Analytics Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Web Analytics Sales and Marketing Support Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Driving Actionable Insights eClerx has become a valuable part of our Clients’ web analytics teams, providing the bandwidth to test, analyze, automate, execute and ultimately optimize our Clients’ web analytics strategies and accelerating their progression through the web analytics lifecycle. We are Omniture certified and have extensive experience with Google Analytics, Coremetrics, WebTrends and broader server log analytics. eClerx’s teams work throughout the web analytics chain from implementation testing through to in depth ad-hoc analyses: Action eClerx Services Client Benefits Test Validate correct installation of tracking code on all web pages Ensure no technical errors in tracking code implementation Verify correct data capture by page tags, custom events and variables Test site performance post implementation Performance metrics for all web pages is collected – no loss of data Accurate and reliable reports – greater confidence in decision making Ensure no impact on site performance from tracking code (negligible increase in latency) Measure Assemble data from multiple sources to create reports and dashboards customized to business needs Measure online marketing campaign effectiveness and demand generation Trend analysis to identify improvement opportunities Identify cross-sell and up-sell opportunities Provides bandwidth to manage demand increase Liberate client resources for higher value activities Greater accuracy and more complete data sets lead to enhanced business decisions Increased insight into revenue generation & cost saving opportunities Act Customized reports to separate mission critical, actionable data from less critical data and “noise” Identify concise takeaways with each analysis – emphasis on information rather than just masses of data Reports targeted for multiple stakeholders to drive greater ownership Measure and track improvement Clients can focus on executing solutions rather than data management, digestion and interpretation Reduced business response time Greater ownership for stakeholders – leads to greater speed in execution Better ROI measurement Automate Construct seamless, efficient automation tools using MS Excel plug-ins combined with advanced MS Excel and VB macro expertise Programmed report delivery schedule ensures 24 / 7 data capture Thorough QA and reconciliation practices for near 100% accuracy Use of technology to develop intuitive reporting interfaces Reduce report generation time - more time spent on interpretation and analysis Near real-time availability of metrics - greater responsiveness to business challenges Improved reporting quality, timeliness and accuracy Intuitive user interfaces of reports for enhanced usability Integration into reporting suites Integrate Merge internal and external data sources into consolidated reports Provide full picture of business cycle from prospect to purchase to post purchase referral Align and compare performance of online and offline metrics Technology driven data integration using multiple technologies (VB, SQL, Java) Consolidated view of business performance across online and offline channels Optimal customer lifecycle management - leading to increased customer loyalty and conversions Performance benchmarking across channels - identify areas for improvement Technology driven solutions leading to greater accuracy Innovate Multivariate testing support Code implementation Design alternatives Content management Analysis Recommend adding new events and variables, and removing those that are redundant Usability testing analysis Ad-hoc analyses Transform from a business that drives reporting to an analytics-driven business Make educated, informed decisions about new products and services rather than just “throwing darts” Continuous website improvement, leading to: Increased sales and conversion rates Improved landing pages Decreased cost per acquisition Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[59]=new Array(0,4,"http://www.eclerx.com/pdfs/Shareholding_Pattern_300610.pdf","2010-07-15","598K"," Shareholding_Pattern_300610.xls    ","","","Shareholding Pattern for Quarter Ending June 2010 (I)(a) Statement showing Shareholding Pattern Name of the Company : eClerx Services Limited Scrip Code: 532927-Bombay Stock Exchange Ltd ECLERX-National Stock Exchange of India Limited Category code Quarter Ended: 30.06.2010 Total shareholding as a percentage of No. of shares held in As a percentage As a percentage of dematerialized form 1 (A+B+C) of (A+B) Shares Pledged or No of Shares As a percentage Category of Shareholder Shareholding of Promoter 2 No. of Total No. of shares shareholders (A) (1) (a) (b) (c) (d) (e) (2) (a) (b) (c) (d) and Promoter Group Indian Individuals/ Hindu Undevided Family Central Governent / State Government (s) Bodies Corporate Financial Institutions / Banks Any Other (specify) Sub-Total (A)(1) Foreign Individuals (Non-Resident Individuals/ Foreign Individuals) Bodies Corporate Institutions Any Other (specify) Sub-Total (A)(2) Total Shareholding of Promoter and Promoter Group (A) = (A)(1)+(A)(2) 3 Public Shareholding Institutions Mutual Funds / UTI Financial Institutions / Banks Central Governent / State Government (s) Veture Capital Funds Inurance Companies Foreign Institutional Investors Foreign Venture Capital Investors Any Other (specify) -Foreign Bodies Corporates Sub-Total (B)(1) Non-institutions N i tit ti Bodies Corporate Individuals - (i) Individual shareholders holding nominal sharecapital up to Rs.1 lakh. (ii) Individual shareholders holding nominal share capital in excess of Rs.1 lakh Any Other (specify) - Trusts - Non-Resident Indians - Clearing Members -Foreign Bodies Corporates Sub-Total (B)(2) Total Public Shareholding (B)=(B)(1)+(B)(2) TOTAL (A)+(B) Shares held by Custodians and against which Depository Receipts have been issued TOTAL (A)+(B)+(C) 4 --------- 5709625 ----- 5709625 ----- 29.95 ----- 29.95 N/A N/A 4 2 5709625 5700250 5709625 5681500 29.95 29.90 29.95 N/A 29.90 N/A N/A N/A ---- 2 6 ---- 5700250 11409875 ---- 5681500 11391125 ---- 29.90 59.84 ---- 29.90 N/A 59.84 N/A N/A N/A N/A N/A (B) (1) (a) (b) (c) (d) (e) (f) (g) (h) 16 -----28 362 13318 17 -2 124 81 13904 13932 13938 -13938 -------- 2133334 -----5074067 537519 706403 856973 1299 472797 7866 2582857 7656924 19066799 -19066799 -- 2133334 -----5074067 537519 706397 856973 1299 15922 7866 2125976 7200043 18591168 -18591168 -- 11.19 -----26.61 2.82 3.70 4.49 0.01 2.48 0.04 13.55 40.16 100.00 -100.00 -- 11.19 N/A N/A 12 2940733 2940733 15.42 15.42 (2) (a) (b) 26.61 N/A 2.82 3.70 4.49 0.01 2.48 0.04 13.55 40.16 N/A 100.00 N/A N/A N/A (c) N/A (C) 100.00 N/A N/A (I)(b) Sl No. Statement showing Shareholding of persons belonging to the category Promoter and Promoter Group Name of the shareholder Number 1 2 3 4 5 6 Total shares Held As a % of Grand Total 0.11 0.10 0.05 0.00 29.80 29.78 59.84 Shares Pledged or otherwise encumbered As a % of Grand Total Number As a percentage a+b+c of Sub-Clause (1) (a) VIJAY KUMAR MUNDHRA PAWAN MALIK SUPRIYA MODI SHWETA MUNDHRA ANJAN MALIK PRIYADARSHAN MUNDHRA TOTAL 21525 18750 9375 150 5681500 5678575 11409875 (I)(c) Statement showing Shareholding of persons belonging to the category Public and holding more than 1% of the total number of shares Sl No. 1 2 3 4 5 6 7 8 9 Name of the shareholder NAMEBE INVESTMENT HOLDINGS ASHISH KACHOLIA ICICI PRUDENTIAL TECHNOLOGY FUND ICICI PRDENTIAL DISCOVERY FUND CITIGROUP GLOBAL MARKETS MAURITIUS PRIVATE LIMITED GOVERNMENT PENSION FUND GLOBAL DSP BLACKROCK EQUITY FUND SONJA INVESTMENT LTD IDFC PREMIER EQUITY FUND TOTAL No. of Shares 1843857 372756 299108 403200 475000 270000 226670 455625 442600 4788816 Shares as a percentage of total no. of 9.67 1.96 1.57 2.11 2.49 1.42 1.19 2.39 2.32 25.12 (I)(d) Statement showing deails of locked-in shares Loked in Shares as pa percentage of total No. of shares ie., Grand Total (A)+(B)+© indicated in statement at para (1)(a) above) 9.90 9.90 SI.No Name of the shareholder Category of shareholder (Promoter/Public) NO of Locked-in shares 6 7 PRIYADARSHAN MUNDHRA ANJAN MALIK TOTAL PRO FP 1886885 1886885 3773770 19.79 (II)(a) Statement showing details of Depository Receipts (DRs) Type of outstanding DR (ADRs, GDRs, SDRs, No. of shares underlying Shares underlying outstanding DRs as a No. of outstanding DRs percentage of total no. of shares i.e., etc.) outstanding DRs -NAO TOTAL Statement showing Holding of Depository Receipts (DRs), where underlying shares are in excess of 1% of the total number of shares Sl No. 1 (II)(b) Sl No. Name of the DR Holders Type of outstanding DR No. of shares underlying (ADRs, GDRs, SDRs, etc.) outstanding DRs Shares underlying outstanding DRs as a percentage of total no. of shares i.e., Grand Total (A)+(B)+(C) indicated in Statement at para (I)(a) above) 1 TOTAL -NA-     ");
array_files[60]=new Array(0,4,"http://www.eclerx.com/pdfs/Record_Date_Intimation.pdf","2010-07-14","218K"," Microsoft Word - Record Date Intimation    ","","","! # ( July 14, 2010 1. National Stock Exchange of India Limited Exchange Plaza Bandra Kurla Complex Bandra (E) Mumbai-400051 2. Department of Corporate Services, Bombay Stock Exchange Ltd., Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai-400 023 Dear Sirs, Sub: Stock Code: Intimation regarding record date for ascertaining entitlement for Bonus Equity Shares BSE - 532927 NSE - ECLERX Fax: 022-2659 8237/38, 022-2659 8347/48 % & & ) *) Fax: 022-2272 3121/2037/2041/ 022-2272 2039/3719/1278/2061 The shareholders of the Company via resolution(s) passed by Postal Ballot, result of which was announced on July 14, 2010, inter-alia, approved issue of Bonus Equity Shares in the ratio of 1 Bonus Equity Share of Rs 10/- each for every 2 Equity Shares of Rs. 10/- each held in the Company. This is to inform you that Monday, July 26, 2010 has been fixed as a record date for ascertaining entitlement for Bonus Equity Shares, pursuant to the said resolution(s) passed by the Shareholders of the Company on July 14, 2010. It is requested to take note of the same and bring it to the notice of your constituents. Thanking you,     ");
array_files[61]=new Array(0,4,"http://www.eclerx.com/pdfs/Postal_Ballot_Outcome_SE_Intimation.pdf","2010-07-14","156K","Postal_Ballot_Outcome_SE_Intimation.pdf    ","","","! # ( July 14, 2010 1. National Stock Exchange of India Limited Exchange Plaza Bandra Kurla Complex Bandra (E) Mumbai-400051 2. Department of Corporate Services, Bombay Stock Exchange Ltd., Phiroze Jeejeebhoy Towers, Dalal Street, Mumbai-400 023. Dear Sirs, Fax: 022-2659 8237/38, 022-2659 8347/48 % & & ) *) Fax: 022-2272 3121/2037/2041/ 022-2272 2039/3719/1278/2061 Sub: Stock Code: Declaration of Postal Ballot result BSE - 532927 NSE - ECLERX This is to inform you that, pursuant to Section 192A of the Companies Act, 1956 read with the Companies (Passing of the Resolutions by Postal Ballot) Rule, 2001, approval of members of the Company was sought by means of Postal Ballot vide Notice dated June 7, 2010 for the following business: 1. Increase in Authorised Share Capital from Rupees Thirty Crores to Rupees Fifty Crores and consequent amendments in the Memorandum and Articles of Association of the Company 2. Capitalisation of Free Reserves for Issue of Bonus Equity Shares in the ratio of 1:2 that is 1 bonus equity share for every 2 equity shares held in the Company Contd....2 Page 1 of 2 ! # ( % & & ) *) Based on the Scrutinizers report dated July 13, 2010 the brief details / information of Postal Ballot outcome is as follows: Special Resolution(s) Increase in Authorised Share Capitalisation of Free Capital from Rupees Thirty Reserves for Issue of Crores to Rupees Fifty Crores Bonus Equity Shares in the and consequent amendments ratio of 1:2 that is 1 bonus in the Memorandum and equity share for every 2 Articles of Association of the equity shares held in the Company Company Sr. No. Particulars 1 2 3 4 5 Number of Valid Postal Ballot Forms received Votes in favour of the resolution (No. of shares) Votes against the resolution (No. of shares) Number of Invalid Postal Ballot Forms received No. of Shares pertaining to Invalid Postal Ballot Forms received No. of Postal Ballots in which shareholder opted to remain neutral No. of shares for which shareholders opted to remain neutral % of votes in favour as against total valid votes Result 318 11512760 112 15 318 11511924 110 15 6 7 8 9 2947 10 190 99.997 Carried with requisite majority 2947 17 1028 99.990 Carried with requisite majority It is requested to take note of the same and acknowledge receipt of this intimation. Thanking you, Page 2 of 2     ");
array_files[62]=new Array(0,1,"http://www.eclerx.com/about.html","2010-07-06","17K","eClerx: About Us    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, @eclerx.com, e - clerx, e-clerx comes in which sector, eclerx organisation, eclerx pvt ltd, eclerx reasons for success, e-clerx services limited, e-clerx services ltd, e-clerx services ltd., eclerx-kpo, finance kpo, finance kpos, kpos in pune, kpos in pune, igentica travel solutions, eclerx india pvt ltd, eclerx software pvt. ltd.    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: About Us Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers About Us Directors Management team Recognition Contact Us News Continually Improving the Processes that Drive Businesses Forward eClerx provides Knowledge Process Outsourcing (KPO) and Business Process Outsourcing (BPO) services to global companies from our deployment centers in India. Our teams provide the level of manpower, expertise and technology necessary to continually innovate and improve the processes that drive the world’s most successful companies. As a result our clients have a heightened degree of confidence that their critical processes are operating accurately and cost-efficiently. eClerx teams are known by sales & marketing managers for their mastery of the processes and technologies related to pricing, all facets of online operations including content management, web analytics, and social media, and broader data heavy operations in the supply chain, CRM, channel and catalog / SKU management spaces. eClerxs financial services teams are highly respected for their domain expertise that enable them to improve and operate processes relating to risk management and reconciliation, trade validation, trade support, asset servicing, expense control and more. Unlike other BPO and KPO providers, eClerx excels at rapidly achieving value for its clients and smoothly scaling expert resources as needs fluctuate. History eClerx was founded in 2000 has over 2500 employees currently. At the end of 2007, the company became the first KPO firm listed on the Bombay Stock Exchange. It has four deployment centers in India in Mumbai and Pune and executive and sales offices located in London, New York, Austin, Dublin and Singapore. Industries Global companies that depend on process accuracy and responsiveness for their success depend on eClerx to design, operate and improve key business processes. We have deep domain and process expertise across the high technology industry (hardware, software & services), travel and leisure, media and entertainment, online and bricks & mortar retail, investment banking and hedge funds, and industrial manufacturing and distribution. READ MORE Services Process innovation and operations are our specialty. We apply expertise and technology to over 200 distinct processes that provide the operational foundation of our clients’ success. eClerx helps many of the world’s largest e-tailers and ecommerce companies increase online profits by innovating and operating critical processes cost-efficiently. We are the expert human touch that makes a difference in content management, online analytics, social media, and search. READ MORE Service Categories for e-Commerce Organizations Marketing and Sales Offline Operations & Data Management Services Online Operations Support Competitive Pricing & Catalog Analytics Service Categories for Financial Organizations Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Clients The Company supports critical processes for more than 50 clients, including more than 19 Fortune 500 / FT 500 companies across the high technology industry (hardware, software & services), travel and leisure, media and entertainment, online and bricks & mortar retail, investment banking and hedge funds, and industrial manufacturing and distribution. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[63]=new Array(0,1,"http://www.eclerx.com/Finance_Products.html","2010-07-06","12K","eClerx: Products    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Products Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Products Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[64]=new Array(0,1,"http://www.eclerx.com/Loan_Support_Participation_Servicing.html","2010-07-06","15K","eClerx: Participation Servicing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Participation Servicing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Loan Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Participation Servicing Challenges Unstructured documentation and limited bandwidth to perform end-to-end loan operations Irregular spikes in volume and need to focus on resolving cash breaks within a stipulated timeline due to high P&L impact Maintaining collateral from sub-participants and ensuring communication of updates received from agents Solution Monitoring outstanding queues on sources such as WSO for all loans in client portfolio Processing different types of notices across all Loans / Deals by effective date Booking of Bank share of loan drawdowns, collection of principal & interest payments, ongoing fees, where applicable, information & cash flows between bank & sub-participants Deploying maker-checker workflow & performing sample audits to reduce notice processing errors on Loan IQ / ACBS Investigate & resolve cash flow discrepancies and accordingly amend Loan IQ to reflect errors or reverse payments Creating reports for PDI (Past Due Interest), PDF (Past Due Fees), Past Due Maturity etc to ensure minimum number of WIPs outstanding Maintaining collateral database & updating as per margin requirements Coordinating amendment of Credit Agreements with closers & updating Loan IQ accordingly Benefits Compliance with industry initiatives and targets through focused, tech-enabled work streams Provides scalable capacity at a time when loan activity is trending upwards Customized metrics and reports with clear takeaways for Senior Management Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[65]=new Array(0,1,"http://www.eclerx.com/Loan_Support_Ops_Support.html","2010-07-06","16K","eClerx: Ops Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Ops Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Loan Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management . Ops Support Challenges Unstructured documentation and limited bandwidth to perform end-to-end loan operations Irregular spikes in volume and need to focus on resolving cash breaks within a stipulated timeline due to high P&L impact Effective and regular risk management on borrower’s portfolio through covenant tracking Solution Onsite Consulting Understand and assess the processes and systems deployed to manage various loan functions Benchmark efficiency and organizational alignment vis-à-vis industry trends and best practices Suggest remedial actions, process solutions, and / or enhancements to system infrastructure Loan Servicing Processing different types of notices by effective date and booking of bank share Deploying maker-checker workflow to reduce processing errors on Loan IQ / ACBS Investigate and resolve cash flow discrepancies and update systems Creating reports for Past Due Interest / Fees / Maturity etc to ensure minimum number of WIPs outstanding Origination and Closing Deal setup in Bank systems leveraging the existing system knowledge Managing closing logistics by liaising with teams across locations and time zones Ensuring accurate downstream processing through data capture from documents Covenant Tracking Liaising with borrower’s investor relations / desks for obtaining documents as determined by the credit agreement Searching websites such as 10K wizard, SEC for publicly available documents Benefits Compliance with industry initiatives and targets through focused, tech-enabled work streams Provides scalable capacity at a time when loan activity is trending upwards Customized metrics and reports with clear takeaways for Senior Management Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[66]=new Array(0,1,"http://www.eclerx.com/Loan_Support_Confirmation_Chasing.html","2010-07-06","15K","eClerx: Confirmation Chasing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Confirmation Chasing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Loan Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Confirmation Chasing Challenges Several Loan confirmation documents outstanding / pending execution Qualified resources spend a significant amount of time and effort chasing counterparties to execute confirmations Diverse methods of executing confirmations The electronic method of executing and tracking confirmations via systems such as ClearPar Paper: Drafting and appending signatures to confirm assent to terms specified tracked via email Solution Capturing data from confirmation systems for electronic confirms and status spreadsheets for paper confirms all outstanding trades to be chased Liaising with counterparties on behalf of client to ensure that all confirmations in scope are executed within acceptable timeframes Updating confirmation management systems, where electronic confirmations are applicable Updating tracking spreadsheets for paper confirmations to ensure that the last conversation is on record Escalate all delays and comments from counterparties to client designated teams as per the rule book maintained in conjunction with client stakeholders Benefits Significant amount of experience with confirmation drafting, chasing and resolution with multiple banks IT tools such as workflow tools, mailbox management etc. to optimize process performance All administrative aspects of the process (including document archival) handled by eClerx analysts Client’s resources to concentrate on aspects requiring specific documentation expertise Highly flexible process management to deal with varying volumes Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[67]=new Array(0,1,"http://www.eclerx.com/Loan_Support_Amendment_Processing.html","2010-07-06","15K","eClerx: Amendment Processing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Amendment Processing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Loan Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Amendment Processing Challenges Frequent notifications received via Intralinks notifying client Ops personnel about amendment Significant amount of administrative activity involved with Identifying the nature of the amendment and reviewing client’s records to confirm if client is a stakeholder Drafting and sending out email requests to various clients seeking approval Responding to queries from upstream associates seeking client’s approval Qualified resources from front office and Ops spend a significant amount of time on these activities Solution Monitoring all sources such as Intralinks, emails for amendments notifications sent to client Reviewing amendment notifications received and determining impact on client’s deals Liaising with various clients and associates to seek approval on amendments Collating acceptance / rejection notifications and communicating responses to the desk Communicating Bank’s approval / rejection to associates seeking feedback on amendme Handover results of voting exercise to the desk / closers for further action Benefits Intra-day updates on the amendment voting status and feedback received Dedicated resources to focus on receiving and collating amendment feedback Clients / participants from whom feedback needs to be solicited urgently prioritize Metrics and status updates in standardized templates developed to provide an overview of the amendment and results of the voting exercise Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[68]=new Array(0,1,"http://www.eclerx.com/LD_Trade_Processing.html","2010-07-06","16K","eClerx: Trade Processing    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Trade Processing Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Trade Processing Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Trade Processing Challenge Lack of optimized STP between client and third party systems leading to delayed / faulty trade enrichment Aging of unresolved breaks / fails / exceptions in trades due to lack insightful metrics Solution Trade Allocations / Monitorings Maintain STP logic within Clearvision i.e. exchange / front office short codes for enrichment onto GMI back office codes Monitor trades failing STP from exchanges, third party brokers or other GMI firms using Clearvision 4M module Manage average price allocations Use Clearvision / PRYSM / other MO enrichment tool to manage the exceptions on trade date to update exchange / clearing systems with correct data Match the trades coming from third party brokers on trade date Ensure STP from GMI to web based client access infrastructure of all allocations / trades for STP onto their systems / reporting Trade Date Broker Check Outs Use spreadsheets / web based tie-out functionality to ensure trades received for clearing are in line with executing brokers and vice versa. Covering give-ins and give-outs (voice / electronic) Benefits Quicker resolution of breaks through eClerx chasing and resolution workflow Increased pairing % and number of reconciled trades per Analyst through automated pairing of Broker trades vs. Exchange clearing reports Process improvements through maker – checker workflow for complex, rule intensive processes and trade repository maintained for all trades entered for each client / to each broker Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[69]=new Array(0,1,"http://www.eclerx.com/LD_Static_Data_Update.html","2010-07-06","16K","eClerx: Static Data Update    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Static Data Update Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Static Data Update Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Static Data Update Challenge Verification of existence / legal status of corporate entities and issued securities Inconsistent flow of client information across Bank systems; information mismatch among various systems leading to discrepancies Solution Corporate Actions Independent functionality to track corporate actions like Mergers, Spin-offs, etc Research the action to find out its relevance and prepare a report of the corporate action for updating the system and understanding the impact Update corporate actions into systems like GMI or Rolfe and Nolan System Update Update trade information into systems such as Clearvision, GMI, etc Update and maintain static data on markets, accounts, contracts, etc Create central repository of the securities traded across various exchanges Update the market data fees on daily basis from all the exchanges Manage use of FOW Trade Data / IFM etc. for consolidated feed services Client Account Maintenance Monitor new account set-ups and raising amendment requests on systems such as FO execution systems, MO enrichment system, BO, GMI, etc. Verify, complete & catalogue the documentation procedures Update bank’s customer database with latest client information Benefits Better process control through daily status updates on creations, deletions and updates. Weekly and monthly reporting by region and / or business line Optimal information accuracy through additional wildcard search performed on third party sources like Bankers Almanac and One Source Faster / Accurate data updates aided by data crawler which collects information and makes online updates automatically (parametrically parse news feed) Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[70]=new Array(0,1,"http://www.eclerx.com/LD_Margin_Analysis_Settlement.html","2010-07-06","16K","eClerx: Margin Analysis and Settlement    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Margin Analysis and Settlement Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Margin Analysis and Settlement Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Margin Analysis and Settlement Challenge Lack of formal remediation framework for managing margin discrepancies (margin / top-up requirements) Delay in resolution of derivatives settlements (auto / manual close) issues due to lack of proactive reporting Solution Margin Analysis and Remediations Analyze the top-up margin requirement by currency by inter-company / broker / client each morning and investigate discrepancies (T+1 rec) Liaise with the counterparties regarding the additional margin requirements Manage posting of actual cash / collateral or additional top-up margin into bank accounts / GMI Highlight the discrepancies observed and provide remediation on daily basis Settlement / Exercise / Assign / Delivery / Tender Management Verify all auto-close settlement postings are as per instruction (FIFO, LIFO etc.) Manage manual close-out instructions onto individual client accounts Monitor option expiry report (S+10), futures delivery reports (S+30) at inventory and cash level for forward cash / position requirements. Provide early warning reports to client services / middle office to ensure timely mitigation Manage position rollovers Manage option exercise / assignment & futures delivery / tender processes for non rolled over open positions. Manage physical deliveries of commodities. Benefits Better control by leveraging dynamic escalation rulebook for critical settlement processes (physical deliveries, options exercise / assign / expire, etc.) Expedited Margin Remediation via mailbox management technique used for liaison / follow-up with Counterparties, Clearing Houses, CSDs and Custodians Short ramp-up time for processing margins and settlement; employees trained on core systems (GMI, Rolfe and Nolan, etc.) Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[71]=new Array(0,1,"http://www.eclerx.com/LD_Brokerage_Commission.html","2010-07-06","16K","eClerx: Brokerage and Commission    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Brokerage and Commission Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Brokerage and Commission Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Brokerage and Commission Challenge Aging breaks (broker value vs client value) causing delay in invoice processing Lack of insightful MI for senior management leading to lack of process control Solution Brokerage and Commission Payables Receive invoices from external brokers for the execution fees due Verify against agreement details for each client Reconcile the received invoices vs. the accrued values on GMI / brokerage Investigate with client / broker team in case of any discrepancies Update the database with the revised details post reconciliation Send the payment details to cash team for payment processing Generate metrics for senior management highlighting the payments not processed on value date, reconciliation discrepancies, etc. Brokerage and Commission Receivables Liaise with brokerage team; issue invoices to clients / brokers for execution fees receivable Check the invoices and make adjustments / corrections Make use of aged debtor system for payments management / analysis Chase with clients / brokers for resolving the payment discrepancies Produce drill down metrics on each payment received from brokers / clients Benefits Quicker resolution of breaks through eClerx chasing and resolution workflow Error-free invoice processing resulting from daily parameterized reconciliations of Broker vs. Client value, break resolution before start of invoice processing Additional audit and control layer eClerx in-house workflow tool Improved process monitoring through activity tracker checklist Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[72]=new Array(0,1,"http://www.eclerx.com/LD_Cash_Reconciliations.html","2010-07-06","15K","eClerx: Cash Reconciliations    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Cash Reconciliations Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Cash Reconciliations Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Cash Reconciliations Challenge No robust resolution workflow in place leading to aged open issues that result in overdue positions Lack of workflow tools to manage the invoices received and processed on a daily basis Solution Nostro Reconciliation Reconciliation of depository, custodian, exchange and agent positions to identify and resolve the discrepancies (if any) Highlight the fails Review reconciliation results for issues, resolve or route to relevant desks Pertaining to Cash positions Investigate and resolve exceptions from the automated reconciliation Liaise with desk owners to ensure timely feedback Update the database with the revised details post reconciliation Generate metrics for senior management highlighting the reconciliation discrepancies, etc. Benefits Structured approach to Nostro reconciliation and extensive technology build to facilitate auto-reconciliation of data extracts received from various systems ensures timely resolution of breaks Escalations raised via web based interface accessible via client extranet, feedback verified to ensure closure of discrepancies Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[73]=new Array(0,1,"http://www.eclerx.com/LD_Agreement_Management.html","2010-07-06","16K","eClerx: Agreement Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Agreement Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Agreement Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Agreement Management Challenge Dated templates / no consolidated standard for updating Agreement information resulting in incorrect and fragmented system data Poor accessibility of legacy documents due to inefficient maintenance practices Solution Agreement Capture Manage KYC checks with new accounts – all jurisdictions and KYC for alternative investments products before marketing Create electronic, useable record of each agreement i.e. give-up, clearing, tri-party, specific to exchange etc. Ensure the templates are up-to-date as defined by FOA and FIA Update agreement amendment status on the bank system Agreement Maintenance Manage agreement queue on systems like eGAINs, GPS etc. Update transaction and clearing rates on the specified standard templates. Make use of any specific commission / fee modules i.e. FOW Trade Data / IFM. Liaise with counterparty to ensure all the agreements are approved Maintain counterparty database with information such as contact details, billing schedules, etc. Track trades queue to ensure trade does not move to ‘stale’ file in the system Archive all documents and properly tag legacy documents Benefits Optimal accuracy and completeness of ctpy database through additional checks and audit logs maintained to facilitate reviews of ctpy information Preventive mitigation of possible issues through proactive and insightful metrics (for e.g. queue ageing analysis) for senior mgt. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[74]=new Array(0,1,"http://www.eclerx.com/Finance_Loan_Support.html","2010-07-06","13K","eClerx: Loan Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Loan Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Loan Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Enabling Closer Scrutiny and Management of Loan Portfolios Complex accounting and regulatory guidelines are burdening lenders with lengthy and costly loan processing procedures. eClerx provides a nearly instantaneous outsourced solution. Because of our company’s domain expertise in the financial services industry we can quickly assign five to 50 analysts to improve and operate your loan support processes across par and distressed loans. Ops Support Participation Servicing Confirmation Chasing Amendment Processing Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[75]=new Array(0,1,"http://www.eclerx.com/Finance_Listed_Derivatives.html","2010-07-06","14K","eClerx: Listed Derivatives    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Listed Derivatives Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Listed Derivatives Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Listed Derivatives Trade Processing Margin Analysis and Settlement Cash Reconciliations Static Data Update Agreement Management Brokerage and Commission Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[76]=new Array(0,1,"http://www.eclerx.com/Finance_FX_Operations.html","2010-07-06","15K","eClerx: FX Operations    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: FX Operations Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers FX Operations Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management FX Operations Challenges FX MM, spot and forward trades to be settle within 3-5days of trade date, often booked late by FO and MO High number of manual touch points for over 50% trade processed - continuous tracking and monitoring required throughout the trade life cycle Customized requirements by specific counterparty and currencies, results in high number of exceptions and special handling Solution Deployed workflow tool to track and monitor trade discrepancies, RCA performed on every single issue and action taken Developed detailed process documentation to serve various requests from different counterparty and currency Formed team to handle different sub-processes such as inter-company, inter-bank and corporate trades and cross trained key personnel to reduce risk of attrition and better synergies Provided detailed performance of the process through regular metrics and, alerts for currency / funding cut-offs, facilitating client’s decision making process Developed checklists for analysts and team leaders to ensure all the critical steps are covered and audited as per the specified timeline Benefits 11 training collaterals, Special handling log for each checklist and rule document for confirmation process created. Tests created for all training – continuous updates based on new issues and learning MI generation for general health check generated through the tool – this was not possible before the process was migrated to eClerx Helped clients use their existing bandwidth (FTEs) to migrate all legacy + new trades to a new system Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[77]=new Array(0,1,"http://www.eclerx.com/Finance_commodities.html","2010-07-06","15K","eClerx: Commodities    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Commodities Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Commodities Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Commodities Challenges Rejected or unmatched trades creating a bottleneck between trading and sales Un reconciled data between desks resulting in unmatched inter–entity and inter-desk positions Unverified data and missing parameters leading to erroneous trade processing across commodities Solution Data transcription and standardization from various sources including blotters, paper documents, broker confirms and Blmg messages Support provided across different commodities such as Coal, Dry Freight, Emissions, Power, etc Monitoring of rejected / unprocessed / unmatched trades; acting as interface between trading and sales to match trades Internal system reconciliation between various desks to tie out inter-entity and inter-desk positions Verification of affirmation data and enriching missing economic parameters, trades sent for affirmation to counterparties post audit Benefits Improved turnaround time of trade rejects, thereby ensuring timely settlement of trades Helped broker dealer clients increase their FED rankings and achieved ~93% affirmation rate with mailbox management techniques and other IT enhancements across product types Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[78]=new Array(0,1,"http://www.eclerx.com/Finance_Cash_Securities.html","2010-07-06","16K","eClerx: Cash Securities    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Cash Securities Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Cash Securities Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Cash Securities Listed Derivatives OTC Derivatives Loan Support Commodities FX Operations Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Cash Securities Challenges Potential lack of available technology build for managing trade information flowing through various systems Trade executed over relay chats or phone by traders / sales team with no proper flow of information to other departments Management information to identify root cause of penalties charged by regulators may be unclear or lacking Solution Perform trade capture / enrichment across product types using data capture forms and OCR technology Two-way / three-way reconciliation amongst blotter, recap and ticketing systems to ensure consistent and accurate information Monitor rejected / unprocessed / unmatched trades on a real time basis and liaise with several desks to facilitate resolution Investigate and provide recommendations to appropriate teams for resolution Publish daily / weekly / monthly metrics along with detailed analysis on breaks Provide management and compliance reporting support through a suite of reports such as TRACE, TMPG, Fails reports etc. Develop extranet to manage resolution and outstanding risk management workflow to monitor the progress Prioritizing cash fails across all desks based on notional and ageing, and mapping miscellaneous fails to salespeople Benefits High accuracy of data transcription into client systems ensured by implementing checks and balances Wide experience of providing support for systems enhancement – work closely with the bank’s technology team to develop and deploy suggested improvements Digitized and catalogued trade recaps enhancing data quality and audit trail Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[79]=new Array(0,1,"http://www.eclerx.com/Reconciliation_Internal_System_Third_Party_System_Reconciliation.html","2010-07-03","17K","eClerx: Internal System vs Third Party System Reconciliation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Internal System vs Third Party System Reconciliation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Reconciliation Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Internal System vs Third Party System Reconciliation Challenges Trade status / amendments in third party system are not captured in the client internal system or vice versa Trade mismatches encountered due to STP mechanism between internal system and third party External adjustments done by broker are not recorded in the internal system creating difference in trade exposures and MTM values High rate of rejections observed due to non-compliance of the format required for third party systems No escalation and resolution mechanism in case discrepancy observed in either of the systems No robust workflow in place leading to aged open issues that result in overdue positions facing the brokers Solution Reconciliation of all records modified in either Client systems or the Third-party system Identifying manual adjustments made in internal systems but not updated in third party systems Reporting on breaks generated and maintaining a watch list of all trades requiring amendments till resolution Root cause analysis of breaks to identify and focus on key issues Reports integrated with third party systems reports to facilitate faster resolution and to speed up confirmation Domain Expertise Client systems vs. DTCC Client systems vs. Swapswire Broker invoice reconciliation Broker recap reconciliation Benefits Web-based dashboard for facilitating escalation and resolution for discrepancies identified in the systems Trades booked / uploaded correctly upfront which has a positive impact downstream (confirmations, cash-flows etc.) Provides a comprehensive summary of Cumulative escalations In-house built tool for effective conversion of multiple formats to system compatible format Diligent selection of data to be reconciled avoiding mismatches arising because of settlement delays Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[80]=new Array(0,1,"http://www.eclerx.com/Reconciliation_Client_Internal_System_Reconciliation.html","2010-07-03","16K","eClerx: Client Internal System Reconciliation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Client Internal System Reconciliation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Reconciliation Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Client Internal System Reconciliation Challenges Compliance and operational risk present if trade details are not consistently reflected across different versions of systems used in different locations Mismatch in data between systems due to STP issues and incorrect system mappings resulting in incorrect MTM and P&L Large number of trade events modified each day across different client systems Data present in front office systems may not be present in other back office systems Internal systems not 100% aligned with each other Solution eClerx developed reconciliation engine to match trades, with embedded data translation rules and a detailed rule-book to suppress “false positives” Ensuring identified key fields in client’s contracts are accurately reflected in their database Entering all relevant fields into a customized database using a dual keystroke approach Breaks highlighted by engine are investigated by eClerx team using detailed procedure manual maintained jointly with client stakeholders Domain Expertise Front office vs. Back office systems Front office vs. Middle office systems Risk systems vs. Ticketing systems Other intra-company reconciliation Benefits Identifies errors in the STP data transfer mechanisms between systems Metrics on responses to escalations for audit purposes Real time automated transformation performed by reconciliation engine Process monitoring pack – highlighting process health-check & Root-Cause-Analysis metrics “eClerx recommended actions” provided for applicable escalations Controls increased as entire population covered each day Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[81]=new Array(0,1,"http://www.eclerx.com/Reconciliation_Document_System_Reconciliation.html","2010-07-03","15K","eClerx: Document to System Reconciliation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Document to System Reconciliation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Reconciliation Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Document to System Reconciliation Challenges Volatile markets create counterparty risk and uncertainty Capturing of trade data is essential to monitor counterparty risk Lack of structure amongst market participants for trades being reviewed, updated in a system, available for reporting, distributed to other relevant groups Solution Creating an electronic, useable record of each agreement Entering all relevant fields into a customized database using a dual keystroke approach Conducting an independent audit of all database entries Ensuring identified key fields in client’s agreements are accurately reflected in their database Periodic risk audits conducted to check document language and compare with ISDA defaults Key document parameters simultaneously reconciled vs. the trade ticketing system as well as the MO Risk system to ensure three-way matching Escalating any discrepancies between documentation and system to client Developing reports and metrics to assist client Benefits Dual-key data capture coupled with audit steps embedded within the workflow solution to ensure accuracy levels upto 99.85% Dashboard displaying count of agreements received / reconciled / pending – ensures agreements do not escape reconciliation Workflow tool customized to streamline processing and resolution functions Daily, weekly & monthly metrics to show trending & RCA to fix systemic issues Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[82]=new Array(0,1,"http://www.eclerx.com/MR_Metrics_Reporting.html","2010-07-03","15K","eClerx: Metrics and Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Metrics and Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Metrics / Reporting Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Metrics and Reporting Challenges Multiple systems used by various desks (FO, MO, BO) across the organization, creating multiple formats of data storage Lack of technology for generating real time metrics showing trends of Resource Utilization, Volumes Processed, etc. across various locations aiding management decisions High quantity of non-validated data making it difficult to generate metrics Solution Data Validation Transforming the raw data from various systems into a standardized format using in house transformation tools Performing reconciliation on transformed data to validate the accuracy of the information Reporting Generating metrics using validated data to show trending, breaks, movement of key economic and non-economic parameters Reporting metrics through customizable web based dashboards highlighting point of contact for resolution Deploying dashboards in the client environment to facilitate real time status updates aiding decision making Benefits Extensive experience of creating custom metrics and reporting dashboards with various formats of data In house technology team to deploy tailor made solutions in client environment Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[83]=new Array(0,1,"http://www.eclerx.com/MR_Management_Compliance_Reporting.html","2010-07-03","15K","eClerx: Management and Compliance Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Management and Compliance Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Metrics / Reporting Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Management and Compliance Reporting Challenges Stringent regulatory requirements possibly leading to high penalties and low compliance rankings Management information to identify root cause of penalties charged by regulators may be unclear or lacking Management information to identify and monitor various operational risks and correct issues at initial stages Solution Providing TRACE reporting and TMPG reporting support to 2 of FED 14 Banks for hundreds of counterparties Identifying trades breaching the regulatory threshold limit and liaising with salesperson / trader for the reasons Generating metrics highlighting top salesperson / trader and reasons for late trade booking Reconciling all fail penalties from various counterparties to parent entity Netting penalty cash flows with counterparties as per inputs provided by settlements team Prioritizing cash fails across all desks based on notional and ageing, and mapping miscellaneous fails to salespeople Identifying all unallocated cash trades and highlighting trades unallocated on or post settlement date Benefits Weekly reports to facilitate early root cause analysis Netting of penalty cash flows to be paid and received from counterparty reducing required transactions Deep understanding of FINRA and TMPG regulatory requirements to support both buy-side and sell-side activities Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[84]=new Array(0,1,"http://www.eclerx.com/Finance_Product_Control.html","2010-07-03","15K","eClerx: Product Control    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Product Control Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Product Control Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Product Control Challenges Incomplete or inaccurate capture of trade data used for various calculations by accounting and P&L systems Lack of resources with understanding of appropriate booking / valuation methodology for complex and structured transactions Disparate sources and lack of standardization of market data required to produce P&L, position statements Incorrectly accounted transactions of all trading Profit and Loss (P&L), positions and related corporate data Solution Automated / semi-automated capture of trade data from multiple sources into FO / MO systems Proactive crawling and monitoring of market data sources to gather accurate pricing information Reconcile daily traders estimates, review, amend adjustments and carry out completeness control checks as appropriate Investigate the P&L impact of amendments across products and asset classes Build complex pricing models / tools to calculate Daily P&L (based on EOD prices, for instruments traded) in accordance with regional / international GAAP Categorize and document risk adjustments, working in conjunction with risk managers Develop rules to auto-correct the risk adjustments through systems Produce MI and reports based on client / regulatory requirements on pre-designated frequency (Weekly / Monthly / Quarterly) Provide cluster and regional level allocation reporting detail to the respective front office desks Benefits Data capture accuracy using in house custom built trade and master data capture tools Ensure correctness of transaction by thorough understanding of GAAP and other regulatory requirements Customized reporting methodologies – daily newspaper to executive web based dashboards as well as monthly and quarterly business reviews Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[85]=new Array(0,1,"http://www.eclerx.com/Finance_Corporate_Finance.html","2010-07-03","14K","eClerx: Corporate Finance    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Corporate Finance Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Corporate Finance Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Corporate Finance Challenges Increase in volume of reporting and insufficient resource bandwidth to work on critical activities Voluminous data to be processed to create reports; processing capacity acts as bottleneck to generate reports efficiently Disconnect between various departments creating reports and hence lack of coordination Solution Review and prepare P&L highlighting specific or unusual trending and monthly aging reports Provide daily P&L extracts by expense line, region, and division to global controllers there by enhancing their processing capacity Manage and Build Expense Data Warehouse/Data mart using Business Objects enabling coordination between different departments Balance Sheet reporting and metrics for Global Accounts Enforce compliance of reconciliation standards Legal Expenses- Accrual for Billed and Unbilled time for all global regions Benefits Dedicated offshore process team rolling out reports and other analytical activities Developed customized dashboards for individual departments, enables quick turnaround on data processing and better analysis Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[86]=new Array(0,1,"http://www.eclerx.com/Basel_II_Support_Portfolio_Reconciliation.html","2010-07-03","14K","eClerx: Portfolio Reconciliation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Portfolio Reconciliation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Basel II Support Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Portfolio Reconciliation Challenges Manual portfolio recon difficult due to increasing trade volumes & diversity of portfolios No structured approach to chase counterparties and internal stakeholders to resolve discrepancies High MTM differences between parties Growing regulatory requirements to validate portfolios Solution In house developed reconciliation engine to identify breaks as per rules defined by client Additional audit check to ensure correctness of the pairing generated by tool & resolving the issues using ISDA / market standards Contacting client Middle Office, Legal, Sales, Resolution teams at various levels for updating systems Resolving system mismatches (upload & other errors) for unmatched trades Chasing counterparties for breaks marked and identified as erroneous Experience operating various industry systems such as Trioptima and MarkIt Benefits Dashboard displaying number of trades resolved / open – updating client on regular basis Liaising between client’s teams and CPs facilitating resolution Scenario analysis on multiple key fields to maximize the number of matched trades Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[87]=new Array(0,1,"http://www.eclerx.com/Basel_II_Support_Corporate_Actions_Monitoring.html","2010-07-03","14K","eClerx: Corporate Actions Monitoring    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Corporate Actions Monitoring Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Basel II Support Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Corporate Actions Monitoring Challenges Growing complexity of collateral securities posted by counterparties High uncertainty regarding credit rating of the collateral securities and counterparties Lack of technological tools to monitor changes in the credit ratings for effective collateral management Solution Monitoring credit ratings of collateral security and counterparty on data sources like S&P, Moody’s, Fitch, Reuters, Bloomberg, etc. Developed in house tools like crawlers to search through databases like Factiva, Reuters, etc. Managing database of historical movement in collateral requirement and correlating it to the movement in credit ratings Analyzing the potential affect of credit rating changes on collateral requirement based on historical data Recalculating the collateral requirement based on the credit ratings changes Raising flags on credit rating changes with potential affect on collateral security beyond threshold Benefits Weekly / Monthly / Quarterly metrics highlighting the top collateral securities and counterparties with movement in credit ratings Highlighting the collateral securities with high uncertainty enabling clients to define better haircuts Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[88]=new Array(0,1,"http://www.eclerx.com/Basel_II_Support_Collateral_Management.html","2010-07-03","14K","eClerx: Collateral management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Collateral management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Basel II Support Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Collateral Management Challenges Performing periodic mark-to-market valuation of secured obligations to adjust posted collateral to reflect changes in value Increasing number of collateral disputes Lack of root cause analysis to highlight the basis for regularly arising disputes Solution Identify and evaluate paired trades as per their MTMs and identify collateral requirements Calculate the amount of collateral required to be posted Escalate to client the trades with MTM difference greater than the threshold limit set Netting collateral requirement from various counterparties to parent entity Communicate Margin calls to Counterparty Track movement of undisputed collaterals and aid in dispute resolution Identify trades that were part of the initial margin requirement but are not linked to the CSA / MA Benefits Rule-based collateral calculations generated automatically based on recorded CSA / MA clauses Prescriptive results and suggestions help in dispute resolution provided by eClerx Regular reporting to client stakeholders with metrics and enabling root cause analysis Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[89]=new Array(0,1,"http://www.eclerx.com/Supply_Chain_Data_Management_Analytics.html","2010-07-03","25K","eClerx: Supply Chain Data Management and Analytics    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Supply Chain Data Management and Analytics Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Supply Chain Data Management & Analytics Sales & Marketing Support Offline Operations and Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Delivering Robust Data Integration and Analytics Throughout the Supply Chain Global manufacturing and distribution firms rely on innumerable partners and linkages throughout the supply chain globally – to accurately and cost effectively meet market demand, timely insight into the supply chain issues and bottlenecks before they become a problem are key to operational success. eClerx’s deep data management domain, disciplined execution and understanding of BOM processes and interactions ensures our clients receive timely and cost effective management of their supply chain. We bring value throughout the supply chain: Services Benefits Data Capture and Error Processing Data Capture Daily data feed from global partners Indirect partners report data in weekly or fortnightly frequency using eClerx’s web interfaces Error Processing Intervention queue management Follow-up with partners for resolving inconsistencies and exceptions Complete, comprehensive and timely channel data ensures problems / leakage are promptly identified and rectified Data consolidation – unified business view 99.9% accuracy rate of capture Filterable / searchable reference database Constant process improvement, delivering increasing savings over time Channel Hierarchy Reference Data Management Data consolidation from multiple sources for one client view Client / channel hierarchy maintenance and updating Augmented via research through 3rd party sources Multi functional coordination: Client sales teams Client partners Custom workflow to ensure: Rigorous process Optimal accuracy Greater usability: Augment existing data through research Greater confidence in data: Data reviewed, maintained and updated on regular basis Data sourced from trusted sources Process driven execution leads to: Greater quality of output Greater confidence in channels Continuous improvement / efficiency & cost gains Reconciliation and Cleansing Standardization & reconciliation of data fields sourced from different systems De-duplication & data audits for completeness & accuracy Automated text matching process (proprietary logic) Manual validation Accurate and standardize data Better inventory control and shorter lead time Complete view of customer, supplier & partner relationship Complete & accurate product information to boost sales Accurate pricing and bill of material Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[90]=new Array(0,1,"http://www.eclerx.com/SEO_SEM_Analytics.html","2010-07-03","19K","eClerx: SEO / SEM Analytics    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, fast, endecca    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: SEO / SEM Analytics Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers SEO / SEM Analytics Sales and Marketing Support Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Providing the Insight to Drive Effective Search Campaigns Effective SEO and SEM campaigns require constant vigilance and iterations – analysis, interpretation, management and implementation. Then you start over again to evaluate effectiveness and respond to changing market dynamics and search engine algorithms. eClerx provides paid search (SEM) analytics and operational support to help clients maximize search campaign ROIs: Keyword classification and generation Paid search performance measurement – top keywords by conversion contribution and / or engagement (including long-tail analysis) PPC account management Campaign management Ad copy creation Destination URL determination Competitor analysis eClerx integrates multiple data sources to transform natural search (SEO) data into actionable information: SEO performance - classified by: landing page engagement vis-à-vis paid search or direct arrivals contribution of SEO visitors to site KPIs Analysis vs. paid search performance – keyword cannibalization Measurement of engagement on top entry pages and analysis of significant changes in entry page visits Similar to our internal search services, eClerx also analyzes our clients’ product listings on third-party / authorized retailer websites as part of our Channel Management services. This analysis helps drive higher rankings, page views and ultimately conversions with partners and through the channel. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[91]=new Array(0,1,"http://www.eclerx.com/Social_Media_Support.html","2010-07-03","20K","eClerx: Social Media Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Social Media Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Social Media Support Sales and Marketing Support Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Enabling Deep Insights & Rapid Response to Your Customers The proliferation of social media channels, both controlled by you and externally, provide almost unlimited (and often invisible) mediums for your customers to express their opinions on your products, your service, your brand and anything else that could impact your competitiveness. Keeping track of and being highly responsive to the “Voice of the Customer” can be an integral means of heading off potentially damaging negative opinion, a key opportunity to turn poor customer experience into a positive one with rapid responses and quick resolution of budding issues and an excellent opportunity to engage with your champions. Our Social Media Support services are a continuum however can be considered in three main stages: Utilizing market leading platforms and proprietary in-house tools, eClerx’s teams facilitate our clients’ Social Media tracking and moderation strategies. Some of the benefits include: Reduce response times Catch potential negative commentary before it becomes damaging With high responsiveness – turn negatives into positives Empower customers Drive viral growth Improved site / product development Improved marketing offers Manage large volume of customer feedback Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[92]=new Array(0,1,"http://www.eclerx.com/Offline_Operations_Data_Management_Services.html","2010-07-03","18K","eClerx: Offline Operations and Data Management Services    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, data management & data analytic services in india    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Offline Operations and Data Management Services Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Offline Operations and Data Management Services Sales & Marketing Support Offline Operations and Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Quality Data In + Efficient, Structured Process Management = Quality Data & Insight Out How well you manage your business and how favorably your customers view your business depends on the quality and availability of data – customer data, product data, pricing data, market data, competitive data, sales force data, channel data and catalog data – and the insights you can extract from it. This is why the sales and marketing managers of so many global companies rely on eClerx for outsourced data management services and execution of their key offline operational processes. Our industry and process expertise combined with mastery of advanced data tools provide extremely accurate data for a wide range of processes across sales and marketing divisions and beyond. By continually improving processes for data consolidation, de-duping, attrition, data entry, normalization, aggregation, etc. eClerx has earned a reputation for high quality and cost-efficiency. eClerx offers the following Offline Operations and Data Management Services: Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[93]=new Array(0,1,"http://www.eclerx.com/Data_Lifecycle_Management.html","2010-07-03","26K","eClerx: Data Lifecycle Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, data management & data analytic services in india, data cleaning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Data Lifecycle Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Data Lifecycle Management Sales & Marketing Support Offline Operations and Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Coordinating Complex Multi-Channel Data Sources into One View Use and Deriving Highly Actionable Insights Corporations, regardless of industry, are inundated with masses of data, both internal and external. Challenge 1: getting it organized into some usable format. Challenge 2: Using that data for greater insight and business impact. eClerx’s deep data expertise cost effectively drives and delivers data solutions and insights throughout the data lifecycle: Services Benefits Data Extraction and Transformation Multi source / channel data extraction: legacy systems / custom-built / standard applications Data cleansing for free text fields, statistical imputation of missing values, data de-duplication Data transformation for advanced analysis Modeling dataset preparation for advanced reporting and analytics manipulation Expertise in leading ETL (Extraction, Transformation & Loading) tools - MSSQL Server 2005 – SSIS, BO Data Integrator Timely availability of data for analysis & insights Deeper decision-making and insight based on facts instead of intuition Liberation of technology & operations team from data sorting and sifting Clean data is particularly important for CRM initiatives Higher response rates from customers Lower costs of campaign / focused & efficient use of marketing budgets Significantly reduced spamming effect on customer Data Integration Customer one-view creation Data mart creation for specific views around products, services, business unit etc Technologies used – dot net 3.5, VS 2008, MSSQL 2005, VB, COM / DCOM / COM+, XML / XSLT Concepts implemented – WCF, Web / Windows services, Smartclient deployment, console application 360-degree view of customer and its profitability enables deeper insights and better focus of marketing budgets KPI design, tracking , reporting and analysis becomes faster with purpose specific marts More informed decision making at org level instead of unit level Data Reporting Business data reporting & analysis Recurring & ad hoc business reports Expertise on MSSQL Server 2005 for online reporting BO XI (Desktop intelligence & Web intelligence ) based reporting Crystal Reports Multi-dimensional reporting using data cubes Accurate & timely reports essential to make decision Interactive senior management dashboards for quick performance overview Drill-down for product heads, business heads to identify problem areas Superior quality of reports with meaningful charts & graphs Ad hoc business analysis support to help decision-makers with analysis of their requirements Data Mining & Predictive Analytics Portfolio segmentation Value based, need based, product based Clustering decision trees Predictive modeling using SPSS / SAS Response models Churn models Fraud models Campaign management Deeper portfolio insight and management via segmentation Quicker identification of higher value add strategies Lower cost of reaching / managing customers with dynamic advanced predictive models End-to-end campaign support from design to execution to reporting & analysis Develop and maintain repository of campaign details and performance for future reference and enhancement Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[94]=new Array(0,1,"http://www.eclerx.com/Data_Integration_Reporting.html","2010-07-03","18K","eClerx: Data Integration and Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Data Integration and Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Data Integration and Reporting Sales and Marketing Support Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Integrating Disparate Data Sources into a Unified View for Deeper Insights Insight from a single source of data can be valuable. Integrating multiple in-house, third party and competitive data into a unified data view can significantly drive game changing decisions. eClerxs teams and technologies can support and integrate any data source format into centralized data marts and databases, including: XML SQL Flat files MS Access MS Excel CSV eClerx then builds integrated reporting dashboards and user interfaces with our web mining and matching technologies and centralized data marts that provide user friendly analytics and reporting to diverse end user groups including procurement, merchandizing, sales, management. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[95]=new Array(0,1,"http://www.eclerx.com/Customer_Experience_Management.html","2010-07-03","19K","eClerx: Customer Experience Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, Iperception, opinion labs, opinonlabs, foresee, fore see, iperceptions, i perceptions    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Customer Experience Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Customer Experience Management Sales and Marketing Support Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Improving the Customer Experience → Increased Marketing ROI, Conversion Rates and Loyalty One of the biggest challenges in the highly competitive online world is getting potential customers to your site. Once they’ve made it, you want to give them an optimal experience, maximizing the chances that they achieve their goals and, by extension, lead to greater conversions, customer loyalty and engagement and increased ROI on your marketing spend. eClerx combines exceptional analytical and auditing skills with extensive online experience and detailed, rigorous processes to produce concise, actionable reports ranging from return on marketing campaigns to buy flow pathing to customer feedback trending. Our analyses enable you to zero in on and optimize how customers are getting to your site, what theyre doing there, why they leave and what they think. Summary of our Customer Experience Management capabilities: Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[96]=new Array(0,1,"http://www.eclerx.com/Custom_Analytics_Modeling.html","2010-07-03","18K","eClerx: Custom Analytics and Modeling    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Custom Analytics and Modeling Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Custom Analytics and Modeling Sales and Marketing Support Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Delivering Actionable Insights from Integrated Competitive Pricing & Catalog Data The range of analysis and insight deliverable from the integrated competitive pricing and catalog data eClerx collects is almost down to the imagination of our clients’ end users. However some of the most common analysis eClerx delivers includes: Price Recommendation Modeling: Automated price recommendations based on competitive market scenarios and bespoke business rules Price Move Impact Analysis: Time series assisted insights into the revenue and margin impact of price moves enabling greater confidence in scenario planning Catalog Composition Analysis: Track and highlight competitive catalog composition, strengths, overlaps, gaps vs. in-house assortment to better identify and target battlefields and green fields Catalog Composition Change Alerts: Automated alerts on additions / changes / EOLs in competitor catalogs facilitating rapid responses and over time insights to competitor catalog management strategies and timings Price / Promotion Exception Alerts: Near real time alerts highlighting price / promotion moves of competitors facilitating rapid response and over time insights into competitors’ pricing and promotional strategies Procurement Analysis: Assess unfavorable procurement relationships by comparing SKU cost to minimum available market prices to support your procurement and purchasing divisions for more effective price and quantity negotiations Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[97]=new Array(0,1,"http://www.eclerx.com/CRM_Platform_Support.html","2010-07-03","17K","eClerx: CRM Platform Support and Lead Generation / Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, demand gen, lead gen    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: CRM Platform Support and Lead Generation / Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers CRM Platform Support & Lead Generation / Management Sales & Marketing Support Offline Operations and Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Providing Comprehensive Research, Process Management and Reporting Throughout the CRM Lifecycle Globally distributed sales forces with complex product offerings and diverse client bases in highly competitive markets require highly responsive and robust CRM processes and systems. eClerx brings extensive experience, cost effective bandwidth and disciplined processes to significantly enhance the effectiveness of our clients’ CRM investments and of course their sales forces. We bring value throughout the CRM lifecycle: Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[98]=new Array(0,1,"http://www.eclerx.com/Content_Catalog_Management.html","2010-07-03","19K","eClerx: Content and Catalog Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, intranet maintenance, MOSS, content audit, web site audit, sItecore, percussion, vignette    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Content and Catalog Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Content & Catalog Management Sales and Marketing Support Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Providing the Process, Heavy Lifting and Quality Assurance for an Optimal Online Experience The complexity and consistently manual nature of effecting high quality content management execution necessitates a highly process driven, well staffed, experienced approach. eClerxs extensive experience working with some of the largest online retailers and content providers across content management systems means our clients benefit from years of experience and millions of discreet content items created, published, QA’d and decommissioned. eClerxs Content Management Services comprise four main categories: Content Production Create and update content pages across CMS platforms Manage product content through entire lifecycle Support research & Test-n-Target activities ISO 27001 certified for information security Implement SEO initiatives for natural search results optimization Promotional Merchandizing Create / maintain promo SKUs and online promotions Create / maintain Advertising Partner landing pages Create e-mail campaigns and ROI tracking Imagery Management Create and update Imagery and Flash files from source content Resize imagery files for various imagery placements Support research & Test-n-Target activities Digital Asset Management for optimal use and re-use of imagery Quality Audits eClerx employs our “4C’s” approach to online content quality: Correctness of online content, SKUs and promotions Completeness of content Consistency of content and messaging across client sections and websites Compliance against VID guidelines, partner funding obligations, statutory requirements etc. To complement our 4C’s, we bring comprehensive measurement and analysis of our clients’ online quality via regular reports and dashboards to facilitate prompt root cause analysis and remedies. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[99]=new Array(0,1,"http://www.eclerx.com/Channel_Performance_Reporting.html","2010-07-03","25K","eClerx: Channel Performance Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, catalogue analytics eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Channel Performance Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Channel Performance Reporting Sales & Marketing Support Offline Operations and Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Providing the Resources & Insight to Maximize Channel Performance Global sales operations are increasingly relying on channel partners to enhance their reach and revenues. With this comes the added complexity and effort of effectively engaging and monitoring the channel. eClerx provides the knowledge and expertise to effectively manage and maintain partner portals, ensuring higher engagement of middle and lower tiers of partners. Additionally, robust partner scorecarding and monitoring provides timely insights into performance throughout the channel – by partner, region, product etc. – to facilitate prompt corrective action and incentives, leading to a more engaged channel across tiers and ultimately driving higher revenues. We bring value to all facets of Channel Performance: Services Benefits Data Capture and Error Processing Data Capture Daily data feed from global partners Creation of web interfaces for regular data reporting by channel partners Error Processing Intervention queue management Follow-up with partners for resolving inconsistencies and exceptions Complete, comprehensive and timely channel data ensures problems / leakage are promptly identified and rectified Data consolidation – unified business view 99.9% accuracy rate of capture Filterable / searchable reference database Constant process improvement, delivering increasing savings over time Analytics Partner Compliance and Analytics Reconcile POS / inventory – visibility and shrinkage analysis Partner scorecard – data availability, completeness and accuracy etc. Partner incentive programs compliance Trade restrictions and restricted party transaction alerts End Customer Analytics Capacity & Production forecasting Demand analysis / Sales forecasting Segment / regional / category performance and returns dashboard Greater insights – metric driven dashboards providing actionable takeaways Identify systematic issues with systems / documentation process Partner score carding: Optimum performance management Operative planning support by capacity & production volume forecasting Demand analytics / Sales forecasting: Optimum pricing and inventory management leading to increased profitability Partner Portals An engaging and well managed partner portal can be a highly effective channel and revenue enhancement tool. eClerx can facilitate all aspects of partner portal management and optimization: Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[100]=new Array(0,1,"http://www.eclerx.com/Catalog_SKU_Data_Management_Reporting.html","2010-07-03","25K","eClerx: Catalog and SKU Data Management & Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, catalogue analytics eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Catalog and SKU Data Management & Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Catalog & SKU Data Management & Reporting Sales & Marketing Support Offline Operations and Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Effective Management of the SKU Lifecycle Large manufacturing, distribution and retailing firms must contend with high volume and high velocity catalogs – effective management of SKU data – from procurement through end-of-life – can provide an operating edge versus the competition via deep insight into your catalog and effective management and of popular and long tail products. eClerx brings value to all facets of SKU management: Services Benefits Data Capture and Error Processing Integration of data feeds from global partners at different frequencies and in different formats Requests capture, consolidation and routing to appropriate internal / external teams Follow-up with partners / internal departments for resolving inconsistencies and exceptions Complete and in-time data ensures problems / leakage are promptly identified and rectified Centralized team – ensures streamlined operations and data consolidation 99.9% accuracy rate of capture Constant process improvement, delivering increasing savings over time SKU Lifecycle Data Management New product launch Track new product requests Project manage collection, creation and input of relevant data points & information from all concerned parties including distributors, vendors, pricing, marketing, engineering teams Correct SKU categorization and maintenance End-of-Life(EOL) process support Identify EOL SKUs Effect EOL Robust process to ensure no breaks in live products Shortened product launch cycle with efficient and timely management of data inputs and information from multiple stakeholders & systems Correct SKU pricing ensuring no revenue leakage from misclassification Greatly reduced risk of incorrect orders – improved customer satisfaction by having 99% accurate EOL process Reconciliation and Cleansing Standardization & reconciliation of SKU data sourced from different systems De-duplication & data audits for completeness & accuracy Automated text matching process using proprietary logic & technologies Manual validation Accurate and standardized SKU data Better inventory control and shorter lead time Complete & accurate SKU information to drive sales Accurate pricing and bill of material Analytics and Reporting SKU management dashboard for tracking SKU performance Market level profit valuation and aggregation at various geographic levels Early warning set up to reduce or manage SKU inventory Slow-moving / inactive SKUs report Disposal / EOL process adherence reports Become fact based and metrics driven Identify profitable SKUs in more timely scientific manner and promote them for higher growth Fewer higher volume SKUs enhance forecasting and inventory management thus returns Prune less productive SKUs to reduce cost of carry & create capacity for growth Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[101]=new Array(0,1,"http://www.eclerx.com/Catalog_Matching_Tracking.html","2010-07-03","17K","eClerx: Catalog Matching and Tracking    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, cross referencing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Catalog Matching and Tracking Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Catalog Matching and Tracking Sales and Marketing Support Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Identifying and facilitating your competitive battlegrounds Effective and comprehensive catalog matching is the foundation of effective competitive price tracking. It also provides previously hidden insights into where the gaps and the battlegrounds are in the competitive product offering landscape. eClerx uses proprietary algorithms employing advanced text and parametric matching techniques to classify matches into exact, probably and unmatched buckets. A combination of our team’s industry expertise and iterations with our Client product teams further refine the matched catalog database, additionally identifying substitute matches and making value adjustments for only partially matched products. The master matched catalog database becomes a live database being continuously updated with every data capture, new product addition and end-of-life of yours and your competitors’ catalogs. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[102]=new Array(0,1,"http://www.eclerx.com/Competitive_Pricing_Catalog_Analytics_overview.html","2010-07-03","19K","eClerx: Competitive Pricing and Catalog Analytics    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, pricing intelligence, competitive intelligence price positioning, competitive pricing intelligence, rate shop, pricing portal, gray market    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Competitive Pricing and Catalog Analytics Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Competitive Pricing & Catalog Analytics Sales and Marketing Support Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Staying One Step Ahead of the Competition The ability to efficiently capture, understand and ultimately preempt competitor price and catalog composition moves across thousands of SKUs can greatly enhance a company’s ability to capture margin and market share. eClerx currently tracks more than 1500 websites daily, capturing millions of data points and product data for pricing, catalog and gray market analysis for our global clients. While we are continually collecting competitive pricing and catalog data, our value extends up the competitive analytics value chain with sophisticated analysis and recommendations on pricing and catalog composition with the focus on optimizing your margin. Our teams leverage sophisticated proprietary data capture tools and automation to work as an efficient extension of your pricing, marketing, catalog management and strategy organizations. eClerx has been a sponsor of the Professional Pricing Society (known as the PPS) (http://pricingsociety.com) and regular exhibitor at their bi-annual conferences since 2005. UPDATE: eClerx to exhibit at the 21st PPS Spring Pricing Conference in Chicago. More details here. Conference webpage here. The specific pricing-related services we offer include: Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[103]=new Array(0,1,"http://www.eclerx.com/Competitor_Price_Tracking.html","2010-07-03","22K","eClerx: Competitor Price Tracking    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, competitive pricing intelligence, competitive intelligence price positioning, crawling    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Competitor Price Tracking Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Competitor Price Tracking Sales and Marketing Support Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Staying One Step Ahead of the Competition. The Right Price at the Right Time eClerx creates comprehensive automated competitive price data capture programs for our clients across industries globally that facilitate deeper competitive insights and actions. eClerx has continuously developed and evolved its proprietary web mining platform and tools over the last seven years and currently mines over 1500 commercial websites globally on a daily basis. The range of eClerx’s competitive price tracking activities include: Application Benefits Ongoing / scheduled search, capture and collation of competitor prices for: Defined product groups / offerings Complete catalogs More complete and structured understanding of competitive landscape Catalog level price benchmarking possible vs. just sampling Core foundation for deeper insights and analytics Promotions, discounts, coupon and circular tracking Rapid response to competitor offers Potential insight into competitor / supplier relationships Longer term trending highlights promotions strategy Near real time email alerts of changes in competitor price and stock positions In-depth insight into timing of competitor price / catalog changes, enabling rapid and eventually pre-emptive action Heat maps of competitive position by market, top selling product etc. Exception based alerts highlight actionable changes only (vs. full catalog data download) for ease of use and quick response Competitor category and catalog price indexing High level view of market competitiveness / benchmarking Ensures internal consistency & creates effective up-sell paths Allows price recommendations based on business rules Maximum coverage with minimum resourcing Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[104]=new Array(0,1,"http://www.eclerx.com/Solutions.html","2010-07-03","16K","eClerx: Solutions    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, eclerx solutions pvt ltd, jobs in knowledge management, knowledge management jobs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Solutions Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Solutions Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Solutions that Operate and Improve Critical Business Processes eClerx’s Knowledge Process Outsourcing teams do more than operate processes cost effectively, they transform and improve processes that make a difference to your top and bottom line. Our expert project teams and proprietary technologies solve complex problems and make business opportunities possible for major global corporations every day. Solutions for Sales and Marketing Processes Market Responsiveness: Our solutions give companies the necessary insight and agility to stay ahead of the competition while keeping in touch with changes in customer behavior. Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Efficiency: For companies looking to increase profitability from their online operations, eClerx offers expertise garnered from years running some of the world’s best ecommerce operations. Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Data Quality and Accuracy: Business processes and automation systems throughout the sales channel and value chain require clean, accurate data. Few outsourcing firms can match at any price eClerx’s data management skills and quality. Offline Operations & Data Management Data Lifecycle Management CRM Platform Support & Lead Generation Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[105]=new Array(0,1,"http://www.eclerx.com/services.html","2010-07-03","13K","eClerx: Services    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, eclerx serv, e clerx services, e-clerx services, e-clerx services limited, e-clerx services ltd, e-clerx services ltd.    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Services Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Services Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Your Cost Effective Source for Expert Process Re-Engineering and Operation The Knowledge Process Outsource teams at eClerx represent a vast range of expertise. These resources are highly responsive to the changing needs of your organization. Unlike most outsourcing firms, eClerx is known for its reliable engagement management, quality and accuracy. Over 50 financial institutions and global corporations rely on eClerx for innovative and highly accurate operation of their critical business processes. We provide our services from eClerx delivery centers in India, from client premises, or both. Our teams are comfortable partnering seamlessly with companies in EMEA, the Americas and Asia Pacific. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News | Knowledge Base     ");
array_files[106]=new Array(0,1,"http://www.eclerx.com/eClerx_Clients.html","2010-07-03","15K","eClerx: Industries    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, banking kpo, e clerx services, e clerx clients, e-clerx comes in which sector    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Industries Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Industries Sales and Marketing Organizations Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Financial Organizations Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products A Reputation for Delivering Consistent and Enhanced Process Quality and Accuracy Across aBroad Range of Industries eClerx is continually improving vital operational, transactional, sales, and marketing processes for leaders across a variety of industries. Our Knowledge Process Outsource teams know the technologies, systems and processes that form the foundation of global enterprises. From evaluating the click path of consumers on a client’s website to gathering competitive pricing information to providing operational support for complex financial derivatives trading divisions, eClerx is known for its deep process and domain expertise. We currently provide expert outsourced services to over 19 of the Fortune 500 and counting. Information Technology Hardware, Software & Services Distribution: 3 of the world’s largest distributors Investment Banking: 9 of top 14 investment banks High Tech Manufacturing: 1 of the world’s largest computer manufacturers Computer Hardware: 2 of top 6 computer hardware manufacturers Drugstores / Pharmacies & General Merchandise Retail: 5 of the largest bricks & mortar and online retailers in UK & US Travel & Leisure: 2 of the world’s top 5 integrated travel companies Maintenance, Repair, Operations: Market leading North American distributor of MRO supplies Media & Entertainment: 2 of the world’s largest top media / entertainment companies Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[107]=new Array(0,1,"http://www.eclerx.com/Sales_Marketing_Support.html","2010-07-03","19K","eClerx: Sales and Marketing Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, knowledge manager jobs, competitive intelligence price positioning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Sales and Marketing Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Sales and Marketing Support Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Knowledge Process Outsourcing that Delivers Confidence in the Accuracy of Your Decision-Support Information and Online Operations eClerx provides an outsourced solution for specialized data management and data analysis – processes on which global online marketers base their day-to-day and strategic decisions. If you are a sales and marketing manager, eClerx is your decision support and operational execution partner, continually working with you to transform processes and improve the accuracy, availability and action-ability of customer, website, and market data. 8+ years experience managing on-line processes for Fortune 500 companies Deep domain and process expertise in hi tech & industrial manufacturing and distribution, retail, MRO, communications, media and travel Fully trained and certified project teams in the primary platforms and technologies that support sales and marketing, including web analytics, CRM, content management, SEO / SEM, ERP, and database management eClerx’s CMMI 3 Certified software development teams create tools that provide control, efficiency and scalability ISO 27001 certified for information security Delivery of services from our India delivery centers, client premises, or both Staffed to handle engagements in EMEA, the Americas and Asia-Pacific Competitive Pricing & Catalog Analytics In highly competitive and dynamic business environments the ability to efficiently monitor, analyze, respond to, and even preempt competitors’ price and catalog moves can deliver significant competitive advantage. eClerxs comprehensive Competitive Pricing & Catalog Analytics Services ensure our clients have all the right information and tools necessary to succeed in their markets. Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Online Operations Support Companies that derive a high percentage of their annual revenues from the Web – those who have learned to harness the power of the software tools available to them – all know that the secret to success is not technology, but human touch. It is the human touch within operational processes that create a positive customer experience. eClerx helps many of the world’s largest e-tailers and ecommerce companies increase online profits by innovating and operating critical processes cost-efficiently. We are the expert human touch that makes a difference in content management, online analytics, social media, and search. Content and Catalog Management Support Web Analytics & Implementation VoC / Social Media Moderation & Analytics SEO / SEM Analytics & Support Customer Experience Management Offline Operations & Data Management The volume and complexity of data within the sales and marketing departments of today’s enterprise is escalating to the point where budgets and in-house talent simply can’t keep pace. The impact—slow response time, inefficient supply chains, shrinking margin, and declining customer satisfaction—drag down overall performance. Companies seeking top performance look to eClerx as a cost-effective outsource partner for data management services. Recognized for process expertise and accuracy, eClerx teams work swiftly behind the scenes to cleanse data, streamline data integration, develop management reports and dashboards, and provide expert analysis. Our teams are competent in the processes and technology platforms that drive CRM, ERP, and Supply Chain. Data Lifecycle Management CRM Platform Support and Lead Generation Supply Chain Data Management and Analytics Catalog / SKU Data management Channel Performance Score-Carding and Revenue Reporting Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[108]=new Array(0,1,"http://www.eclerx.com/Online_Operations_Support.html","2010-07-03","17K","eClerx: Online Operations Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, web ops, analyst in eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Online Operations Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Online Operations Support Sales and Marketing Support Online Operations Support Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Offline Operations & Data Management Services Data Lifecycle Management CRM Platform Support & Lead Generation / Management Supply Chain Data Management & Analytics Catalog & SKU Data Management & Reporting Channel Performance Reporting Competitive Pricing & Catalog Analytics Competitor Price Tracking Catalog Matching & Tracking Data Integration and Reporting Custom Research, Analysis & Modeling Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products eClerx is the Secret Weapon of Successful Online Marketers A robust, engaging and fully functional online presence is critical to all firms. For many of eClerx’s clients the Web is their number one sales channel and interface with their customers. Behind these websites, operating and optimizing high volume processes and conducting critical data analysis, is eClerx – an indispensible partner for process innovation and cost-efficiency. We structure and manage our teams in Online Operations Support to handle a distinct set of processes or work more broadly to the point of running your entire online program as a fully integrated part of the online operations team. We’re recognized for our responsiveness and accuracy—two critical attributes for success in the high velocity, complex world of ecommerce. Few if any KPO firms can match at any price our depth and breadth of expertise in online operations. These services broadly include: Content & Catalog Management Web Analytics Customer Experience Management Social Media Support SEO / SEM Analytics Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[109]=new Array(0,1,"http://www.eclerx.com/Finance_Regulatory_Compliance.html","2010-07-03","15K","eClerx: Regulatory Compliance    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Regulatory Compliance Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Regulatory Compliance Reporting Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Regulatory Compliance Reporting Challenges Stringent regulatory requirements leading to high penalties and low compliance rankings Lack of MI to identify root cause of penalties charged by regulators; identify and monitor various operational risks Solution Providing late trade booking and TMPG reporting support to 2 of FED 16 Banks Identifying trades breaching regulatory threshold limit and liaising with salesperson / trader for reasons Generating MI for top salesperson / trader and causes of late trade booking Reconciling all fail penalties from various CPs to parent entity Netting penalty cash flows with CPs as per inputs provided by settlements team Prioritizing cash fails across all desks based on notional and ageing, and mapping miscellaneous fails to salespeople Identifying all unallocated cash trades and highlighting trades unallocated on or post settlement date Benefits Weekly reports to facilitate early root cause analysis Netting of penalty cash flows to be paid and received from counterparty reducing required transactions Deep understanding of FINRA and TMPG regulatory requirements Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[110]=new Array(0,1,"http://www.eclerx.com/Finance_Contract_Review_Management.html","2010-07-03","15K","eClerx: Contract Review and Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Contract Review and Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Contract Review and Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Contract Review and Management Challenges Operational, market and CP risk present if data in systems do not reflect the correct values as per the original documents Limited resources to capture all the key parameters and reconcile them with systems Error prone manual process coupled with inadequate controls Solution Create an electronic, usable record of documents using a dual keystroke approach and review it against client systems Conduct an independent audit of all database entries and ensure that identified key fields in documents are accurately reflected in their database Data capture forms created based on ISDA rules, reconciliation weighted by fields for optimal output Rules built in the tool to incorporate credit events and corporate actions and facilitate adjustment in weighting Verify identified breaks against business rules agreed with process stakeholders prior to escalation Publish reports and metrics to facilitate resolution of breaks through web based dashboard Benefits Reviewed ~500,000 documents through dual-data capture methodology and reconciliation tools and substantially reduced P&L and collateral risks Achieved 99.5%+ accuracy in capturing data from structured documents using customizable data capture forms with up to 150+ fields Reduced resolution turnaround time by 75% by documenting business rules to assess repetitive breaks and discrepancies Mitigate economic risk from portfolios thus creating systemic stability Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[111]=new Array(0,1,"http://www.eclerx.com/Finance_Consulting_Support.html","2010-07-03","15K","eClerx: Consulting Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Consulting Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Consulting Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Consulting Support Challenges Disparate reporting procedures and methodologies followed across various locations Different definitions of same terms / risks used by various locations and functions Inconsistent reporting formats, methods, frequency by different locations Solution Extensive onsite / offsite study of reporting systems, standards, format, procedures, methods, etc Map all reports on frequency, coverage, technology, location, etc Benchmark client’s methods and practices vis-à-vis industry best practices and standards Identify the best practices of each locations and functions; assess the feasibility of it being replicated Work closely with the client’s IT team to replicate the best practices across locations Create detailed process manuals, checklists, etc. to generate MI and reporting on a regular basis Benefits Deep understanding of various reporting technologies and platforms used on industry-wide basis In-house BA team to work with client IT team to deploy identified best practices Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[112]=new Array(0,1,"http://www.eclerx.com/Finance_Ancillary_Services.html","2010-07-03","12K","eClerx: Ancillary Services    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Ancillary Services Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Ancillary Services Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[113]=new Array(0,1,"http://www.eclerx.com/Finance_Reconciliation.html","2010-07-03","13K","eClerx: Reconciliation    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, portfoilio reconciliation, cds on abs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Reconciliation Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Reconciliation Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Expertise and Proprietary Processes Deliver Reliability Data quality is critical to any financial organization. This is why so many banks and investment management firms rely on eClerx as an outsource partner for reconciliation. Leveraging our proprietary processes and highly trained analysts we scalable and cost-effective resources for reconciliation records across systems, documentation, and third-parties. Document-to-System Reconciliation Client Internal System Reconciliation Internal System vs Third Party System Reconciliation Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[114]=new Array(0,1,"http://www.eclerx.com/Finance_Risk_Reporting.html","2010-07-03","15K","eClerx: Risk Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Risk Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Risk Reporting Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Risk Reporting Challenges Information spread over disparate systems posing challenges to efficient MI reporting MI critical to identifying operational risks early and to correct at initiation Stringent regulatory requirements possibly leading to high penalties and low compliance ranking Solution Selected as a strategic MI and reporting partner for a number of FED 16 clients – producing executive MI and reporting for senior management 200+ FTE currently deployed on various process generating metrics and 50+ FTE supporting specialized reporting functions Experienced in providing metrics on a daily basis highlighting FED performance, Fail Reporting, etc. across departments, asset classes etc. Operational risk reporting embedded within eClerx governance structure – suite of daily, weekly, and monthly reports provided facilitating root-cause-analysis Ability to validate inputs to Ops risk reporting engines through a combination of research and inter-system benchmarking analysis Benefits Risk minimization through regular effective risk monitoring and reporting Provides a stop-gap solution before more strategic platforms and / or industry utilities can be deployed, consolidating information Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[115]=new Array(0,1,"http://www.eclerx.com/Finance_Expense_Management.html","2010-07-03","17K","eClerx: Expense Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Expense Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Expense Management Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Expense Management Challenges Insufficient resource bandwidth to execute critical activities due to increased accounting and reporting requirements Monthly accounting & close activities to be performed on business days across the month for multiple expense lines Voluminous data to be processed to create reports; processing capacity acts as bottleneck to generate reports efficiently Disconnect between various departments creating reports and hence lack of coordination Urgent need to focus on cost analysis and savings initiatives across expense lines with high P&L impact Solution Monthly Accounting and Close Activities Legal Expenses- Accrual for billed and unbilled time for attorneys engaged globally Legal Invoice Reconciliation Monthly accruals for Consulting and External Services, Human Capital, IT/ Comms, Advertising / Events across all regions Monthly IB Recoveries Accruals KPI / Metric Activities Assist Global Controllers with variance analysis & commentary Assist Global Controller with Metrics / KPI’s Assist with Savings Validations and Review Consulting & External Services Historical Account Compliance Lateral Recruiting Historical Account Compliance Team Operational Metrics Market Data / Fulfillment / Occupancy Analytics & MIS Analysis Daily Activity Provide daily P&L extracts by expense line, region, and division to global controllers Review P&L highlighting specific or unusual trending Review P&L highlighting specific or unusual trending Manage the Expense Transparency Data Warehouse using Business Objects Balance Sheet Activities Balance Sheet reporting and metrics for Global Accounts Review and prepare monthly aging reports Enforce compliance of reconciliation standards Centrally Manage accounting adjustments for non compensation lines Balance Sheet Reconciliations for General Ledger accounts Benefits Dedicated offshore process team rolling out reports and other analytical activities Leveraged in-house IT capabilities to automate various reporting procedures; ~300 Man-Hours of monthly activities automated till date Ensures standard procedures across regional reports; helps share best practices Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[116]=new Array(0,1,"http://www.eclerx.com/Finance_Basel_II_Support.html","2010-07-03","15K","eClerx: Basel II Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Basel II Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Basel II Support Financial Services Back Office Services Reference Data Management Finance and Accounting Basel II Support Product Control Expense Management Corporate Finance Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Reliable, Cost-Effective Compliance Banking institutions implementing processes for Basel II compliance look to eClerx for help in designing and operating those processes cost-effectively and flawlessly. Few Knowledge Process Outsourcing firms know global finance and capital markets as well as eClerx. We operate key processes for nine of the top 14 global financial organizations. This knowledge of risk management and capital management combined with a track record for accuracy and quality make eClerx an ideal outsource partner for regulatory compliance services. An eClerx team can support a host of your compliance-related processes including: Collateral Management Portfolio Reconciliation Corporate Actions Monitoring Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[117]=new Array(0,1,"http://www.eclerx.com/Finance_Metrics_Reporting.html","2010-07-03","13K","eClerx: Metrics / Reporting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Metrics / Reporting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Metrics / Reporting Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Quality Information for Decision Support The quality of business management decisions depends on the quality and availability of data. eClerx teams work tirelessly behind the scenes to prepare data for analysis and reporting. For many clients we also analyze the data and present our findings in action-able formats. Metrics and Reporting Management and Compliance Reporting Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[118]=new Array(0,1,"http://www.eclerx.com/Finance_System_Migration_Support.html","2010-07-03","15K","eClerx: System Migration Support    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: System Migration Support Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers System Migration Support Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Systems Migrations Consulting Support Metrics / Reporting Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management System Migration Support Challenge Lack of project resources required to facilitate client’s reference data strategic initiatives such as migration to Asset Control Coordination of resources to play role of prototype production users for User Acceptance Testing Teams required to handle responsibilities such as testing, reconciliations, data cleansing, documentation, etc Solution eClerx staffed team of three resources, composed of: One Team Lead / BA resource to lead the exercise Two existing senior production resources Team’s knowledge augmented by leveraging existing understanding of client systems and Asset Control Team Lead provided support for building project plans, reviewing and testing user requirements, documentation, and deploying business process improvements Production resources provided tactical to medium term support – running actual tests, affecting changes in systems, and producing draft documentation Resources fungible across all activities, providing client flexibility to redeploy resources in various roles Benefits Extensive experience working on the client’s production applications Standalone IT team in place to provide subject matter expertise related to UAT testing, reconciliations, etc. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[119]=new Array(0,1,"http://www.eclerx.com/Finance_Finance_Accounting.html","2010-07-03","12K","eClerx: Finance and Accounting    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Finance and Accounting Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Finance and Accounting Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management High Quality Accounting Support The outsourcing of accounting tasks and processes is common today, but companies looking for a higher level of expertise and quality turn to eClerx. Our outsource teams can be scaled to operate labor-intensive processes and provide analysis, if required, across a wide spectrum of corporate finance and accounting functions. Basel II Support Product Control Expense Management Corporate Finance Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[120]=new Array(0,1,"http://www.eclerx.com/Finance_Risk_Management.html","2010-07-03","12K","eClerx: Risk Management    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Risk Management Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Risk Management Financial Services Back Office Services Reference Data Management Finance and Accounting Risk Management Ancillary Services Products Sales & Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Reliably Operating Your Risk Management Processes Effective risk management is essential to any financial organization. For many of our clients we design and operate processes that mitigate the effects of operational risk. The deep domain knowledge of our risk management teams is second to none. It is this expertise that enables eClerx to operate risk management processes cost-efficiently and with near-perfection. Contract Review and Management Reconciliation Risk Reporting Regulatory Compliance Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[121]=new Array(0,4,"http://www.eclerx.com/pdfs/Postal_Ballot_Dispatch_Complete.pdf","2010-06-17","226K","Postal_Ballot_Dispatch_Complete.pdf    ","","","Regd. Office : Sonawala Building, 1st Floor, 29, Bank Street, Fort, Mumbai, 400 023 eClerx Services Limited Notice NOTICE is hereby given inter-alia, pursuant to Companies (Passing of the resolution by Postal Ballot) Rules, 2001, that postal ballot notice dated June 7, 2010 containing special resolution(s) along with explanatory statement(s) for items set out therein inter-alia, increase in authorised share capital and issue of bonus equity shares, postal ballot form and self addressed postage pre-paid envelope have been dispatched to the members of the company on/before June 12, 2010 under certificate of posting for seeking their assent/dissent on resolution(s) set out therein required to be passed under various sections of the Companies Act, 1956. Duly completed postal ballot form should reach the scrutinizer on or before July 12, 2010. By Order of the Board of Directors For eClerx Services Limited June 12, 2010 Mumbai (Gaurav Tongia) Company Secretary     ");
array_files[122]=new Array(0,1,"http://www.eclerx.com/eClerx_in_IAOP.htm","2010-06-17","17K","eClerx Recognized by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx Recognized by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star Services About Us Clients Investor Relations Careers Introduction eClerx Executive Introduction Feedback / Contact Home Page eClerx Recognized by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star IAOP recognized eClerx in its 2009 Global Outsourcing 100 survey as one of the rising stars across five different categories: Rising Star – Technology Rising Star – Financial Management Services Rising Star – Western Europe Rising Star – United Kingdom Rising Star – Biggest Public Company Founder and Executive Director PD Mundhra said on the announcement, “It is an honor and a privilege to be recognized in this manner by the IAOP. Weve invested heavily in our execution and quality and our growing list of satisfied, top tier clients attests to our efforts. We continue to focus on enhancing our clients’ businesses and believe our recognition in the IAOP lists are a good reflection of our ambitions.” The evaluation process for the IAOP Global Outsourcing 100 mirrors that employed by many top customers and considers four key criteria: 1. Size and growth in revenue, employees, centers/offices and countries served. Companies are separated into judging group by size (Leaders and Rising Stars for providers, and Leaders and Boutiques for advisors) and are judged separately. 2. Customer experience as demonstrated through the value being created at the companys top customers. 3. Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications and investment in the development of people, processes and technologies. 4. Management capabilities as reflected in the experience and accomplishments of the business top leaders and investments in management systems that ensure outsourcing success. Similar to the request for proposal (RFP) process, companies are ranked on quality following a rigorously judged application process that examines multiple criteria. Judging is based on the information provided by each company on its application in combination with independent research and customer references. Applications and judging for service providers and advisors are separate. Judging is done by an independent panel organized each year by IAOP, and made up of industry experts with personal experience in selecting outsourcing service providers for their companies. Copyright © 2010 eClerx. All Rights Reserved. Contact Us Privacy Policy Sitemap     ");
array_files[123]=new Array(0,1,"http://www.eclerx.com/About_Recognition.html","2010-06-11","14K","eClerx: Recognition    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx, MAKE    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Recognition Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Recognition Directors Management team Recognition Contact Us News eClerx Recognized Again in 2010 by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star across 7 Categories. | Read More eClerx among 14 Most Admired Knowledge Enterprise (MAKE) Finalists. | Read More eClerx recognized by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star - 2009. | Read More eClerx Services Ltd awarded Best Employer of the Year Award in the KPO Category by Indira group of Institutes eClerx Services Ltd features in 2008 ET 100 Fastest Growing Small Companies list. | Read more eClerx listed once again among Dun & Bradstreets Indias Top ITeS and BPO companies 2008 eClerx Services Featured in Forbes 200 Best Under a Billion List Forbes magazine picked eClerx in its 2008 “200 Best Under a Billion” list for Asia-Pacific. Forbes reviewed over 24,000 publicly-listed APAC companies with sales under USD 1 billion and shortlisted 200 of the best companies judged on a number of performance criteria including growth in sales and profitability over three years. eClerx is one of only 22 Indian companies that made the cut, and the only one in the KPO / data analytics space. The recognition is a testament to eClerx’ business model, client relationships and talented employees. | Read More eClerx is among Indias top 25 ITes and BPO companies ranked by Dun & Bradstreet The Yankee Group in July, 2005 included our Company as “Best of the Breed” under the segment of ‘Analytics Providers’ We were one of the “Top 20 companies to watch” by Business Today magazine in the last three years, amongst a list that included some of the largest Indian companies In their annual report of 2004, AT Kearney mentioned our Company as “Best of the Breed” under the Indian BPO segment Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[124]=new Array(0,1,"http://www.eclerx.com/About_Rec_eClerx_in_IAOP_2009.html","2010-06-11","14K","eClerx: Recognition    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Recognition Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Recognition Directors Management team Recognition Contact Us News eClerx Recognized by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star - 2009 IAOP recognized eClerx in its 2009 Global Outsourcing 100 survey as one of the rising stars across five different categories: Rising Star – Technology Rising Star – Financial Management Services Rising Star – Western Europe Rising Star – United Kingdom Rising Star – Biggest Public Company Founder and Executive Director PD Mundhra said on the announcement, “It is an honor and a privilege to be recognized in this manner by the IAOP. Weve invested heavily in our execution and quality and our growing list of satisfied, top tier clients attests to our efforts. We continue to focus on enhancing our clients’ businesses and believe our recognition in the IAOP lists are a good reflection of our ambitions. The evaluation process for the IAOP Global Outsourcing 100 mirrors that employed by many top customers and considers four key criteria: Size and growth in revenue, employees, centers/offices and countries served. Companies are separated into judging group by size (Leaders and Rising Stars for providers, and Leaders and Boutiques for advisors) and are judged separately. Customer experience as demonstrated through the value being created at the companys top customers. Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications and investment in the development of people, processes and technologies. Management capabilities as reflected in the experience and accomplishments of the business top leaders and investments in management systems that ensure outsourcing success. Similar to the request for proposal (RFP) process, companies are ranked on quality following a rigorously judged application process that examines multiple criteria. Judging is based on the information provided by each company on its application in combination with independent research and customer references. Applications and judging for service providers and advisors are separate. Judging is done by an independent panel organized each year by IAOP, and made up of industry experts with personal experience in selecting outsourcing service providers for their companies. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[125]=new Array(0,1,"http://www.eclerx.com/About_Rec_eClerx_in_IAOP_2010.html","2010-06-11","14K","eClerx: Recognition    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Recognition Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Recognition Directors Management team Recognition Contact Us News eClerx Recognized Again in 2010 by The International Association of Outsourcing Professionals (“IAOP”) as a Rising Star across 7 Categories April 19, 2010 – The IAOP recognized eClerx in its 2010 Global Outsourcing 100 survey as one of the rising stars across seven different categories, up from the five categories eClerx was recognized for in 2009: Rising Star – Financial Management Services Rising Star –Western Europe Rising Star – United Kingdom Rising Star – Biggest Public Company Rising Star – Overall Revenues Rising Star – Number of Employees Rising Star – Financial Services by Industry Focus (Banking, Markets) Founder and Executive Director PD Mundhra said on the announcement, “We are excited to be recognized again by the IAOP across more categories this year. Our non-stop focus on our clients, employees, execution and quality have enabled us to come through this difficult economic period strongly and we will continue to take up the challenge for the rest of 2010 and beyond.” The evaluation process for the IAOP Global Outsourcing 100 mirrors that employed by many top customers and considers four key criteria: Size and growth in revenue, employees, centers/offices and countries served. Companies are separated into judging group by size (Leaders and Rising Stars for providers, and Leaders and Boutiques for advisors) and are judged separately. Customer experience as demonstrated through the value being created at the companys top customers. Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications and investment in the development of people, processes and technologies. Management capabilities as reflected in the experience and accomplishments of the business top leaders and investments in management systems that ensure outsourcing success. Similar to a Request for Proposal process, companies are ranked on quality following a rigorously judged application process that examines multiple criteria. Judging is based on the information provided by each company on its application in combination with independent research and customer references. Applications and judging for service providers and advisors are separate. Judging is done by an independent panel organized each year by IAOP made up of industry experts with personal experience in selecting outsourcing service providers for their companies. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[126]=new Array(0,1,"http://www.eclerx.com/CompanyNews_June072010.html","2010-06-08","11K","eClerx: Company News    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, knowledge manager jobs, competitive intelligence price positioning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Company News Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers News Company News Earnings Releases eClerx Board recommends issue of bonus equity shares in the ratio of 1:2 The Board of Directors of the Company via Circular Resolution, dated June 7, 2010 accorded its approval, inter-alia, for the following: Increase in Authorised Share Capital of the Company from existing Rs 30 Crores to Rs 50 Crores and consequent amendments to the Memorandum and Articles of Association of the Company; and Recommendation for issue of Bonus Shares in the ratio of 1 (One) Bonus equity share of Rs 10/- each for every 2 (Two) existing fully paid up equity shares of Rs 10/- each held in the Company. The approval of shareholders for the aforesaid items will be obtained through Postal Ballot. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[127]=new Array(0,4,"http://www.eclerx.com/pdfs/Call_transcript_FY10Q4.pdf","2010-05-27","68K"," TCS Second Quarter Earnings Conference Call    ","","","www. eClerx Services Ltd. Q4-FY10 Earnings Conference Call May 25, 2010 MODERATORS: MR. P D MUNDHRA-EXECUTIVE DIRECTOR, ECLERX MR. ANJAN MALIK-DIRECTOR, ECLERX MR. SACHIN RASTOGI-CFO, ECLERX Page 1 of 10 eClerx Services Limited May 25, 2010 Moderator Ladies and gentlemen, good morning, good evening and welcome to the eClerx Services Ltd. conference call to discuss the results for Q4 FY2010. Joining us on the call today are Mr. P D Mundhra ­ Executive Director, Mr. Anjan Malik ­ Director and Mr. Sachin Rastogi ­ Associate Principal. This is Rochelle, the Chorus Call Conference Operator. As a reminder all participants lines will be in the listen-only mode and there will be an opportunity for you to ask questions at the end of todays presentation. Should you need assistance during the conference call, please signal an operator by pressing * and then 0 on your touchtone phone. Please note that this conference is being recorded. I would now like to hand the conference over to Mr. Mundhra of eClerx Services Ltd. Thank you and over to you Mr. Mundhra. P D Mundhra Thanks Rochelle. Good evening everyone and thanks for joining our FY10 conference call. Without further ado let me begin to the presentation so that we can run through that quickly and leave time for some questions at the end. On Slide #1 you can find the key financial numbers for the quarter and the year: We ended the year with 55 million of operating revenue which was up 30% over the previous year. Revenue for the 4th Quarter was just under 16 million, up 6% quarter-over-quarter in dollar terms. Total revenue for the year came in at 246 crores, up 28% year-over-year. On the margin front we were largely able to maintain margins in our target range. Operating margin for the year was 36% and for the quarter was 34% and net margin for the year was 30% so very much within the range that we were targeting. EPS for the year came in at just over Rs. 38 on a basic basis and Rs. 37 on a diluted basis. The board has recommended a dividend of Rs. 10 per share along with the interim dividend that we had paid after the half year of Rs. 7.50. The full year dividend cumulates to Rs. 17.5 per share which equates to more than a 50% payout ratio of net income. Slide #2 has some of the highlights for the year: We believe we have now achieved true scale in our business. For the first time we crossed 50 million in revenue this year and we are close to 3000 employees. On a corporate development front we set up a subsidiary in Singapore this year and now have a direct presence in five countries with operations in India and sales and marketing presences in the US, UK, Ireland, and Singapore. Through the year, we continued to increase our wallet share with our large and strategic clients, in fact that business grew faster than the overall 30% growth in revenue that we experienced across the firm and even qualitatively the nature of services continues to become more core and critical for our clients, which we believe is positive as a sign of quality of revenue. Of course the other connotation is that this resulted in higher concentration for the year, with now 82% of our revenues coming from our top five clients which is something that we have anticipated when we spoke on the subject about 12 months ago. Page 2 of 10 eClerx Services Limited May 25, 2010 On another note we are very pleased to see that some of our 2nd Tier clients are on the verge of reaching inflexion points and we feel confident that we should be able to manage our concentration matrix down over the next year and two as a result. On the operation side ­ We continued our investment in people and infrastructure. We have brought on a number of senior hires both in India and in our overseas client markets during the last financial year. Although attrition is picking up as the talent markets in India are tough, but we have largely been able to successfully retain our senior management talent and attrition is contained to more of the entry level positions in the firm. On the infrastructure side ­ We started the build out of our Airoli facility and that is proceeding on progress and we expect to start operations in late June. Slide #3 has a status of our hedges as of the end of the year on March 31st. We had about 46 million US in hedges across the combination of forward and option at an average around 48. This is obviously a more favorable hedge position than we had the previous year. So we expect that the FX losses that we had in FY10 should not be the case in FY11. Slide #4 has key snapshots from our balance sheet ­ We had 125 crores in cash at the end of the year. Of our IPO proceeds, we have used 35 out of the 66 crores and we plan to take shareholder approval to defer the utilization of the remaining amounts against tax positions and additional facilities till FY12 to give us time to use that money more productively. Slide #5 has the P&L compare FY10 versus FY09 ­ Without spending too much time on this slide, I think the message is more graphically represented in Slide #6 on the operating margin bridge. Operating margin for FY09 was 37.2 and it declined 90 basis points to 36.3 in FY10. The big change was increased investment in employee cost of about 4% which was a very conscious decision on our part as we brought on more senior hires in both India and overseas. The headroom for this was created by better scaling on our operating expenditure side. As we ramped operations in our Pune facility and improved utilization levels, G&A and other OPEX as a percentage of revenue declined to allow us to make those investments without really impacting our P&L too much. On the net margin slide on Slide #7 ­ The key item to call out is the foreign exchange losses last year because the hedges were at more unfavorable rates. Again, as I mentioned previously we believe that we are much better positioned for FY11 and beyond. Slide #8 has key cuts of our revenue demographics ­ The big changes I think are on the currency concentration front. With increased penetration in Europe, our Euro concentration has gone from 18 to 23 which obviously might be slightly negative in the short term as the Euro depreciates but we believe in the longer term, the most important thing for us is to have a balanced look of business across currencies. Page 3 of 10 eClerx Services Limited May 25, 2010 Geographic concentration remains roughly the same as before. Our client concentration has gone up in FY10 for the reasons we spoke about previously but again we anticipate that that should improve over the next 12 to 18 months. On the billing mix ­ Our SEZ revenue has gone up from 28% share to 42% in FY10, which has the happy effect of reducing our effective tax rate in FY10 even though the minimum alternative tax went up from 10% to 15%. So we were able to more than mitigate the entire impact of the tax increase by having the SEZ contribute a higher share for revenues for us for that year. Slide #9 has a quick snapshot on staff details ­ We ended the year with just under 3000 employees and attrition for FY10 came in at around 30%. We expect FY11 to look more similar to FY07-FY08 on      ");
array_files[128]=new Array(0,4,"http://www.eclerx.com/pdfs/IR_Committees-Roles_Responsibilities.pdf","2010-05-26","48K"," Slide 1    ","","","Corporate Governance Committees Audit Committee: Following Directors as members of the said Committee 1. Mr. Jimmy Bilimoria - Chairman (Independent Director) 2. Mr. P.D.Mundhra - Member (Executive Director) 3. Mr. Anish Ghoshal - Member (Independent Director) 4. Mr. Pradeep Kapoor - Member (Independent Director) Shareholders Grievance Committee: Following Directors are members of the said Committee 1. Mr. Pradeep Kapoor - Chairman (Independent Director) 2. Mr. Anish Ghoshal - Member (Independent Director) 3. Mr. P.D. Mundhra - Member (Executive Director) Remuneration Committee: Following Directors are the members of the said Committee: 1. Mr. Anish Ghoshal - Chairman (Independent Director) 2. Mr. Vikram Limaye - Member (Independent Director) 3. Mr. Vijay Kumar Mundhra - Member (Director) 4. Mr. Jimmy Bilimoria - Member (Independent Director) 5. Mr. Sandeep Singhal - Member (Director) 1 eClerx ­ An ISO / IEC 27001:2005 Certified Company Committees ­ Roles & Responsibilities Role of the Audit Committee includes: Oversight of the companys financial reporting process and the disclosure of its financial information to ensure that the financial statement is correct, sufficient and credible. Recommending to the Board, the appointment, re-appointment and, if required, the replacement or removal of the statutory auditor and the fixation of audit fees. Approval of payment to statutory auditors for any other services rendered by the statutory auditors. Reviewing, with the management, the annual financial statements before submission to the board for approval, with particular reference to: ­ ­ ­ ­ ­ ­ ­ Matters required to be included in the Directors Responsibility Statement to be included in the Boards report in terms of clause (2AA) of section 217 of the Companies Act, 1956 Changes, if any, in accounting policies and practices and reasons for the same Major accounting entries involving estimates based on the exercise of judgment by management Significant adjustments made in the financial statements arising out of audit findings Compliance with listing and other legal requirements relating to financial statements Disclosure of any related party transactions Qualifications in the draft audit report. Reviewing, with the management, the quarterly financial statements before submission to the board for approval Reviewing, with the management, performance of statutory and internal auditors, and adequacy of the internal control systems. Reviewing the adequacy of internal audit function, if any, including the structure of the internal audit department, staffing and seniority of the official heading the department, reporting structure coverage and frequency of internal audit. Discussion with internal auditors any significant findings and follow up there on. Reviewing the findings of any internal investigations by the internal auditors into matters where there is suspected fraud or irregularity or a failure of internal control systems of a material nature and reporting the matter to the board. Discussion with statutory auditors before the audit commences, about the nature and scope of audit as well as post-audit discussion to ascertain any area of concern. To look into the reasons for substantial defaults in the payment to the depositors, debenture holders, shareholders (in case of non payment of declared dividends) and creditors. To review the functioning of the Whistle Blower mechanism, in case the same is existing. To review the following information: ­ ­ ­ ­ ­ Management discussion and analysis of financial condition and results of operations; Statement of significant related party transactions (as defined by the audit committee), submitted by management; Management letters / letters of internal control weaknesses issued by the statutory auditors; Internal audit reports relating to internal control weaknesses; and The appointment, removal and terms of remuneration of the Chief internal auditor shall be subject to review by the Audit Committee Role of the Remuneration Committee includes: To decide all the elements of remuneration package of all the executive directors and senior managerial executives. To decide on details of fixed component and performance linked incentives along with the performance criteria. To decide the eligibility criteria, stock options details, price of issue, term over which exercisable with respect to ESOP scheme and To decide on the terms and conditions of the service contracts, notice period, severance fees. Role of the Shareholders/Investors Grievance Committee includes: To approve transfer of shares. To look into the redressal of shareholders and investors complaints To provide information to shareholder. 2 eClerx ­ An ISO / IEC 27001:2005 Certified Company     ");
array_files[129]=new Array(0,4,"http://www.eclerx.com/pdfs/Shareholding_Pattern_310310.pdf","2010-05-26","67K","Shareholding_Pattern_310310.pdf    ","","","Shareholding Pattern for Quarter Ending March 2010 (I)(a) Statement showing Shareholding Pattern Name of the Company : eClerx Services Limited Scrip Code: 532927-Bombay Stock Exchange Ltd ECLERX-National Stock Exchange of India Limited Quarter Ended: 31.03.2010 Total shareholding as a percentage of total Shares Pledged or No of Shares As a percentage Category code Category of Shareholder No. of Total No. of shares shareholders No. of shares held dematerialized form in As a percentage 1 of (A+B) As a percentage of (A+B+C) (A) (1) (a) (b) (c) (d) (e) (2) (a) (b) (c) (d) Shareholding of Promoter and 2 Promoter Group Indian Individuals/ Hindu Undevided Family Central Governent / State Government (s) Bodies Corporate Financial Institutions / Banks Any Other (specify) Sub-Total (A)(1) Foreign Individuals (Non-Resident Individuals/ Foreign Individuals) Bodies Corporate Institutions Any Other (specify) Sub-Total (A)(2) Total Shareholding of Promoter and Promoter Group (A) = (A)(1)+(A)(2) Public Shareholding3 Institutions Mutual Funds / UTI Financial Institutions / Banks Central Governent / State Government (s) Veture Capital Funds Inurance Companies Foreign Institutional Investors Foreign Venture Capital Investors Any Other (specify) -Foreign Bodies Corporates Sub-Total (B)(1) Non-institutions Bodies Corporate Individuals - (i) Individual shareholders holding nominal sharecapital up to Rs.1 lakh. (ii) Individual shareholders holding nominal share capital in excess of Rs.1 lakh Any Other (specify) - Trusts - Non-Resident Indians - Clearing Members -Foreign Bodies Corporates Sub-Total (B)(2) Total Public Shareholding (B)=(B)(1)+(B)(2) TOTAL (A)+(B) Shares held by Custodians and against which Depository Receipts have been issued TOTAL (A)+(B)+(C) 4 ----4 ----- 5709625 ----5709625 5709625 ----5709625 30.00 ----30.00 30.00 N/A N/A 30.00 N/A N/A 2 ---2 6 ---- 5700250 ---5700250 11409875 5681500 ---5681500 11391125 29.95 ---29.95 59.95 29.95 N/A N/A 29.95 N/A 59.95 N/A N/A N/A (B) (1) (a) (b) (c) (d) (e) (f) (g) (h) N/A 9 ---9 --18 258 13966 --4169025 380578 750873 ---2694826 --4169025 380578 750867 1474199 ---2694826 --21.91 2.00 3.95 1474199 ---14.16 --21.91 N/A 7.75 ---14.16 7.75 N/A N/A N/A (2) (a) (b) N/A 2.00 3.95 N/A N/A 15 -3 126 33 1 14402 14420 14426 -14426 --- 762750 -1322 490908 2518 1063250 3452199 7621224 19031099 -19031099 762750 -1322 16533 2518 1063250 2977818 7146843 18537968 -18537968 4.01 -0.01 2.58 0.01 5.59 18.14 40.05 100.00 -100.00 4.01 (c) 0.01 2.58 0.01 5.59 18.14 40.05 N/A 100.00 N/A (C) 100.00 N/A N/A (I)(b) Sl No. Statement showing Shareholding of persons belonging to the category Promoter and Promoter Group Name of the shareholder Number 1 2 3 4 5 6 Total shares Held As a % of Grand Total 0.11 0.10 0.05 0.00 29.85 29.84 59.95 Shares Pledged or otherwise encumbered As a % of Grand Total Number As a percentage a+b+c of Sub-Clause (1) (a) VIJAY KUMAR MUNDHRA PAWAN MALIK SUPRIYA MODI SHWETA MUNDHRA ANJAN MALIK PRIYADARSHAN MUNDHRA TOTAL 21525 18750 9375 150 5681500 5678575 11409875 (I)(c) Statement showing Shareholding of persons belonging to the category Public and holding more than 1% of the total number of shares Sl No. 1 2 3 4 5 6 7 8 9 SONJA INVESTMENTS LTD ASHISH KACHOLIA Name of the shareholder No. of Shares 455625 318563 299108 375200 475000 1843857 211733 1063250 442600 ICICI PRUDENTIAL TECHNOLOGY FUND ICICI PRDENTIAL DISCOVERY FUND CITIGROUP GLOBAL MARKETS MAURITIUS PRIVATE LIMITED NAMBE INVESTMENT HOLDINGS INDIA OPTIMA FUND BURWOOD VENTURES LIMITED IDFC PREMIER EQUITY FUND TOTAL Shares as a percentage of total no. of 2.39 1.67 1.57 1.97 2.50 9.69 1.11 5.59 2.33 28.82 5484936 (I)(d) Statement showing deails of locked-in shares SI.No Name of the shareholder Category of shareholder (Promoter/Public) NO of Locked-in shares Loked in Shares as pa percentage of total No. of shares ie., Grand Total (A)+(B)+© indicated in statement at para (1)(a) above) 9.91 9.91 6 7 PRIYADARSHAN MUNDHRA ANJAN MALIK TOTAL PROMOTERS PROMOTERS 1886885 1886885 3773770 19.83 (II)(a) Statement showing details of Depository Receipts (DRs) Type of outstanding DR (ADRs, GDRs, SDRs, No. of shares underlying No. of outstanding DRs etc.) outstanding DRs -NATOTAL Shares underlying outstanding DRs as a percentage of total no. of shares i.e., Sl No. 1 (II)(b) Statement showing Holding of Depository Receipts (DRs), where underlying shares are in excess of 1% of the total number of shares Sl No. Name of the DR Holders Type of outstanding DR No. of shares underlying (ADRs, GDRs, SDRs, etc.) outstanding DRs Shares underlying outstanding DRs as a percentage of total no. of shares i.e., Grand Total (A)+(B)+(C) indicated in Statement at para (I)(a) above) 1 TOTAL -NA-     ");
array_files[130]=new Array(0,4,"http://www.eclerx.com/pdfs/Q4FY10_Standalone_Financials_Results.pdf","2010-05-25","38K","Q4FY10_Standalone_Financials_Results.pdf    ","","","ECLERX SERVICES LIMITED (as standalone entity) REGD OFF:1st Floor, Sonawala Building, 29, Bank Street, Fort,Mumbai 400 023 AUDITED FINANCIAL RESULTS FOR THE YEAR ENDED MARCH 31, 2010 (Rs. in lacs, except per share data) Year Ended Year Ended March 31, 2010 March 31, 2009 (Audited) (Audited) 25,702.10 19,708.47 8,335.84 685.44 3,682.81 1,599.71 3,806.15 18,109.95 7,592.15 542.70 8,134.85 8,134.85 8,134.85 875.67 7,259.18 7,259.18 1,903.11 18,024.95 38.23 36.66 7,621,224 40.05% 5,773.09 722.60 2,665.93 910.14 3,365.37 13,437.13 6,271.34 487.31 6,758.65 3.57 6,755.08 6,755.08 690.93 6,064.15 6,064.15 1,892.70 14,622.11 32.07 31.90 7,517,124 39.72% Particulars 1 2 a) b) c) d) c) 3 4 5 6 7 Net Sales/Income from Operations Expenditure Employees Cost Depreciation and amortisation Contract for services Exchange Difference (Net) Other Expenditure Total Profit from Operations before Other Income, Interest and Exceptional Items Other Income Profit before Interest & Exceptional Items Interest Profit after Interest but before Exceptional Items Quarter Ended March 31, 2010 (Unaudited) 7,128.82 2,425.59 188.70 1,079.12 (139.80) 1,061.89 4,615.50 2,513.32 115.12 2,628.44 2,628.44 2,628.44 237.03 2,391.41 2,391.41 1,903.11 18,024.95 12.59 12.08 7,621,224 40.05% Quarter Ended March 31, 2009 (Unaudited) 5,428.27 1,478.77 197.84 744.02 843.66 685.28 3,949.57 1,478.70 129.23 1,607.93 1,607.93 1,607.93 137.64 1,470.29 1,470.29 1,892.70 14,622.11 7.78 7.73 7,517,124 39.72% 8 Exceptional Items 9 Profit from ordinary activities before tax 10 11 12 13 14 15 16 Tax Expense Profit from ordinary activities after tax Extraordinary Items Net Profit for the period Paid up Equity share Capital (Face Value of Rs 10/- Each) Reserves excluding Revaluation Reserve Earnings Per Share (EPS) Basic Diluted Public Shareholding Number of shares Percentage of Shareholding Promoters and Promoter Group Shareholding a) Pledged / Encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) b) Non-encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) 17 18 Nil NA NA Nil NA NA Nil NA NA Nil NA NA 11,409,875 100.00% 59.95% 11,409,875 100.00% 60.28% 11,409,875 100.00% 59.95% 11,409,875 100.00% 60.28% Notes : 1 The Standalone Financial Results of the Company have been reviewed by the Audit Committee and approved by the Board of Directors (the Board) at its meeting held on May 25, 2010. 2 3 The Board of Directors have recommended a final dividend of Rs. 10/- per Equity Share of Rs 10/- each for the year 2009-10. The Company operates under a single primary segment, which is data analytics and process outsourcing services. Further, the risks and rewards under various geographies where the Group operates are similar in nature. The Company has deferred the recognition of cumulative Minimum Alternative Tax (MAT) credit of Rs 1,349.67 lacs as at March 31, 2010, which could be available for set off against future tax liability under the provisions of the Income Tax Act, 1961 on account of uncertainty around the time frame within which income tax will be payable under the normal provisions against which the MAT credit can be utilised. 4 5 Use of IPO proceeds is summarised as follows: (Rs. in lacs) Planned as per Prospectus 2,200.00 1,800.00 1,000.00 1,610.00 6,610.00 Utilisation upto March 31, 2010 1,800.00 251.95 1,492.20 3,544.15 Balance as on Original Utilisation March 31, 2010 Schedule 2,200.00 Fiscal 2010 748.05 Fiscal 2010 117.80 3,065.85 Revised Utilisation Schedule Fiscal 2012 Fiscal 2011 Particulars Acquisitions Infrastructure Investments Setting up of Additional Facilities General Corporate purposes Total The unutilised proceeds from IPO have been held under bank fixed deposits and debt oriented mutual funds. The Board of Directors at its meeting held on May 25, 2010, without changing the purpose of utilisation of IPO proceeds, approved enhancement in timelines for utilizing IPO Proceeds vis-à-vis utilisation plans as specified in the Prospectus as stated above 6 Statement of assets and liabilities as at: Particulars Shareholders Funds Capital Stock Option Outstanding Share Application Money Reserves and Surplus Total Shareholders Funds Application of Funds Fixed Assets Investments Deferred Tax Assets Current Assets, Loans and Advances (a) Sundry Debtors (b) Cash and Bank Balances (c) Loans and Advances Less : Current Liabilities and Provisions (a) Liabilities (b) Provisions Net Current Assets Total Application of Funds March 31, 2010 1,903.11 23.01 1.73 18,024.95 19,952.80 2,124.02 9,085.77 72.24 3,922.52 4,533.38 4,971.26 2,266.42 2,489.97 8,670.77 19,952.80 (Rs. in lacs) March 31, 2009 1,892.70 9.79 14,622.11 16,524.60 1,982.15 9,847.34 71.44 4,505.87 1,892.00 3,011.55 2,341.59 2,444.16 4,623.67 16,524.60 7 During the quarter, the Company received 18 investor grievances and all such grievances were resolved. There were no outstanding investor grievances at the beginning and at the end of the quarter. Figures for previous quarter / year have been regrouped, wherever necessary. For and on behalf of Board of Directors Place: Mumbai Date: May 25, 2010 8 V. K. Mundhra Chairman     ");
array_files[131]=new Array(0,4,"http://www.eclerx.com/pdfs/Q4FY10_Consolidated_Financials_Results.pdf","2010-05-25","41K"," Press Release Draft    ","","","ECLERX SERVICES LIMITED REGD OFF:1st Floor, Sonawala Building, 29, Bank Street, Fort,Mumbai 400 023 AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE YEAR ENDED MARCH 31, 2010 (Rs. in lacs, except per share data) Quarter Ended Year Ended Quarter Ended Year Ended Particulars March 31, 2010 March 31, 2009 March 31, 2009 March 31, 2010 (Unaudited) (Audited) (Unaudited) (Audited) Net Sales/Income from Operations 7,128.82 5,427.73 25,702.10 19,727.65 Expenditure Employees Cost 3,121.32 1,924.24 10,778.13 7,488.36 Depreciation and amortisation 192.56 199.73 699.44 730.33 Exchange Difference (Net) (144.81) 848.24 1,597.37 908.84 Other Expenditure 1,397.18 870.39 4,887.34 4,158.85 Total 4,566.25 3,842.60 17,962.28 13,286.38 Profit from Operations before Other Income, 2,562.57 1,585.13 7,739.82 6,441.27 Interest and Exceptional Items Other Income 115.11 128.95 541.71 505.46 Profit before Interest & Exceptional Items 2,677.68 1,714.08 8,281.53 6,946.73 Interest 3.57 Profit after Interest but before Exceptional Items 2,677.68 1,714.08 8,281.53 6,943.16 Exceptional Items Profit from ordinary activities before tax 2,677.68 1,714.08 8,281.53 6,943.16 254.29 2,423.39 2,423.39 1,903.11 18,060.35 12.76 12.24 7,621,224 40.05% 171.53 1,542.55 1,542.55 1,892.70 14,662.68 8.16 8.11 7,517,124 39.72% 927.80 7,353.73 7,353.73 1,903.11 18,060.35 38.73 37.14 7,621,224 40.05% 764.89 6,178.27 6,178.27 1,892.70 14,662.68 32.67 32.50 7,517,124 39.72% 1 2 a) b) c) d) 3 4 5 6 7 8 9 10 Tax Expense 11 Profit from ordinary activities after tax 12 Extraordinary Items 13 Net Profit for the period 14 Paid up Equity share Capital (Face Value of Rs 10/- Each) 15 Reserves excluding Revaluation Reserve 16 Earnings Per Share (EPS) Basic Diluted 17 Public Shareholding Number of shares Percentage of Shareholding 18 Promoters and Promoter Group Shareholding a) Pledged / Encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) b) Non-encumbered - Number of Shares - Percentage of Shares (as a % of the total shareholding of promoter and promoter group) - Percentage of Shares (as a % of the total share capital of the company) Nil NA NA Nil NA NA Nil NA NA Nil NA NA 11,409,875 100.00% 59.95% 11,409,875 100.00% 60.28% 11,409,875 100.00% 59.95% 11,409,875 100.00% 60.28% Notes : 1 The Consolidated Financial Results of eClerx Services Limited (the Company) are compiled from the Consolidated Financial Statements prepared in accordance with the principles and procedures for the preparation and presentation of Consolidated Accounts as set out in the Accounting Standard 21 on Consolidation of Financial Statements as notified under the Companies Act, 1956. 2 The above Consolidated Financial Results have been reviewed by the Audit Committee and approved by the Board of Directors (the Board) at its meeting held on May 25, 2010. 3 The Board of Directors have recommended a final dividend of Rs. 10/- per Equity Share of Rs 10/- each for the year 2009-10. 4 The Company operates under a single primary segment, which is data analytics and process outsourcing services. Further, the risks and rewards under various geographies where the Group operates are similar in nature. -1- 5 The Company has deferred the recognition of cumulative Minimum Alternative Tax (MAT) credit of Rs 1,349.67 lacs as at March 31, 2010, which could be available for set off against future tax liability under the provisions of the Income Tax Act, 1961 on account of uncertainty around the time frame within which income tax will be payable under the normal provisions against which the MAT credit can be utilised. 6 Use of IPO proceeds is summarised as follows: (Rs. in lacs) Planned as per Prospectus 2,200.00 1,800.00 1,000.00 1,610.00 6,610.00 Original Utilisation Schedule Fiscal 2010 Fiscal 2010 Revised Utilisation Schedule Fiscal 2012 Fiscal 2011 Particulars Acquisitions Infrastructure Investments Setting up of Additional Facilities General Corporate purposes Total Utilisation upto March 31, 2010 1,800.00 251.95 1,492.20 3,544.15 Balance 2,200.00 748.05 117.80 3,065.85 The unutilised proceeds from IPO have been held under bank fixed deposits and debt oriented mutual funds. The Board of Directors at its meeting held on May 25, 2010, without changing the purpose of utilisation of IPO proceeds, approved enhancement in time-lines for utilising IPO Proceeds vis-à-vis utilisation plans as specified in the Prospectus as stated above. 7 Statement of assets and liabilities as at: Particulars Shareholders Funds Capital Stock Option Outstanding Share Application Money Reserves and Surplus Total Shareholders Funds Application of Funds Fixed Assets Intangible Assets Investments Deferred Tax Assets Current Assets, Loans and Advances (a) Sundry Debtors (b) Cash and Bank Balances (c) Loans and Advances Less : Current Liabilities and Provisions (a) Liabilities (b) Provisions Net Current Assets Total Application of Funds March 31, 2010 1,903.11 23.01 1.73 18,060.35 19,988.20 2,211.42 1,013.97 7,745.81 72.24 3,922.52 4,722.39 5,011.22 2,199.73 2,511.64 8,944.76 19,988.20 (Rs. in lacs) March 31, 2009 1,892.70 9.79 14,662.68 16,565.17 2,020.35 1,082.90 8,507.44 71.44 4,505.85 2,128.00 3,066.15 2,306.42 2,510.54 4,883.04 16,565.17 8 During the quarter, the Company received 18 investor grievances and all such grievances were resolved. There were no outstanding investor grievances at the beginning and at the end of the quarter. 9 The Standalone Financial results of the Company would be available for perusal on the companys website viz www.eclerx.com. Key standalone financial information is given below: (Rs. in lacs) Year Ended March 31, 2010 March 31, 2009 25,702.10 19,708.47 8,134.85 6,755.08 7,259.18 6,064.15 Particulars Income from Operations Profit before tax Profit after tax Quarter Ended March 31, 2010 March 31, 2009 7,128.82 5,428.27 2,628.44 1,607.93 2,391.41 1,470.29 10 Figures for previous quarter / year have been regrouped, wherever necessary. For and on behalf of Board of Directors Place: Mumbai Date: May 25, 2010 V. K. Mundhra Chairman -2-     ");
array_files[132]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Q4-FY10_Investor_Presentation.pdf","2010-05-25","157K"," Financial Performance Q3 FY10    ","","","Financial Performance FY 10 May 25, 2010 eClerx ­ An ISO/IEC 27001:2005 Certified Company 0 Confidential eClerx ­ An ISO / IEC 27001:2005 Certified Company Financial Summary Metrics Total Revenue (INR M) Revenue Opg Revenue (INR M) Opg Revenue (USD M) EBITDA (INR M) Profit OPM (INR M) Net Profit (INR M) EBITDA % Margin OPM % Net Profit % EPS Basic (INR) Diluted (INR) Q4 FY 10 739 713 15.8 287 242 242 39% 34% 33% 12.8 12.2 Q-o-Q 10% 3% 6% 11% 7% 14% 0% 4% 1% 14% 13% FY 10 2,465 2,570 55.0 898 934 735 36% 36% 30% 38.7 37.1 Y-o-Y 28% 30% 30% 16% 27% 19% 4% 1% 2% 19% 14% Growth momentum continues ­ USD revenue up 6% Q-o-Q and 30% Y-o-Y Operating and net margins maintained YoY Proposed a final dividend of Rs 10 per share, bringing full year total dividend to Rs 17.50 per share ­ Payout ratio (including DDT) exceeds 50% of net income 1 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Highlights Achieving true scale ­ crossed 50mm in revenue, nudging 3,000 employees ­ Set up Singapore sub, now have direct presence in 5 countries Increasing wallet-share at strategic clients ­ Increasing services/stakeholders; much higher criticality and integration ­ Higher concentration as anticipated, in the short term Broad basing growth through second tier clients ­ Many now approaching critical mass/growth inflexion point Continuing investment in people and infrastructure ­ Continuing to invest in senior level talent both in India and in client markets ­ Attrition is up, but largely successful in retaining key talent ­ New Airoli facility build out commenced for the first 44k sq. ft., expected to start ops in June 2 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Other Updates Current Hedge Status Consistent policy of hedging receivables for next 12-18 months Contract Year FY 11 Forward Total FY 11 ­ Equiv USD FY 12 Total FY 12 ­ Equiv USD Put Option FY 11 USD USD Currency USD Euro Amount 27.3 M 3.9 M 32.2 M 8.3 M 8.3 M 6.0 M Average Rate (INR) 48.9 69.2 49.9 48.0 48.0 46.5 Note: EUR/USD taken at 1.25 3 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Highly Liquid Balance Sheet Total Cash and Cash equivalents of INR 1,247 M, zero debt on balance sheet ­ Equivalent to INR 65.5 per share Trailing 12 months EPS ­ Basic: 38.7 ­ Diluted: 37.1 Book value per share of INR 116.7 Utilization of IPO Proceeds Figures in INR Millions Particulars Acquisitions Infrastructure investments Setting up of additional facilities General corporate purposes Total Planned as per Prospectus 220.0 180.0 100.0 161.0 661.0 Utilization up to March 31, 2010 ­ 180.0 25.2 149.2 354.4 Balance 220.0 ­ 74.8 11.8 306.6 4 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 P&L Comparison: FY 10 vs FY 09 Figures in INR Millions Operating P&L Operating Revenue Cost of Revenues Employee Cost General Administration and Management Rent Communication Expenses Legal and Professional Fees Electricity Conveyance Provision for Bad Debt Others Total G&A Selling and Distribution Depreciation and Amortization Interest Total Operating Cost Operating Profit FY 10 2,570.2 1,077.8 100.2 58.4 65.4 29.8 28.3 0.8 109.6 392.5 96.3 69.9 0.0 1,636.5 933.7 % of OPR FY 09 1,972.8 % of OPR 41.9% 3.9% 2.3% 2.5% 1.2% 1.1% 0.0% 4.3% 15.3% 3.8% 2.7% 0.0% 63.7% 36.3% 748.8 94.1 46.6 46.4 38.4 17.3 26.4 82.7 351.9 57.7 79.3 0.4 1,238.1 734.7 38.0% 4.8% 2.4% 2.4% 1.9% 0.9% 1.3% 4.2% 17.8% 2.9% 4.1% 0.0% 62.8% 37.2% 5 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 OPM Bridging Analysis: FY 10 vs FY 09 37.2% 4.3% 0.9% 0.5% 1.3% 1.3% 1.3% 36.3% FY 09 Emp. Cost S&M Exp. Exc. Rate Bad Debt Prov Dep & Amort Other G&A FY 10 Note ­ Bridging analysis in constant currency, impact of currency movements shown in exchange rate Higher capacity utilization helped drive a scaling in G&A and depreciation costs Used the headroom to increase investment in senior management talent 6 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 NPM Bridging Analysis: FY 10 vs FY 09 32.0% 2.0% 0.9% 0.3% 0.3% 29.8% FY 09 Forex Losses OPM Tax Inv Inc FY 10 Lower effective tax rate in FY 10, despite increase in MAT tax rate due to higher SEZ revenue contribution Forex losses should reduce going forward, given more favorable rates for remaining hedges 7 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Revenue Quality Metrics USD Currency Concentration (%) EURO GBP North America Geographic Concentration Europe ROW FY 10 73% 23% 4% 61% 34% 5% FY 09 77% 18% 5% 62% 31% 7% Client Concentration Top 5 FTE 82% 73% 42% 75% 67% 28% Billing Mix SEZ Revenue 8 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Status Update Headcount 2863 1973 1527 1021 FY 07 FY 08 FY 09 FY 10 Attrition 37.0% 35.1% 30.5% 26.8% FY 07 FY 08 FY 09 FY 10 9 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 FY 11 ­ Emerging Themes Continued client focus on cost reduction ­ Broadly positive for outsourcing and off shoring ­ Cost / benefits of third party vs. captives seem well understood at this stage IT and consulting budgets up on the whole ­ Large scale change programs underway at many clients Companies have to worry about governments like never before ­ Fiscal status means higher taxes, more bureaucracy, more protectionism ­ Consumer and employee protection on the rise, will affect margins ­ Hostile governments at home and abroad(selectively hurt industries / participants) ­ Currency risk back with a vengeance Financial services continues to be target of substantial regulatory overhaul ­ Aggressive product / process complexity reduction ­ Increase in transparency and capital requirements We stay confident that 2011 will be a growth year on all counts... 10 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Thanks 11 eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10     ");
array_files[133]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Earnings_Call_Q4FY10.pdf","2010-05-25","32K"," Microsoft Word - eClerx_Earnings Call.doc    ","","","eClerx Services Ltd. to announce Fourth quarter & Full Year 2010 results on 25th May, 2010; Earnings Call to be conducted on the same day Mumbai, May 18th, 2010 ­ eClerx Services Ltd. (eClerx or Company), (BSE: 532927), (NSE: ECLERX), Indias first publicly-listed KPO and a Forbes 200 Best Under a Billion company, will announce its fourth quarter and full year results ending March 31 on Tuesday, May 25th, 2010. The earnings call for the results would be held on the same day, and the earnings details will also be available on the companys website, www.eclerx.com Earnings Call (5:30 pm ­ 6:30 pm IST) The Company will conduct an hour long conference call on 25th May at 5:30 PM IST, where the top management of the Company will discuss the results and answer questions from participants. Date Time India Dial-in Numbers Mumbai Delhi Bangalore Chennai Hyderabad Kolkata International Dial-in Numbers USA UK Singapore Hong Kong eClerx Participants May 25, 2010 5.30 PM IST 022 3065 0151 / 022 6629 0376 011 6000 1221 080 6000 1221 044 6000 1221 040 6000 1221 033 6000 1221 1 866 746 2133 0 808 101 1573 800 101 2045 800 964 448 Mr. P. D. Mundhra ­ Executive Director Mr. Anjan Malik ­ Director Mr. Sachin Rastogi ­ Associate Prinicipal Participants are requested to log in 10 minutes prior to the start of the scheduled call. About eClerx Services Ltd: We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, retail and manufacturing industries. Some of our largest clients in terms of revenue - 2 - contribution include leading global corporations with whom we have multi-year partnerships. (* as on 31 December 2008) For further information, please contact: Sachin Rastogi eClerx Services Tel: +91 22 6614 8463 Email: sachin.rastogi@eclerx.com Diwakar Pingle Christensen IR Tel: +91 98339 04971 Email: dpingle@christensenir.com     ");
array_files[134]=new Array(0,1,"http://www.eclerx.com/About_Rec_eClerx_MAKE_Finalist.html","2010-05-18","13K","eClerx: Recognition    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx, MAKE    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Recognition Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Recognition Directors Management team Recognition Contact Us News eClerx among 14 Most Admired Knowledge Enterprise (MAKE) Finalists Teleos, in association with The KNOW Network announced the 14 finalists in the 2009 Indian Most Admired Knowledge Enterprises (MAKE) study. This fifth annual Indian MAKE study is an established benchmark to recognize the countrys leading organizations for their ability to leverage enterprise knowledge to deliver superior performance in the areas of innovation, operational effectiveness and excellence in products and services. eClerx is one of the 14 organizations, short listed across industry segments. A panel of Indian Fortune 500 senior executives and internationally-recognized knowledge management and intellectual capital experts have selected the 2009 Indian MAKE Finalists. The panel has recognized organizations founded and headquartered in India against a framework of eight key knowledge performance dimensions which are the visible drivers of competitive advantage: Creating a corporate knowledge-driven enterprise culture Developing knowledge workers through senior management leadership Delivering knowledge-based products/solutions Maximizing enterprise intellectual capital Creating an environment for collaborative knowledge sharing Creating a learning organization Delivering value based on customer/stakeholder knowledge Transforming enterprise knowledge into shareholder/stakeholder value Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[135]=new Array(0,4,"http://www.eclerx.com/pdfs/IR%20presenation%20final%20(2).pdf","2010-05-17","300K"," Corporate Presentation    ","","","Corporate Presentation eClerx ­ An ISO/IEC 27001:2005 Certified Company 1 Confidential eClerx ­ An ISO / IEC 27001:2005 Certified Company Disclaimer Certain statements in this document that are not historical facts are forward looking statements. Such forward-looking statements are subject to certain risks and uncertainties like government actions, local, political or economic developments, technological risks, and many other factors that could cause actual results to differ materially from those contemplated by the relevant forward-looking statements. eClerx Services Limited will not be responsible for any action taken based on such statements and undertakes no obligation to publicly update these forward-looking statements to reflect subsequent events or circumstances. 2 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 3 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Company Overview Our Business Delivery Capabilities Provide data analytics and customized process solutions to global clients Current portfolio spans 200+ specialized core and critical engagements Solutions blend people, process and technology to reduce total cost of service to clients whilst improving quality and control Annuity revenue model with contracts averaging 2-3 years ~2700 staff across 4 state of the art facilities in Mumbai and Pune CMMI Level 3 software team of 100 FTE build customized work flow platforms ISO 27001 certified for Information Security Best in class Knowledge Management program with 1000+ in house training courses Client Relationships Organized into two divisions ­ Capital Markets and Enterprise Analytics Capital Markets focused on global financial institutions Enterprise Analytics supports diverse industries including manufacturing, retail, travel and media ~50 clients ­ 14 Fortune 500 companies and most others being Global 2000 enterprises Accolades Featured in Forbes Asias 200 Best Under a Billion; the only KPO and one of the 22 Indian companies to make the list Picked by Economic Times as one of Indias 100 Fastest Growing Companies Named Rising Star by International Association of Outsourcing Professionals 4 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 A Brief History How We Have Grown... ... continuously expanding our presence ... eClerx Incorporated Sales office in London Offshore Delivery Centre (ODC) in Sewri (Mumbai) 3rd ODC at Ghatkopar Acquired Igentica Group IPO Named as Rising Star by IOAP 2001 2000 Sales office in Austin, U.S.A 2006 2004 Starts 2nd ODC at Ghatkopar (Mumbai) 2008 2007 4th ODC at Pune Opened New York Office Only KPO to be featured in Forbes Best Under a Billion 2009 5 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Skill and Scale ­ A Great Combination KPO eClerx Sweet Spot Specialized domain knowledge Complex Operational Delivery Specialized HR & Training Processes Unique Transition & Account Management Consulting/ Advisory KPO Equity Valuations Actuarial Services Demand Supply Forecast/Market Views Benchmarking & Process Improvement Studies Pharma Drug Launch Studies/Legal Outsourcing Market Intelligence Data Analytics Reference Data Maintenance M & A Analysis Statistical Modeling Financial Reporting Fund Administration Web Analytics Judgment Based Processing Unscripted Customer Service/ BPO processes Customer Insight Studies Loans pre-underwriting & closure Air/Car & Hotel reservations processing Catalog Integrity Checks Rules Based Processing Accounts Payable/Receivable Loans Application Processing Bank Reconciliations Call Centers Claim Data Entry/Indexing Spreadsheet Uploads Database Uploads Voice Services/Data Capture BPO Transaction Intensive Judgment Intensive Strategic 6 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 7 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Our Business eClerx is a Knowledge Process Outsourcing (KPO) service provider with two divisions: Enterprise Analytics & e-Commerce Transformation Capital Markets Provide sales and marketing support to leading global manufacturing, retail and travel & leisure enterprises Enterprise Analytics Pricing and channel solutions enable clients to maintain optimal pricing and gain control over their distribution channels e-Commerce solutions focus on content development, online performance optimization and customer experience management Provide specialist middle-office & back-office support to capital markets divisions of the worlds largest banks Capital Markets Processes support all asset classes including equity, fixed income, currencies and commodities Key services include trade reconciliations, confirmations, settlements, risk management and reference data management eClerx supports core and critical high domain activities for clients 8 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Enterprise Analytics Pricing/ Profitability Performance Customer Experience Management & Demand Generation Helping Clients analyze, understand, respond to and capitalize on their products & services pricing landscape Identifying and enhancing the different points in a customers online experience on a Clients website that drive increased sales Web Analytics Implementing, reporting and analyzing all performance of our Clients websites across web analytics platforms, driving customer buzz, retention and revenues Content Management Support Execution, management and benchmarking of all online content management, ensuring optimal customer experience Channel/Vendor Management Analysis of all participants up and down the supply chain, identifying improvements to sales and supply performance, enhancing margins eClerxs Analytics & Operational Services expertise helps drive our clients top line, competitiveness and efficiency 9 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Capital Markets Front Office/ Middle Office Ensuring accurate deal entry and representation across ticketing, risk, P&L, and collateral systems External Validation Documentation of terms and conditions of capital market transactions, including the resolution of discrepancies with counterparties Settlements Ensuring the timely and accurate settlement of cash flows and securities, performing remediation where required Lifecycle/Risk Management Managing trading events related to capital market transactions and minimizing operational risk through various controls Data Management Performing critical real-time maintenance of static data repositories, used for feeding downstream systems eClerx supports processes across the entire trade lifecycle and asset classes 10 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 11 Confidential eClerx ­ An ISO/IEC 27001:2005 Certified Company May 10 Key Challenges & eClerxs Response Typical KPO Challenges Demand Side Revenues are projec      ");
array_files[136]=new Array(0,1,"http://www.eclerx.com/About_Directors.html","2010-05-12","21K","eClerx: Directors    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, anjan malik wharton, anjun mallik eclerx, kaushal mahajan, kishore poduri, pd mundra, abg cement pradeep kapoor, banking bpo, Vikram Limaye, V.K. Mundhra, eclerx reasons for success    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Directors Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Directors Directors Management team Recognition Contact Us News Mr. V.K. Mundhra Chairman Mr. V.K. Mundhra, 67 years, is the Chairman of our Company. He joined our Company in March, 2000. He holds a bachelor’s degree in commerce from St. Xaviers College, Calcutta. Mr. Mundhra has over 35 years of varied business experience having successfully run and looked after large scale manufacturing units in the field of steel, engineering and chemicals. During the 1960s and 1970s, he was a director of Turner Morrison and Company Limited, which had several large manufacturing and industrial units under its fold such as Shalimar Tar Products Limited, Lodna Colliery Company Limited, Angelo Brothers Limited, Shalimar Works Limited etc and was actively associated in their management. During the 1970s, he managed Globe Motors Limited, Delhi which had a steel division by the name of Globe Steel and an auto component clutch manufacturing unit called Luk Auto Ancillary India Limited. He converted Globe Steel from a mild steel manufacturing unit to an alloy steel manufacturing unit when they were hardly any such units in the private sector. Mr. PD Mundhra Co-founder and executive director Mr. PD Mundhra is the co-founder and executive director of eClerx Services Limited. Mr. Mundhra has over 15 years of experience in the manufacturing and financial services industries. Seven years of which have been spent in capital markets and the KPO / BPO sector. Mr. Mundhra, along with Mr. Malik, founded eClerx in the year 2000. He brought with him a wealth of experience gleaned from his tenure in the investment banking division of Lehman Brothers and the corporate treasury at Citibank. Prior to his tryst with finance, he ran a number of entrepreneurial ventures, including setting up a joint venture with Amco Veba of Italy for manufacturing and marketing mobile cranes in India, and a consumer products packaging plant for Unilever. He holds a Master of Business Administration degree in finance from The Wharton School, University of Pennsylvania (USA) and a degree in Bachelors of Commerce from St. Xaviers College, Calcutta (India). Mr. Anjan Malik Co-founder and director Mr. Anjan Malik is the co-founder and director of eClerx Services Limited, and the executive director of its on-shore subsidiaries. He has over 15 years of experience in investment banking, capital markets, consulting and technological solutions. Seven of those 15 years have been devoted to capital markets and the KPO / BPO sector. Prior to his involvement with eClerx, which he co-founded in 2000 along with Mr. Mundhra, Mr. Malik ran the credit trading department for Lehman Brothers in London. Before Lehman, he worked in Europe as a senior consultant with Accenture’s capital markets practice. Mr. Malik holds a Masters of Business Administration degree in finance from The Wharton School, University of Pennsylvania (USA) and a first class Bachelors of Science degree in Physics, with honors, from the Imperial College of Science and Technology, London (UK). Mr. Jimmy Bilimoria Non-executive and independent director Mr. Jimmy Bilimoria, 60 years, is a non-executive and independent Director of our Company. He joined our Board on October 29, 2007. He holds a bachelor’s degree in commerce from Sydenham College of Commerce and Economics, Mumbai. He is also a fellow member of the Institute of Chartered Accountant, England and Wales. He is the chairman and managing director of Ciba Speciality Chemicals India Limited and has been associated with Ciba group since 1998 where he was responsible for successful implementation of business model for Ciba group in India, in setting up of an independent research and development facility and disinvestment of polymer business. He has also played a major role in the merger of Sandoz (India) Limited and Hindustan Ciba Geigy Limited in formation of Novartis India Limited, and the subsequent demerger of Ciba Speciality Chemicals India Limited. He is also a director of ING Investment Management Pvt Limited and chairman of its audit committee. Mr. Anish Ghoshal Non-executive and independent director Mr. Anish Ghoshal, 42 years, is a non-executive and independent Director on our Board. He joined our Board in August, 2007. He graduated with a bachelor’s degree in commerce with honours from St. Xavier’s College, Calcutta, thereafter he obtained bachelor’s degree in law from University of Bombay. He has been involved in legal practice since 1990, specializing in corporate, regulatory laws, acquisitions, joint ventures, labor laws, real estate and intellectual property laws. He is currently a partner in AM Law, Advocates and Solicitors. Mr. Pradeep Kapoor Non-executive and independent director Mr. Pradeep Kapoor, 62 years, is a non-executive and independent Director on our Board. He joined our Company in August, 2007. He holds a bachelor’s degree in mechanical engineering, from Regional Engineering College, Bhopal University. He has been associated with the infrastructure industry, especially engineering and construction industry, for about 40 years and under his leadership a number of major cement plants, mineral processing plants and infrastructure projects have been constructed. In the past he was associated with one of the subsidiaries of Trafalgar House, U.K, Chairman of Fuller Infotech Private Limited and a Director of FLS Automotion India Private Limited. Further, Mr. Pradeep Kapoor has also been the chief executive officer of some of the major Indian companies such as Dodsal Limited and Sanghi Industries Limited. Currently, he is the managing director and chief executive officer of ABG Cement Limited, the managing director of ABG Engineering and Constructions Limited and a director of ABG Energy Private Limited. Mr. Vikram Limaye Non-executive and independent director Mr. Vikram Limaye, 40 years, is a non-executive and independent Director of our Company. He joined our Board in August, 2007. He graduated with a bachelor’s degree in commerce from University of Mumbai. He is also a chartered accountant from the Institute of Chartered Accountants of India and holds a master’s degree in business administration from the Wharton School, University of Pennsylvania. He has over 18 years of experience with global investment banks, foreign banks and global accounting firms. He began his corporate career with Arthur Andersen in Mumbai and has also worked with the Business Advisory Services Group at Ernst and Young and the Global Consumer Banking Group at Citibank N.A. He has also worked with Credit Suisse First Boston, U.S.A. in a variety of roles in investment banking, capital markets, structured finance and credit portfolio management. He joined Infrastructure Development Finance Corporation Limited as an executive director in March, 2005. Mr. Sandeep Singhal Non-executive and Non independent director Mr. Sandeep Singhal, 41 years, is a Non Executive and Non Independent Director. He joined our Board as Additional Director with effect from April 30, 2010. Mr. Sandeep Singhal is cu      ");
array_files[137]=new Array(0,4,"http://www.eclerx.com/pdfs/Press%20Release%20eClerx_5May.pdf","2010-05-05","220K"," Microsoft Word - Press Release eClerx_Final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
array_files[138]=new Array(0,4,"http://www.eclerx.com/pdfs/letter%20to%20SE.pdf","2010-05-03","347K","letter%20to%20SE.pdf    ","","","    ");
array_files[139]=new Array(0,1,"http://www.eclerx.com/CompanyNews_PPS_eclerx.htm","2010-04-28","13K","eClerx: Company News    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, knowledge manager jobs, competitive intelligence price positioning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Company News Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers News Company News Earnings Releases eClerx to Exhibit at Professional Pricing Society (“PPS”) 21st Spring Conference in Chicago May 6 & 7 April 20, 2010 – eClerx will continue its long commitment to the Pricing industry by exhibiting at the Professional Pricing Society’s 21st Spring Conference in Chicago at the Intercontinental Chicago O’Hare Airport Hotel on May 6th & 7th. eClerx is proud to have been a sponsor of the PPS for the last 5 years and will use the opportunity to engage with the pricing industry, helping them solve their competitive pricing and catalog analytics and data management challenges. For attendees, please stop by booth 10 at the conference to learn more about our services and the chance to win an Amazon Kindle. For more information about the conference, please visit http://pricingsociety.com/Page4792.aspx For more information about eClerx’s Pricing Services, please visit www.eclerx.com/Sales_Marketing_Support.html#Competitive_pricing_catalog_analytics About eClerx: eClerx is a specialist Knowledge and Business Process Outsourcing (“KPO” / “BPO”) company providing operational support, data management and analytics solutions to almost 50 Global Fortune 1000 clients including many of the world’s leading High Tech and Industrial Manufacturing, Financial Services, Online Retail and Distributors, Interactive Media & Entertainment, Travel and Leisure, and Software Vendor companies. Incorporated in 2000, eClerx is India’s first and only publicly listed KPO company and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs nearly 3,000 employees across its four Indian delivery centers offices in Mumbai and Pune plus our global client interfacing locations in New York, London, Silicon Valley, Austin, Dublin and Singapore. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[140]=new Array(0,1,"http://www.eclerx.com/Press_Release_Moneycontrol_on_eclerx.htm","2010-04-28","13K","eClerx: Company News    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, knowledge manager jobs, competitive intelligence price positioning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Company News Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers News Company News Earnings Releases Fin services segment to not reflect much slowdown: MoneyControl on eClerx PD Mundhra, ED at eClerx Services Ltd, said the growth outlook, even if they have a flat Q4, may result to about Rs. 122 crore for the full year. It represents a good 40-45% growth over the last year, he told CNBC-TV18. He also said that they don’t see any major signs of a slowdown in the financial services segment. Excerpts from CNBC-TV18s exclusive interview with PD Mundhra: Q: Can you give us your numbers in terms of topline and bottomline for the third quarter? A: Our topline for the third quarter was about Rs. 34.7 crore and net profit was about 12.5 crore. Q: Give us an idea of what kind of a growth you hope to be able to clock for the full financial year going ahead? A: As you are aware, SEBI restrictions prohibit me from speaking about that. If you compare our H1 numbers and Q3 numbers, over the nine months we have done about Rs. 87 crore in topline and even if we have a flat Q4, then it may result to about Rs. 122 crore for the full year. So even at those levels, I think it represents a good 40-45% growth over the last year. Q: Last time we spoke to you, you had said that you were looking at acquisitions in US and in Europe, how close are you to signing one up? A: Frankly, we continue to look at opportunities all the time, but not much has changed since we last spoke on that subject, so I wouldn’t say that there is something very imminent. Q: How much growth do you see come in from the inorganic space in FY09 since that’s the financial that everybody is watching out for in terms of growth? A: We operate in two major segments, one is financial services, and other retail and manufacturing. Both for this year and the next looks like growth in both segments will be approximately similar. We don’t really see any major signs of a slowdown in terms of our practice in financial services. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[141]=new Array(0,1,"http://www.eclerx.com/News_Non_Earnings_PR.html","2010-04-28","18K","eClerx: Earnings Releases    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, knowledge manager jobs, competitive intelligence price positioning    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Earnings Releases Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers News Company News Earnings Releases Earnings Releases January 28, 2010 eClerx’s first 9 months FY10 operating revenue up 30% at Rs.185.7 crore and operating profit up 41% at Rs.69.2 crore October 28, 2009 eClerx’s H1 FY10 operating revenue up 28% at Rs.116.7 crore and operating profit up 55% at Rs.43.2 crore July 27, 2009 eClerx’s Q1 FY10 operating revenue up 28% at Rs.54.4 crore and operating profit up 36% at Rs.19.5 crore June 8, 2009 eClerx’s FY09 revenue up 51% at Rs 193 crore and Profit after tax up 39% at Rs.62 crore January 19, 2009 eClerx’s first 9 months FY09 revenue up 67% at Rs.146 crore and Profit after tax up 58% at Rs.46 crore October 17, 2008 eClerx’s H1 FY09 revenue up 86% at Rs.98.01 crore and profit after tax up 78% at Rs.30.16 crore July 24, 2008 eClerx’s Q1 FY09 revenue up 76% at Rs.46.03 crore and Profit after tax up 54% at Rs.16.09 crore May 26, 2008 eClerx’s Q4 FY08 revenue stood at Rs.40.95 crore and Profit after tax stood at Rs.15.17 crore January 28, 2008 eClerx’s Q3 FY08 revenue stood at Rs.34.7 crore and profit after tax stood at Rs.12.46 crore Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[142]=new Array(0,4,"http://www.eclerx.com/pdfs/Press%20release%20-%20IAOP%202010.pdf","2010-04-21","10K"," Press release - IAOP 2010    ","","","eClerx Recognized Again in 2010 by The International Association of Outsourcing Professionals (IAOP) as a Rising Star across 7 Categories April 19, 2010 ­ The IAOP recognized eClerx in its 2010 Global Outsourcing 100 survey as one of the rising stars across seven different categories, up from the five categories eClerx was recognized for in 2009: · · · · · · · Rising Star ­ Financial Management Services Rising Star ­ Western Europe Rising Star ­ United Kingdom Rising Star ­ Biggest Public Company Rising Star ­ Overall Revenues Rising Star ­ Number of Employees Rising Star ­ Financial Services by Industry Focus (Banking, Markets) Founder and Executive Director PD Mundhra said on the announcement, We are excited to be recognized again by the IAOP across more categories this year. Our non-stop focus on our clients, employees, execution and quality have enabled us to come through this difficult economic period strongly and we will continue to take up the challenge for the rest of 2010 and beyond. The evaluation process for the IAOP Global Outsourcing 100 mirrors that employed by many top customers and considers four key criteria: 1. Size and growth in revenue, employees, centers/offices and countries served. Companies are separated into judging group by size (Leaders and Rising Stars for providers, and Leaders and Boutiques for advisors) and are judged separately. 2. Customer experience as demonstrated through the value being created at the companys top customers. 3. Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications and investment in the development of people, processes and technologies. 4. Management capabilities as reflected in the experience and accomplishments of the business top leaders and investments in management systems that ensure outsourcing success. Similar to a Request for Proposal process, companies are ranked on quality following a rigorously judged application process that examines multiple criteria. Judging is based on the information provided by each company on its application in combination with independent research and customer references. Applications and judging for service providers and advisors are separate. Judging is done by an independent panel organized each year by IAOP made up of industry experts with personal experience in selecting outsourcing service providers for their companies. About eClerx: eClerx is a specialist Knowledge and Business Process Outsourcing (KPO / BPO) company providing operational support, data management and analytics solutions to almost 50 Global Fortune 1000 clients including many of the worlds leading High Tech and Industrial Manufacturing, Financial Services, Online Retail and Distributors, Interactive Media & Entertainment, Travel and Leisure, and Software Vendor companies. Incorporated in 2000, eClerx is Indias first and only publicly listed KPO company and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs nearly 3,000 employees across its four Indian delivery centers offices in Mumbai and Pune plus our global client interfacing locations in New York, London, Silicon Valley, Austin, Dublin and Singapore.     ");
array_files[143]=new Array(0,1,"http://www.eclerx.com/eClerxCareerJobs_03.html","2010-03-31","17K","eClerx: Current Openings    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, address of eclerx in mumbai, address of eclerx in pune, business analyst eclerx, e clerks ghatkopar, e clerks india, e clerks mumbai, e clerks pune, e clerx ghatkopar, e clerx in pune, e clerx india, e clerx mumbai, e clerx pune, e- clerx pune, e clerx, mumbai, e clerx, pune, eclerx ,pune, e-clerx ghatkopar, eclerx ghatkopar address, eclerx ghatkopar east, eclerx ghatkopar map, eclerx ghatkoper, e-clerx in pune, e-clerx india, e-clerx mumbai, eclerx mumbai office address, eclerx office in pune, e-clerx pune, eclerx pune address, eclerx pune hinjewadi address, eclerx pune office, eclerx services ltd ghatkopar, eclerx services pvt ltd pune, eclerx sewri address, eclerx, ghatkopar, eclerx, mumbai, eclerx, pune, eclerx,mumbai, eclerx,pune, e-clerx,pune, eclex pune, pune office contact, Mumbai office contact, Mumbai office address, Pune Office Address, eclerx sewri location, information about eclerx company, in ghatkopar west, 202, ashok mills compound, opp - damodar park, l.b.s. road, ghatkopar (west), mumbai - 400 086 maharashtra india, address eclerx pune, address of eclerx in ghatkopar east, address of eclerx pune, branches of eclerx in india, contact number eclerx pune, e clerx address, e clerx ghatkoper address, e clerx hinjewadi, eclerx ghatkopar number, eclerx ghatkopar office, eclerx hinjewadi phase 2, eclerx office pune, eclerx pune,hinjewadi, eclerx services limitd in mumbai, eclerx services limitd in pune, eclerx services limited, ghatkopar, eclerx services ltd,mumbai, eclerx services ltd,pune, eclerx services pvt limited, eclerx,hinjewadi, eclerx:,it park, hinjewadi phase-ii, pune map, route map of eclerx pune,e clerx pune openings, eclerx hr, eclerx job opening in pune, eclerx jobs for freshers in pune, eclerx jobs mba, eclerx jobs mumbai, eclerx pune opening, eclerx software pvt. ltd. , eclerx vp hr, eclerx walkin in pune, eclerx-kpo, eclerxopenings, equity research+careers, hr jobs in eclerx, jobs @ eclerx, jobs at eclerx, jobs at eclerx mumbai, jobs at eclerx pune, jobs eclerx, jobs eclerx pune, jobs in eclerks, jobs in eclerx, jobs in eclerx in pune, jobs in eclerx mumbai, jobs in eclerx pune, jobs in e-clerx pune, jobs in mumbai kpo, jobs in pune kpo, kpo jobs for freshers, kpo jobs in mumbai, kpo jobs in pune, kpo jobs mumbai, kpo jobs pune, kpo pune jobs, kpos in pune, kpos in pune, pune jobs, data management & data analytic services in india, finance kpo, finance kpos, knowledge management jobs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Current Openings Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Current Openings (*) Please mention the respective job code while applying for the post. Groups Designations Skills/Requirement Opening(s) Job Codes(*) Shared Services Process Manager Graduate with 5 - 7 years of relevant exp OR MBA with 3 year experience. 1 M2-NW Senior Process Manager Graduate with 7+ years of relevant exp OR MBA 5 year experience. 2 M3-RMG Senior Analyst Engineer Graduates preferred / Non-BEs with good amt of exp. we can consider. CCNA, CCNP, MCSA certifications are preferred. Experience : Exp. 2 to 4 years. 6 days week, including occasional night shift. 10 A2-NW Senior Analyst Graduate with 2 - 4 years of relevant HR exp. 1 A2-RMG Associate Process Manager Graduate with 3 - 5 years of relevant exp OR MBA with 1 year experience. 2 M1-TECH Analyst Engineer Graduates preferred / Non-BEs with good amt of exp. we can consider. CCNA, CCNP, MCSA certifications are preferred. Experience : Exp. 1 to 2 years. 6 days week, including occasional night shift. 2 A1-NW Analyst Application Development and working on client servers for our fortune 500 clients on DotNet Technology. 1 - 3 years experience on .NET software development (on ASP.net, C# preferred / SQL) 6 A1-TECH 1 2 3 Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[144]=new Array(0,1,"http://www.eclerx.com/eClerxCareerJobs_02.html","2010-03-31","19K","eClerx: Current Openings    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, address of eclerx in mumbai, address of eclerx in pune, business analyst eclerx, e clerks ghatkopar, e clerks india, e clerks mumbai, e clerks pune, e clerx ghatkopar, e clerx in pune, e clerx india, e clerx mumbai, e clerx pune, e- clerx pune, e clerx, mumbai, e clerx, pune, eclerx ,pune, e-clerx ghatkopar, eclerx ghatkopar address, eclerx ghatkopar east, eclerx ghatkopar map, eclerx ghatkoper, e-clerx in pune, e-clerx india, e-clerx mumbai, eclerx mumbai office address, eclerx office in pune, e-clerx pune, eclerx pune address, eclerx pune hinjewadi address, eclerx pune office, eclerx services ltd ghatkopar, eclerx services pvt ltd pune, eclerx sewri address, eclerx, ghatkopar, eclerx, mumbai, eclerx, pune, eclerx,mumbai, eclerx,pune, e-clerx,pune, eclex pune, pune office contact, Mumbai office contact, Mumbai office address, Pune Office Address, eclerx sewri location, information about eclerx company, in ghatkopar west, 202, ashok mills compound, opp - damodar park, l.b.s. road, ghatkopar (west), mumbai - 400 086 maharashtra india, address eclerx pune, address of eclerx in ghatkopar east, address of eclerx pune, branches of eclerx in india, contact number eclerx pune, e clerx address, e clerx ghatkoper address, e clerx hinjewadi, eclerx ghatkopar number, eclerx ghatkopar office, eclerx hinjewadi phase 2, eclerx office pune, eclerx pune,hinjewadi, eclerx services limitd in mumbai, eclerx services limitd in pune, eclerx services limited, ghatkopar, eclerx services ltd,mumbai, eclerx services ltd,pune, eclerx services pvt limited, eclerx,hinjewadi, eclerx:,it park, hinjewadi phase-ii, pune map, route map of eclerx pune,e clerx pune openings, eclerx hr, eclerx job opening in pune, eclerx jobs for freshers in pune, eclerx jobs mba, eclerx jobs mumbai, eclerx pune opening, eclerx software pvt. ltd. , eclerx vp hr, eclerx walkin in pune, eclerx-kpo, eclerxopenings, equity research+careers, hr jobs in eclerx, jobs @ eclerx, jobs at eclerx, jobs at eclerx mumbai, jobs at eclerx pune, jobs eclerx, jobs eclerx pune, jobs in eclerks, jobs in eclerx, jobs in eclerx in pune, jobs in eclerx mumbai, jobs in eclerx pune, jobs in e-clerx pune, jobs in mumbai kpo, jobs in pune kpo, kpo jobs for freshers, kpo jobs in mumbai, kpo jobs in pune, kpo jobs mumbai, kpo jobs pune, kpo pune jobs, kpos in pune, kpos in pune, pune jobs, data management & data analytic services in india, finance kpo, finance kpos, knowledge management jobs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Current Openings Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Current Openings (*) Please mention the respective job code while applying for the post. Groups Designations Skills/Requirement Opening(s) Job Codes(*) EA Senior Analyst 1 - 2 years of experience in eCommerce domain. Willingness to work in rotating shift. Good knowledge of Computer Hardware / Excel 4 A2-EA ETS Senior Analyst 1 - 2 years of experience in eCommerce domain. Willingness to work in rotating shift. Good knowledge of Computer Hardware / Excel 37 A2-ETS Analyst Willingness to work in rotating shift. Good knowledge of Computer Hardware / Excel. 81 A1-ETS Associate Process Manager Graduate with 3 - 5 years of relevant exp OR MBA from tier 2/3 institute with 1 year experience. 4 M1-ETS Senior Process Manager Graduate with 7+ years of relevant exp OR MBA 5 year experience. 1 M3-ETS Process Manager Graduate with 5 - 7 years of relevant exp OR MBA with 3 year experience. 2 M2-ETS Associate Program Manager Not Applicable - We do not advertise or hire from outside. 1 P1-ETS Shared Services Senior Analyst Liaise with client facing teams to document complex systems and processes in a style that lends itself to easy assimilation. Streamline existing documentation. Establish and coordinate uniformity in documentation standards and guidelines. Graduate in any discipline. 2+ years relevant experience. 1 A2-KM Senior Analyst Application Development and working on client servers for our fortune 500 clients on DotNet Technology. 3 - 5 years experience on .NET software development (on ASP.net, C# preferred / SQL). Engg/MCA’s preferred. 9 A2-TECH Associate Process Manager Engineer Graduates preferred / Non-BEs with good amt of exp. we can consider. CCNA, CCNP, MCSA certifications are preferred. Exp. 4 to 6 years. Managing a team for not less then 2 years. 6 days week, including occasional night shift. 6 M1-NW 1 2 3 Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[145]=new Array(0,1,"http://www.eclerx.com/eClerxCareerJobs.html","2010-03-31","19K","eClerx: Current Openings    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, address of eclerx in mumbai, address of eclerx in pune, business analyst eclerx, e clerks ghatkopar, e clerks india, e clerks mumbai, e clerks pune, e clerx ghatkopar, e clerx in pune, e clerx india, e clerx mumbai, e clerx pune, e- clerx pune, e clerx, mumbai, e clerx, pune, eclerx ,pune, e-clerx ghatkopar, eclerx ghatkopar address, eclerx ghatkopar east, eclerx ghatkopar map, eclerx ghatkoper, e-clerx in pune, e-clerx india, e-clerx mumbai, eclerx mumbai office address, eclerx office in pune, e-clerx pune, eclerx pune address, eclerx pune hinjewadi address, eclerx pune office, eclerx services ltd ghatkopar, eclerx services pvt ltd pune, eclerx sewri address, eclerx, ghatkopar, eclerx, mumbai, eclerx, pune, eclerx,mumbai, eclerx,pune, e-clerx,pune, eclex pune, pune office contact, Mumbai office contact, Mumbai office address, Pune Office Address, eclerx sewri location, information about eclerx company, in ghatkopar west, 202, ashok mills compound, opp - damodar park, l.b.s. road, ghatkopar (west), mumbai - 400 086 maharashtra india, address eclerx pune, address of eclerx in ghatkopar east, address of eclerx pune, branches of eclerx in india, contact number eclerx pune, e clerx address, e clerx ghatkoper address, e clerx hinjewadi, eclerx ghatkopar number, eclerx ghatkopar office, eclerx hinjewadi phase 2, eclerx office pune, eclerx pune,hinjewadi, eclerx services limitd in mumbai, eclerx services limitd in pune, eclerx services limited, ghatkopar, eclerx services ltd,mumbai, eclerx services ltd,pune, eclerx services pvt limited, eclerx,hinjewadi, eclerx:,it park, hinjewadi phase-ii, pune map, route map of eclerx pune,e clerx pune openings, eclerx hr, eclerx job opening in pune, eclerx jobs for freshers in pune, eclerx jobs mba, eclerx jobs mumbai, eclerx pune opening, eclerx software pvt. ltd. , eclerx vp hr, eclerx walkin in pune, eclerx-kpo, eclerxopenings, equity research+careers, hr jobs in eclerx, jobs @ eclerx, jobs at eclerx, jobs at eclerx mumbai, jobs at eclerx pune, jobs eclerx, jobs eclerx pune, jobs in eclerks, jobs in eclerx, jobs in eclerx in pune, jobs in eclerx mumbai, jobs in eclerx pune, jobs in e-clerx pune, jobs in mumbai kpo, jobs in pune kpo, kpo jobs for freshers, kpo jobs in mumbai, kpo jobs in pune, kpo jobs mumbai, kpo jobs pune, kpo pune jobs, kpos in pune, kpos in pune, pune jobs, data management & data analytic services in india, finance kpo, finance kpos, knowledge management jobs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Current Openings Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Current Openings (*) Please mention the respective job code while applying for the post. Groups Designations Skills/Requirement Opening(s) Job Codes(*) Capital Markets Analyst Willingness to work in rotating day shifts. Basic knowledge related to Finance (Derivatives, Capital Markets and Equities). 49 A1-CAPM Senior Analyst 1 - 2 years of experience in finance domain. Willingness to work in rotating day shifts. Basic knowledge related to Finance (Derivatives, Capital Markets and Equities). 7 A2-CAPM Associate Process Manager Basic knowledge related to Finance (Derivatives, Capital Markets) and Equities). Basic analytical ability. Willingness to work in rotating day shifts. Good working knowledge on MS Office. 7 M1-CAPM Process Manager Graduate with 5 - 7 years of relevant exp OR MBA with 3 year experience. 9 M2-CAPM Senior Process Manager Graduate with 7+ years of relevant exp OR MBA 5 year experience. 7 M3-CAPM EA Associate Program Manager Not Applicable - We do not advertise or hire from outside. 1 P1-EA Process Manager Graduate with 5 - 7 years of relevant exp OR MBA with 3 year experience. 2 M2-EA Senior Process Manager Graduate with 7+ years of relevant exp OR MBA 5 year experience. 1 M3-EA Associate Process Manager Graduate with 3 - 5 years of relevant exp OR MBA from tier 2/3 institute with 1 year experience. 1 M1-EA Analyst Willingness to work in rotating shift. Good knowledge of Computer Hardware / Excel. 30 A1-EA 1 2 3 Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[146]=new Array(0,1,"http://www.eclerx.com/Careers_Job_Openings.html","2010-03-15","13K","eClerx: Job Openings    ","eclerx pune openings, eclerx mumbai jobs, jobs at eclerx, jobs at eclerx pune, jobs eclerx, jobs in eclerks,jobs in eclerx, jobs in mumbai kpo, jobs in pune kpo, kpo jobs for freshers, kpo jobs in mumbai, kpo jobs in pune, kpo jobs mumbai, kpo jobs pune, mumbai kpo jobs, pune jobs, eclerxs hiring, job in e-clerx, jobs in eclerx, pune, eclerx jobs mumbai, eclerx pune opening, eclerx walkin in pune, eclerxopenings, job openings in eclerks, latest openings in eclerx, eclerx opening, eclerx openings    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Job Openings Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Job Openings Job Openings eClerx and You Career Path Employee Testimonials The marketplace is fraught with opportunities. To enable you to capitalize on these opportunities, we have set up programs to attract the best and the brightest people and are striving to make eClerx a place where you will want to stay and build your professional career. Whether youre aspiring to the first rung of the career ladder or youre an experienced professional, we can introduce you here to the many opportunities available throughout our business. At eClerx you will work with the sharpest minds in the industry, to build deep relationships with our Fortune 500 clients and deliver world class solutions. We are scouting for your talent to help us forge ahead and write the next chapter of the eClerx story. Click here to view current openings. Featured Job Opening Senior Analyst As a Senior Analyst, a team member works in coordination with the APMs and gets an opportunity to actively participate in team management. Read more Analyst – Capital Market Working in teams that handle pre/post settlement support, inter system reconciliation, document risk review, reference data management and portfolio reconciliations. Graduates up to 30 years of age and 0-2 years of work experience may apply. Read more Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[147]=new Array(0,1,"http://www.eclerx.com/careers.html","2010-03-12","13K","eClerx: Careers    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, careers eclerx eclerx career recruitment jobs, careers in equity research, e-clerx careers, eclerx opening, eclerx openings, eclerx pune jobs, e-clerx services, non voice, non voice bpo, opening in eclerx, e clerx careers, eclerx walkin pune, eclex pune, equity research job, equity research jobs, equity research jobs for freshers    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Careers Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Careers Job Openings eClerx and You Career Path Employee Testimonials Working at eClerx Driving every global company are countless processes in finance, operations, sales, and marketing. Their growth and profitability depends to a large degree on how intelligently these processes are designed and how efficiently these processes are run. This is exactly what we do for our clients at eClerx. We run the processes that drive these companies. Our team members enjoy and appreciate the flat, collaborative, networked structure of our organization as well as its agility and flexibility in decision-making. The culture is meritocratic – the best ideas and solutions are recognized and rewarded. eClerx is known for being hyper-responsive to its customers. There is an urgency to compress delivery and turnaround times. There’s an equally fierce drive to continually improve the quality of our service. Responsiveness and continual process improvement make eClerx unique in the Knowledge Process Outsourcing and Business Process Outsourcing industries. If you believe you can make a difference at eClerx for our clients we’d like to speak with you. Please check out our job openings page. A World of Opportunity Founded in 2000, eClerx is listed on the National Stock Exchange (NSE, Ticker: ECLERX) and the Bombay Stock Exchange (BSE, Ticker: ECLERX). The majority of eClerx’s employees (currently ~2,500) are strategically located across four delivery centers in Mumbai and Pune, India. To ensure the highest level of client support, eClerx also maintains a strong presence of senior management, client service, execution and account management personnel in London, New York, Austin, Singapore and Dublin. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[148]=new Array(0,1,"http://www.eclerx.com/sitemap.html","2010-03-11","14K","eClerx: Site Map    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Site Map Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Site Map Home Solutions Financial Services Sales and Marketing Support Sales and Marketing Support Competitive Pricing & Catalog Analytics Online Operations Support Offline Operations & Data Management Financial Services Industries Services Sales and Marketing Organizations Financial Organizations Sales & Marketing Support Financial Services Investors Careers Financials Share Information Annual Reports Corporate Governance Investor FAQs Investor Contacts Job Openings eClerx and You Career Path Employee Testimonials About Us Directors Management team Recognition Contact Us News Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[149]=new Array(0,1,"http://www.eclerx.com/policy.html","2010-03-11","13K","eClerx: Privacy Policy    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, about e clerx, about e-clerx, about elercx, eclerx logo, eclerx people policies    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Privacy Policy Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Privacy Policy Policy and Notices Respecting the privacy and confidentiality of your personal information is important to eClerx. This Privacy Policy explains how eClerx collects, uses, and discloses the information you provide while using the eClerx Web site at www.eClerx.com Voluntary Provision of Personal Information During your use of the Web Site, you may be asked to voluntarily provide certain personally identifiable information, such as your name, email address, postal address and telephone number, in order to enhance your use of the Web Site or for purposes such as facilitating correspondence with you, registering your entitlement to access certain special features of the Web Site, or to complete transactions. It is always your choice whether or not to provide that personal information. If you choose not to provide requested personal information, you may not be able to use certain features of the Web Site. Permitted Uses eClerx may use your personally identifiable information to contact and correspond with you, to respond to your inquiries, to monitor and facilitate your use of the Web Site, and to improve the Web Site and our services. That information may be retained for future statistical analysis and other purposes. Permitted Email Uses eClerx may also use your personally identifiable information to provide you with email or other information about eClerx products and services and other matters. At any time you may ask eClerx to stop sending you email and other information by contacting contact@eclerx.com. Each unsolicited email eClerx sends will also tell you how to decline further email. Location of Information eClerx will store and process your personally identifiable information in Mumbai, India. Securing Your Information To help protect the confidentiality of your personally identifiable information, eClerx employs security safeguards appropriate to the sensitivity of the information. Nevertheless, all security and privacy risks cannot be eliminated. You can contribute to the confidentiality of your personally identifiable information by not disclosing your username and password to anyone. Also, please never use unsecure email to send us sensitive information, because unencrypted email is generally not secure and cannot be considered confidential. Other Web Sites The Web Site may contain links to other Web sites. When you click on one of those links, you will connect with another Web site. eClerx has no responsibility for, or control over, any linked Web sites or their privacy policies or the manner in which they collect, use or disclose your personally identifiable information. Privacy Policy Changes This Privacy Policy may be changed from time to time. Revised Privacy Policies will be posted here. This Privacy Policy is dated: January 01, 2007. Your Comments If you have any comments or questions about this Privacy Policy or your personal information, please contact us at contact@eclerx.com Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[150]=new Array(0,1,"http://www.eclerx.com/index.html","2010-03-11","13K","eClerx: Home Page    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, eclerx analysis 2009, e-clerx kpo, e-clerx technologies, analyst in eclerx, eclerx homepage, kaushal mahajan, bpo, kpo jobs in mumbai, e - clerx, team leader    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Home Page Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Continuously Improving and Managing Your Critical Operational Processes Rapidly scale your processes to meet changing market conditions and trade volumes eClerx provides an expert outsourcing option for managers of financial institutions who demand accuracy, regulatory compliance, and cost efficiency. eClerx is known for its mastery of the processes, regulations, and infrastructure that are the backbone of todays global financial organizations. Look to eClerx as your Knowledge Process Outsourcing partner for trade support and validation, settlements and clearing, asset servicing, risk management and reconciliation, metrics and reporting, expense management, or special projects. With 150 Business Analysts and Project Managers, eClerx can help you analyze and streamline processes, as well as carry out full deployments from analysis to go-live. Unlike many outsourcing firms, the company’s teams excel at compressing the time to value for clients and smoothly scaling services and infrastructure as requirements fluctuate. READ MORE Keep in step with your customers and one step ahead of the competition eClerx provides an expert outsourcing solution for sales and marketing managers who depend on immediate access to highly accurate decision support information and error-free management of your online operations and campaigns. Look to eClerx’s Knowledge Process Outsourcing teams to efficiently handle the data and content management, data analysis, and process improvement tasks marketers need to ensure a quality customer experience and competitive advantage. Our teams are known for their mastery of the processes and technologies related to all facets of ecommerce operations, web analytics, competitive pricing, content management, and data management. Unlike other BPO and KPO providers, eClerx excels at compressing the time to value of its engagements and rapidly scaling expert resources as needs fluctuate. READ MORE Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[151]=new Array(0,1,"http://www.eclerx.com/","2010-03-11","13K","eClerx: Home Page    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, eclerx analysis 2009, e-clerx kpo, e-clerx technologies, analyst in eclerx, eclerx homepage, kaushal mahajan, bpo, kpo jobs in mumbai, e - clerx, team leader    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Home Page Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Continuously Improving and Managing Your Critical Operational Processes Rapidly scale your processes to meet changing market conditions and trade volumes eClerx provides an expert outsourcing option for managers of financial institutions who demand accuracy, regulatory compliance, and cost efficiency. eClerx is known for its mastery of the processes, regulations, and infrastructure that are the backbone of todays global financial organizations. Look to eClerx as your Knowledge Process Outsourcing partner for trade support and validation, settlements and clearing, asset servicing, risk management and reconciliation, metrics and reporting, expense management, or special projects. With 150 Business Analysts and Project Managers, eClerx can help you analyze and streamline processes, as well as carry out full deployments from analysis to go-live. Unlike many outsourcing firms, the company’s teams excel at compressing the time to value for clients and smoothly scaling services and infrastructure as requirements fluctuate. READ MORE Keep in step with your customers and one step ahead of the competition eClerx provides an expert outsourcing solution for sales and marketing managers who depend on immediate access to highly accurate decision support information and error-free management of your online operations and campaigns. Look to eClerx’s Knowledge Process Outsourcing teams to efficiently handle the data and content management, data analysis, and process improvement tasks marketers need to ensure a quality customer experience and competitive advantage. Our teams are known for their mastery of the processes and technologies related to all facets of ecommerce operations, web analytics, competitive pricing, content management, and data management. Unlike other BPO and KPO providers, eClerx excels at compressing the time to value of its engagements and rapidly scaling expert resources as needs fluctuate. READ MORE Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[152]=new Array(0,1,"http://www.eclerx.com/Careers_Employee_Testimonials.html","2010-03-11","19K","eClerx: Employee Testimonials    ","associate process manager eclerx, hr jobs in eclerx, associate program manager eclerx, eclerx senior process manager, knowledge manager jobs    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Employee Testimonials Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Employee Testimonials Job Openings eClerx and You Career Path Employee Testimonials A deep set culture of customer orientation ensures variety on the job as solutions need to be continually tweaked due to shifting customer preferences. Employee Testimonials People at eClerx are drawn from a wide range of backgrounds - engineers, management graduates and every discipline in between. We celebrate this diversity, recognizing that such a mix of experience leads to a breadth of perspective and broader horizons, and ultimately innovative ways to maximize our execution capabilities. Whichever front door clients walk through, they always have access to a broad skills base - customized teams of generalist and domain specialist professionals, all reporting into a process consultant - an eClerx Business Program Manager. Our people provide the passion which delivers results. The best way to learn what its really like to be a part of the eClerx team is to listen to the people who know best, our employees. Anees Merchant Program Manager How has eClerx helped you develop your career? I must admit that my experience at eClerx has been far more rewarding than any of my previous. In addition to my professional growth and satisfaction at eClerx, I have also enjoyed participating in a number of the companies exciting initiatives that have helped me acquire new, and better the existing skill base. This has helped change my role from one focused on execution to a more of a strategic base. I believe that eClerx cares about my professional growth and concomitant job satisfaction as much as it cares about the firm’s success. I have been able to advance my career within the company because of the support and guidance Ive received along the way. What is the most rewarding aspect of your job? The best part of working at eClerx is the opportunity to work with clients that are industry leaders and experience a multitude of different projects. I think that the most rewarding aspect of working at eClerx has been the opportunity to change roles and reinvent myself. How do the vision values of eClerx align with your own? My continuous ‘reinvention’ is, and always will be aligned with our core value: “Make Quality our Religion”. eClerx’ engagement and investment to enhance its employees knowledge and skill base has not only helped me, but enabled me to help others. To what kind of person would you recommend a career at eClerx? I have been always asked “why are you so gung-ho about eClerx?”. My answer always has been ‘be here and experience it’. If you are hungry for growth and are a self-starter, then come and experience our e-world. Abhay Kapadia Associate Program Manager How has eClerx helped you develop your career? As my first job, eClerx has given me the opportunity to learn and experience practically all the concepts which seemed esoteric to me in B-school. Starting off in directly middle managerial layer, has taught me to grapple with and then enjoy the various facets of management viz. people management, client communication, developing and understanding technology, business strategy, knowledge gathering & assimilation and above all, the balancing act between all of these. What is the most rewarding aspect of your job? The trust that is placed by the company in one’s abilities, coupled with the freedom to operate in one’s domain results in an entrepreneurial and informal culture. This results in ideas being thrown up, which can be seen to their implementation very soon with the same focus and dedication that one would do for their own business. The result is a continuous effort towards improvement, which satisfies me the most. How do the vision values of eClerx align with your own? The energy and enthusiasm of this young and dynamic company, with its will to do better with every success and new business initiative is what comes naturally to me as well, making it a very good fit for any person with a high n-ach (HR jargon; means – need for achievement). To what kind of person would you recommend a career at eClerx? A person looking for an ever changing atmosphere, with an ability to adapt quickly, possessing a strong desire to attain high standards in quality, delivery, knowledge and customer focus will have a successful career at eClerx. Vanessa Vaz Senior Process Manager How has eClerx helped you develop your career? eClerx is a rapidly growing organization and a great place for young and energetic minds to apply their skills and knowledge they possess and let their talent flourish in a free and fair working environment. My association with the organization has allowed me to explore facets that I would not have imagined when joining. When I signed up as an analyst, I definitely did not think that, barely 2 years down the line, I would be handling 2 large teams, developing solutions for bulge bracket clients and speaking to VPs and SVPs every day. I believe I have benefited career-wise, but, even more importantly, am a more well-rounded, consummate professional thanks to the opportunities I got. If one has the will to learn and the drive to go ahead, then, at eClerx, the sky is the limit. What is the most rewarding aspect of your job? I think here is an organization that truly believes and practices certain values and ethics. When working at eClerx, one never gets the sense of being in a people factory. It is a truly flat organization, where the managers do not believe in a top-down approach, but encourage feedback and give one the freedom to innovate. What I particularly like is that the organization is willing to place long bets on the ability of young people to scale up and manage complex projects and ensures that there is sufficient backup in terms of training to achieve that. How do the vision values of eClerx align with your own? Being a person with a keen eye for detail and above all open to new ideas, dedicated and striving for continuous improvement in the quality and quantity of my output, I am very happy to be a part of an organization that is driven by exactly the same sentiments. To what kind of person would you recommend a career at eClerx? To someone who is hardworking, ambitious, has an open mind and willingness to learn and adopt new ideas and concepts with alacrity. This is not the best place if one wants to sit back and wait for things to happen, but if one has the fire to rise to new heights and is willing to take on opportunities as they come, eClerx is definitely the place to be at. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[153]=new Array(0,1,"http://www.eclerx.com/Careers_eClerx_You.html","2010-03-11","16K","eClerx: eClerx and You    ","eclerx walkin pune, html developer jobs, jobs in eclerx mumbai, jobs in eclerx pune, jobs in knowledge management, knowledge management jobs, analyst eclerx, eclerx job opening in pune, eclerx jobs for freshers in pune, jobs at eclerx mumbai, jobs eclerx pune, recent jobs in eclerx, eclerx pune jobs, opening in eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: eClerx and You Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers eClerx and You Job Openings eClerx and You Career Path Employee Testimonials Compensation To attract and retain talent, our compensation package is competitively bench-marked against industry standards. It is evaluated annually and adjusted to maintain market competitiveness. The package includes both fixed and variable components designed to reward results and consists of base pay, a performance linked bonus, and benefits like medical insurance and a liberal paid leave. Pay progression is strongly influenced not only by past performance, but also by future potential. Rewards and Recognition At the heart of our business are our people and we take great pride in recognizing outstanding commitment and effort. Applied in a fair and inclusive style, on-the-spot rewards, being featured on the corporate Intranet, and annual awards at our town hall meeting form an integral part of the rewards and recognition system at eClerx. 360-Degree Assessment By 360 degree appraisal we refer to the systematic process of aggregating and comparing feedback from subordinates, peers, and managers on an individuals management and leadership practice. The process is based on a relatively straightforward online questionnaire: one version, that the manager completes him / herself, and another version that is populated by colleagues at different levels within the organization. The results are then compared and differences in perceptions between individuals self rating and the ratings given by others are used as a basis for both formal appraisal and informal development conversations. Competency Management Ensuring employees have the necessary skills and competencies to consistently perform the tasks required of them is sometimes a daunting challenge. Managing and tracking individual skill levels in regulated environments is a continuous process. World-class organizations use competencies to articulate and leverage exceptional organizational performance. From a value-added perspective, our competency-based management systems enable the realization of business strategy and provide a distinctive, enduring advantage for the organization. Designed and deployed by the knowledge management team, the competency management system provides each employee with the knowledge of what he / she is required to do in order to advance to the next level, and the learning / performance tools necessary to bridge the gap. Job Rotations We realize that organizations that aspire to achieve outstanding performance invest significant time and resources in the development of human capital. The rotation program requires managers to spend at least one quarter in a different business area. From an organizational perspective, the initiative cultivates necessary skills in advance of need. For the managers, the advantages come by way of acquiring vastly different domain knowledge, managing different team dynamics, cultural identities, and client expectations. On a broader level, the rotation affords the managers with greater visibility into some additional business touch points of our company. With their unique skills and strengths, managers also help catalyze some positive changes in the teams they move into. And on their return, bring home some of the best practices and lessons learned to infuse the parent team with improvements. eBuddy Program An initiative that welcomes a new employee into the eClerx family!! Each new joinee is paired up with an existing employee, who will show him around and hand-hold him in the initial months to make his transition into eClerx as smooth as possible. Town Hall Meeting / Meet The Manager Every year, the company sets up an all-hands Town Hall Meeting to communicate the companys progress during the last year, and to set forth a roadmap for the next year. This meeting includes a question and answer session where we encourage questions and suggestions from all employees. This is a unique forum where Analyst and Senior Analysts get to interact with their Program Head directly on a quarterly basis. The Program Head discusses the current scenario in the Program and the road ahead followed by a question and answer session addressing concerns and taking in suggestions. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[154]=new Array(0,1,"http://www.eclerx.com/Careers_Career_Path.html","2010-03-11","12K","eClerx: Career Path    ","finance job opening, finance job openings, job opening in finance, jobs in equity research, data analytics jobs in mumbai, eclerx jobs mba, equity research+careers, job in equity research, job openings in finance 2 years experience, jobs @ eclerx, jobs in e-clerx pune, jobs in eclerx in pune, business analyst eclerx, e-clerx careers    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Career Path Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Career Path Job Openings eClerx and You Career Path Employee Testimonials We understand that the intellectual capital that creative and technical people represent is impossible to replace. For the technically gifted, workers who are valuable employees but not interested in managerial positions, dual career paths offer a choice of lateral as well as vertical opportunities. Internal resource specialists have defined transition paths or crossover points between job families for individual contributors. Accelerated learning is critical to delivering high-quality solutions. At eClerx, learning comes by way of industry and knowledge exposure. You will work closely with senior members of client organizations and draw on their best practices vis-à-vis processes and technologies. Over time, you would understand not only the business touch points of a client, but its competitors, and industry landscape too. Mint Publication in its article Judging Performance | Appraisal methods take centre stage highlighted eClerx competency based appraisal system and the linkages to KM. Read More In Jan, 2008, Mint, publication of HT & Wall Street Journal identified eClerx as an industry best practitioner for career initiatives and assessment centers. Read More Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[155]=new Array(0,1,"http://www.eclerx.com/About_Rec_eClerx_in_Economic_Times.html","2010-03-11","12K","eClerx: Recognition    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Recognition Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Recognition Directors Management team Recognition Contact Us News eClerx Services Ltd features in 2008 ET 100 Fastest Growing Small Companies list eClerx has been featured in the Economic Times “100 fastest Growing Small Company”. Economic Times is the leading business daily in India and it is a great achievement to be included in this list. We are very pleased to announce that eClerx has been ranked in the top 20 of ET 100 Fastest Growing Small Companies. This is a welcome accolade which adds to the recent recognition received by the company from leading tracking and media companies - most notably being featured in the Forbes ‘200 Best Under the Billion’ list for Asia. eClerx Services Ltd. has grown consistently since its inception in 2000. The company has closed a 3-year CAGR of 66.1% in Net Sales and 58.4% in PAT. 3-year average on ROCE (Return on Capital Employed) was registered at 172.1%. The list was a cumulative effort of Economic Times Investors’ Guide analysts who analyzed companies performances based on their detailed study of 2007-8 annual reports. The list is dominated by niche players from Infotech space. The final ranking was done by assigning a 30% weightage each to RoCE and ICR, while a 20% weightage was given to the three-year CAGR in sales and net profits. Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[156]=new Array(0,1,"http://www.eclerx.com/About_Rec_eClerx_in_Forbes.html","2010-03-11","12K","eClerx: Recognition    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Recognition Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Recognition Directors Management team Recognition Contact Us News eClerx Services Featured in Forbes 200 Best Under a Billion List Forbes Asias fourth annual Best Under A Billion list focuses on Asia-Pacific companies with under 1 billion in sales. The winners were culled from 24,155 publicly listed organizations. eClerx is one of only 22 Indian companies that made the cut, and the only one in the KPO / data analytics arena. The list includes companies many times our size and many that are much older than us. The companies were judged on a number of performance criteria including growth in sales and profitability over three years. Despite diminished returns, companies on this year’s list negotiated the pitfalls of early 2008 to increases sales and profits, and share performance of list members beat the benchmark FTSE SC Asia Pacific. To learn more about eClerx, read our Executive Introduction Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[157]=new Array(0,1,"http://www.eclerx.com/About_Rec_eClerx_Executive_Overview.html","2010-03-11","10K","eClerx: Executive Introduction to eClerx    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, certifications obtained by eclerx    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Executive Introduction to eClerx Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Executive Introduction to eClerx Copyright © 2010 eClerx. All Rights Reserved | Privacy Policy | Site Map Contact Us | About | News     ");
array_files[158]=new Array(0,1,"http://www.eclerx.com/About_Management_Team.html","2010-03-11","21K","eClerx: Management Team    ","eClerx, BPO, KPO, India Data Analytics KPO, Data Analytics KPO, Data Processing, Data Analytics, Data Mining, Data Warehousing, Data Analytics Job(s) India, Business Process Outsourcing, Knowledge Process Outsourcing, eclerx hr, sachin vaidya eclerx, eclerx vp hr, hr in eclerx, rohitash gupta, swati thakar, team leader, kaushal mahajan, daniel foarde, kishore (eclerx hr head), sachin vaidya + eclerx services, sandeep dembi, Sachin rastogi, associate process manager + eclerx, banking bpo, eclerx senior process manager    ","eClerx’ service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial /operational risk management    "," eClerx: Management Team Print Email to Friend Contact Us Home Solutions Industries Services Investors Careers Management Team Directors Management team Recognition Contact Us News Business Development and Client Engagement Alberto Corvo Managing Principal, Capital Markets Mr. Alberto Corvo, (Managing Principal, Capital Markets) manages the Capital Markets Services division at eClerx Services Limited. He has over 15 years of experience in investment banking and banking technology. Mr. Corvo has recently begun his journey at eClerx in February 2009. Prior to joining eClerx, Mr. Corvo ran the Business Development department for Murex NA, a world leader derivatives software supplier, in North America. Preceding his stint at business development was his tenure at Lehman Brothers as an investment banker. Before joining Lehman, he ran the product development department for FICS, the first electronic banking software provider with an Internet-based solution. Alberto holds a Masters of Business Administration degree from the Yale School of Management (USA) and a Masters degree in electronic engineering from Politecnico di Milano (Italy). Scott McCartney Principal, Enterprise Analytics Mr. Scott McCartney, (Principal, Enterprise Analytics) brings over 15 years experience in outsourcing and investment banking. He has been with eClerx since November 2008. Prior to joining eClerx, Mr. McCartney was in charge of global business development at Adventity, a knowledge process outsourcer providing research and analytics services to the financial services community. Mr. McCartney has worked in investment banking, research and consulting with Credit Suisse First Boston, Morgan Stanley and Price Waterhouse in New York and Sydney. He holds a Bachelors of Commerce degree in (Finance / Accounting) from the University of New South Wales (Australia), a Masters of Business Administration degree in finance from New York University (USA) and is a certified Chartered Accountant with the Institute of Chartered Accountants in Australia. Daniel Foarde Principal, Ecommerce Transformational Services Mr. Daniel Foarde, (Principal, Ecommerce Transformational Services) is the onsite representative managing client engagement for eClerx Services Limited. He has over 20 years of experience in financial services, retail and manufacturing industry. He joined eClerx LLC, one of the subsidiaries of eClerx, in September 2006. Mr. Daniel Foarde is responsible for managing client relationships, architecting solutions and handling relationship based sales at eClerx Services Limited. Prior to joining eClerx, he was working with Fiserv- EPSIIA as the Vice-President of sales, marketing and project development. He has received his Bachelors of Business Administration degree in finance from the University of Texas (USA) and a Masters of Business Administration degree from the University of Texas (USA). Delivery Hoshi Mistry Principal, Ecommerce Transformational Services Mr. Hoshi Mistry (Principal, Ecommerce Transformational Services) manages business operations and process re-engineering for the enterprise eBusiness services of eClerx Services Limited. He has over 12 years of work experience and specializes in managing complex processes. He has a robust record in implementing turnkey projects from process consulting to operations and business process improvement. He joined eClerx Services Limited in April 2002. At eClerx, Mr. Mistry has designed and setup the implementation of knowledge management and training programs. Prior to joining eClerx, he was working with Emageware Technologies as a program manager and was involved in systems design and algorithms development from August, 2000 to April, 2002. He has received his Bachelors of Engineering degree, with a specialization in computer science, from Ramrao Adik Institute of Technology, Bombay (India) and a Masters of Technology degree, with a specialization in computer science, from the Indian Institute of Technology, Bombay (India). Sandeep Dembi Principal, Capital Markets Sandeep Dembi (Principal, Capital Markets) manages the India operations for the Capital Markets Services. He joined eClerx Services Limited in November 2009. He has an overall experience of 13 years, primarily in the BPO / KPO sector. His last 10 years have been in the Financial Services space working in Insurance, Commercial Finance and Consumer Finance areas. Prior to joining eClerx, he was responsible for running a large scale Life & Pensions operations for a key client of WNS Global Services. He is an ex Master Black Belt from GE Capital, having worked in the Six Sigma area for close to four years. He holds a Post Graduate Diploma in Management from XLRI Institute of Management (Jamshedpur) and a Bachelors of Technology degree from Panjab University, Chandigarh (India). Rohitash Gupta Principal, Enterprise Analytics Rohitash Gupta, (Principal, Enterprise Analytics) manages the operations and business process reengineering for the Enterprise Analytics operations of eClerx Services Limited. He has over 12 years of experience in the retail and manufacturing industry. He joined eClerx Services Limited in November 2003. Prior to joining eClerx, he was working with ABB Limited from May, 1995 to May, 1997, Tata AutoComp Systems from June, 1999 to May, 2001 and Siemens Information Systems as Associate Consultant from June, 2001 to October, 2003. He has received his Bachelors of Technology degree from Indian Institute of Technology, Kanpur (India) and a Master of Management degree from the School of Management, Indian Institute of Technology, Bombay (India). Shared Services Kishore Poduri Principal, Shared Services Mr. Kishore Poduri, (Principal, Shared Services) runs the Human Resource, Knowledge Management and Quality Delivery teams. Mr. Poduri has over 14 years of experience in HR services within the financial services and manufacturing industry. He has been a part of eClerx since June 2006. Before joining eClerx, he was the Regional head for Human resources for the Treasury, Corporate, Institutional and Retail banking groups at HDFC bank. He has a Masters of Business Administration degree, with a specialization in human resources from the Symbiosis Centre for Human Resource Development (SCMHRD), Pune (India) and a Bachelors of Science degree with a specialization in computer science from Nagarjuna University (India). Swati Thakar Associate Principal, Shared Services Ms. Swati Thakar, (Associate Principal, Shared Services) is responsible for the technology development practice at eClerx Services Limited. She brings with her over 17 years of strong technology management background, having worked, delivered and managed diverse technology projects on web-based and windows based platforms. Ms. Thakar has been with eClerx since February 2008. Prior to joining eClerx, she worked with V2Solutions, a software services company, heading their Microsoft practice. Prior to V2Solutions, she played leading roles in managing software delivery at Satyam Infoway, Datamatics, Tandon and Abacus and also led the technology development for the e-commerce portal IndiaPlaza.com. She ho      ");
array_files[159]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_ATKearney.pdf","2010-02-25","342K"," Executive Agenda Volume 7 Number 3    "," offshoring, U.S. economy, US economy, global economy, operations, sourcing, outsourcing, economics, global footprint    "," The Real Offshoring Question    ","");
array_files[160]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Business_Today.pdf","2010-02-25","255K"," Microsoft Word - eClerx    ","","","eClerx Priyadarshan Mundhra / Co-founder The New New Job Forget the name with plebeian associations for a moment. eClerx is a business orget process outsourcing (BPO) firm, a minnow (it expects to end 2004 with 6 million, Rs 27 crore in revenues) in an industry dominated by some really big firms. Only, its business model doesnt revolve around transferring a process to India. We devise del processes that did not even exist for our clients, says Priyadarshan Mundhra, a Citibank (India) alum who teamed up with Wharton classmate Anjan Ma (a former Malik Lehman Brothers employee) to found eClerx in late 2000 e) 2000-the year probably explains the name. So, it is not just a question of shifting jobs offshore, but about creating altogether new jobs. These new jobs have to do with high high-end analytics, from risk management systems for derivatives trading to price benchmarking services for vatives retailers. eClerx currently serves seven clients, including some Wall Street biggies, and expects to grow by 60-80 per cent over the next three years. The aggregate 80 revenues of our existing customers is in excess of 200 bill n billion (Rs 9 lakh crore), says Malik. Assuming even a 15 per cent operating expenditure, which is low, you lik. are talking about 30 billion (Rs 1, 35,000 crore) of spend of which an increasing , proportion will be to players like us. Add to that, the additional fillip of the overall migration of work to India and we should anticipate growth well in excess of the market. Barring some concerns over that old bugbear, scalability, eClerx does look like the new new thing. -Priya Srinivasan     ");
array_files[161]=new Array(0,4,"http://www.eclerx.com/pdfs/Yankee%20Group%20-%20PMPO%20Report%207-05.pdf","2010-02-25","299K"," Price Management and Profit Optimization Solutions Are the Best-Kept Secrets in Enterprise Software    "," retail revenue management, retail optimization, revenue management, pricing solutions, price optimization, price management    "," Pricing Strategies, Enterprise Applications    ","July 2005 by Kosin Huang khuang@yankeegroup.com, 617-880-0206 Customer-Centric Strategies Price Management and Profit Optimization Solutions Are the Best-Kept Secrets in Enterprise Software Executive Summary Decision Point: The Bottom Line: Optimizing Pricing and Order-Management Business Processes 2006 is gearing up to be the year for pricing software with large-scale, company-wide deployments. However, only a handful of vendors are equipped to provide a PMPO solution and dominate this market. CEO, CFO, CMO, CIO, VP of marketing, VP of sales, VP of business development, VP of finance, VP of product management, pricing analysts, pricing practitioners, retail category managers IT Global Practice Leader: Brad Hecht, bhecht@yankeegroup.com, 617-880-0306 Who Should Read: Which enterprise software solution yields the highest potential ROI? Depending on who you ask, a typical response might be my customer self-service solution, my sourcing and procurement system or my employee portal. Although all of these IT investments are promising initiatives--trimming inefficiencies or improving customer service levels--very few will dare claim double-digit profit improvements. In contrast, enterprises have realized up to 20% profit improvements by using price management and profit optimization (PMPO) solutions. No other packaged software solution can deliver the same type of top-line benefits and address bottom-line inefficiencies. PMPO is the best-kept secret in enterprise software. Many early adopters are reticent about their deployments because they provide a competitive advantage. Now the success stories are getting out, and the PMPO market is experiencing double-digit growth year-over-year (see Exhibit 1). 2006 is gearing up to be the year for pricing software with large-scale, companywide deployments. However, only a handful of vendors are equipped to provide a PMPO solution and dominate this market. This report examines the market momentum for PMPO, various types of PMPO solutions, ROI examples and a detailed vendor review highlighting market leaders and followers. © Copyright 1997-2005. Yankee Group Research, Inc. All rights reserved. This Yankee Group Report is published for the sole use of Yankee Group Decision Service subscribers. It may not be duplicated, reproduced, or retransmitted in whole or in part without the express permission of Yankee Group. All rights reserved. All opinions and estimates herein constitute our judgment as of this date and are subject to change without notice. For more information, contact Yankee Group, 31 St. James Avenue, Boston, MA 02116. Phone: 617-956-5000. Fax: 617-956-5005. E-mail: info@yankeegroup.com. Customer-Centric Strategies Exhibit 1. Price Management and Profit Optimization Market Will Experience Double-Digit Growth Through 2007 Source: Yankee Group, 2005 1,200 Cross-Industry Retail 1,092 874 1,000 800 728 582 Revenue (in Millions of Dollars) 600 400 291 210 200 364 273 218 146 70 91 0 2004 2005 2006 2007 2 © Copyright 1997-2005. Yankee Group Research, Inc. All rights reserved. July 2005 Table of Contents I.Market Update ..........................................................................................................3 The Year of Pricing: 2006 ..............................................................................3 A Market Shift ...............................................................................................4 II.Why Enterprises Shouldnt Wait to Invest ................................................................5 PMPO Solutions Enable Visibility, Optimization and Control ..........................5 A High Return on Investment (ROI)...............................................................5 III.Vendors to Watch ...................................................................................................8 Market Leaders*............................................................................................8 Market Followers*.......................................................................................13 Services Providers ........................................................................................15 IV.Market Predictions................................................................................................16 V.Recommendations .................................................................................................16 Recommendations for Enterprises ................................................................16 Recommendations for Vendors ....................................................................17 VI.Further Reading ....................................................................................................17 I. Market Update The pricing software market will experience exponential growth, with 60% average growth year-over-year through 2007. The Year of Pricing: 2006 Now is the time for enterprises to invest in PMPO solutions. No other software delivers the same ROI: 10% to 20% profit improvement. In fact, the more broken and problematic your pricing processes are, the higher ROI you can expect. Leading companies that have already adopted PMPO solutions all have either met ROI expectations or--in many instances-- exceeded them. Although pricing software offers the best demonstrated ROI compared to any other application software--beyond that of procurement, CRM or ERP--it has yet to gain the attention or exposure on the scale of supply chain applications. Its been the bestkept secret of early adopters, many of which demand that their PMPO solution providers not sell the software to their competitors. None want to attest to the amazing ROI stories from their implementations for fear of losing a unique competitive advantage. © Copyright 1997-2005. Yankee Group Research, Inc. All rights reserved. 3 Customer-Centric Strategies The PMPO market is about to take off in a big way as success stories are garnering attention and turning heads. Todays PMPO market is worth 364 million and is considered a niche software market. However, demand for PMPO is more than doubling year-overyear (see Exhibit 1) as companies leverage these solutions to increase revenue uplift, improve margin contributions, manage market volatility and supply imbalances, and outmaneuver competitors in price wars. Although PMPO improves the top line, it also addresses pricing process inefficiencies. Pricing is the last key business process that companies havent squeezed efficiencies out of. Fortune 1000 companies continue to leave billions of dollars on the table each year by not appropriately managing pricing, because they lack the tools to do so. PMPO can help ensure rigor in the pricing process while driving consistency and accuracy across all channels. For example, sales reps often offer quotes and accept deals that are unprofitable to the company, unwittingly violating centralized policies. Pricing analysts and executives spend weeks trying to understand current selling prices and make decisions on pricing strategies because they dont have the data at their fingertips to support these decisions. PMPO solutions are the tools that      ");
array_files[162]=new Array(0,4,"http://www.eclerx.com/pdfs/Advertorial_in_Dun_and_Bradstreet.pdf","2010-02-25","170K","Advertorial_in_Dun_and_Bradstreet.pdf    ","","","Indias Top ITeS and BPO Companies 2007 eClerx Services Ltd D&B D-U-N-S®: 91-798-9501 29 Bank Street, Sonawala Building, 1st Floor, Fort, Mumbai 400 023, Maharashtra, INDIA Tel: 91 22 4094 1000 Fax: 91 22 40941212 Email: pd@eClerx.com; anjan@eClerx.com Website: www.eClerx.com Message from the Directors Mr. P D Mundhra on the changing scenario of Process Outsourcing The global business environment is becoming increasingly information and knowledge intensive. In such an environment business entities have realised the importance and opportunity in assimilating data, analysing trends, creating knowledge and harnessing this knowledge for running business operations efficiently thereby contributing to growth and profits. The term Knowledge Process Outsourcing (KPO) has generally come to refer to such activities and process solutions supplied by the service provider which essentially involves information searching, analysing, interpreting and require significant domain expertise on part of the service provider, in the domain of the client. There has been a clear shift from the early days of outsourcing to India, when most of the offerings were low-end services, while over the years the industry has started offering higher end, customised services to clients. MNCs were the early players to start outsourcing to India, in the early 1990s. Whereas the early considerations driving outsourcing into India were chiefly reducing costs and outsourcing non-core activities, over the years the Indian KPO players have moved up the value chain, and have started providing higher-end services to clients, gradually taking up more and more critical activities of clients. The increase in global outsourcing spend will further give an impetus to the Indian outsourcing industry. Global IT spends are projected to grow at a steady rate of 10-11% per annum. About the Company eClerx Services Ltd (eClerx) was established in India in 2000 as a specialist data analytics service provider. Headquartered in Mumbai, eClerx provides data analytics and customised process solutions to global clients from its offshore delivery centres in India. The company through a cost-effective combination of people, process and technology caters to client requirements. It provides services using a mix of custom designed processes and delivery teams comprising of generalists and domain specialists. eClerx uses specific domain skills and customised in-house software to automate the processes. Its clientele include more than 15 major companies across the globe. It caters to leading PC component manufacturers, one of Americas largest cable companies, global investment banks and a few of the worlds largest commercial banks. The company uses a defined Solutions Development Framework for transitioning new programmes. This framework includes process scooping, solution development, a pilot, process development and process improvement. Operations eClerxs services span across multiple product types. The company operates in three shifts thereby enabling it to cover the US/UK time zones depending on the clients location. During FY07, the company served 50 clients, up from 20 that it served in the previous fiscal indicating a strong growth in the number of clients. Services eClerx has strong domain expertise in the banking, finance, manufacturing, retail, travel and tourism verticals. 28 The companys service offerings include eCRM, B2B lead generation, content management, data capture/management, document management, market analysis and retail analytics. The retail & manufacturing and financial services comprise of data analytics, operations management and audits/reconciliation. eClerx focuses on on-line retail store management and pricing analytics for these clients. eClerx also provides tailored process outsourcing and management services and a multitude of data aggregation, mining and maintenance services. The companys OTC derivative processes cover areas such as trade execution/affirmation, confirmations, settlement, historical trade risk review, portfolio reconciliation and legal contract review. IT Infrastructure eClerx has a well defined IT infrastructure in place to take care of all data security aspects. It has a strong IT support system in place across all its locations. There is a dedicated team for developing automation tools to support the service delivery. The software automation tools increase productivity, allowing the customers to benefit from further cost saving and output gains with better control over quality. The solutions are aimed towards codifying domain knowledge into software tools developed in house to reduce human intervention and gain consistency in the output. The company operates out of four centres in Mumbai and another centre is coming up in Pune. Quality eClerx manages sensitive and confidential data for some Indias Top ITeS and BPO Companies 2007 of the largest organisations in the world. Maintaining the confidentiality, integrity and security of such data is of paramount importance. eClerx have therefore actively sought and achieved ISO 27001 : 2005 certifications for information security management systems for client delivery centres. Maintenance of the certification requires annual audits and in addition, eClerx has cleared periodic information security audits conducted by its clients. HR Initiatives eClerx appraises its employees on both quantitative and qualitative terms, and conducts employee review twice in a year, which also includes a 360 degree feedback. The organisation gauges employee satisfaction through annual surveys, an internal suggestion portal, and fine tune human resources policies to address concerns. eClerx also attempts to increase job satisfaction through a dynamic rewards program, job rotations and fast track promotions. The attrition trends are also analysed and corrective actions are implemented Given the complexity of the programs, it is often needed to staff specific skill sets onto programs quickly. Consequently eClerx has developed efficient human resources practices to attract and retain best talent in the industry. New talent is recruited through four stage recruitment filter including online tests. The organisation also has an internal staff rotation policy in place which ensures that all employees enjoy diverse profiles in their jobs. The compensation policy of the company is also very liberal and is strongly based on the performance of the employees. eClerx employs more than 1,100 employees for its various processes. In addition, the company has various systems to institutionalise knowledge gained from its internal experts, client programs and industry initiatives to train its people. These systems enable quick training of people as well as effective management of impact of growth and attrition. eClerx has a dedicated knowledge management team which is responsible for overseeing knowledge management systems, structure and policies. This aims at institutionalising the knowledge gained form the internal experts, client programs and industry initiatives into modular training programs. eClerx has training programs aimed at developing in      ");
array_files[163]=new Array(0,4,"http://www.eclerx.com/pdfs/Dun_and_Bradstreet_2008.pdf","2010-02-25","146K","Dun_and_Bradstreet_2008.pdf    ","","","Indias Top ITeS and BPO Companies 2008 eClerx Services Limited D&B D-U-N-S®: 91-798-9501 301, Raheja Plaza -1, LBS Marg, Ghatkopar (West), Mumbai - 400086, Maharashtra Tel: 91 22 40941000; Fax: 91 22 40941212; Email: pd@eclerx.com; anjan@eclerx.com; Website: www.eclerx.com Message from the Director Mr. PD Mundhra on the companys plans to sustain the growth on the back drop of global slowdown... We believe that the US and the Western Europe have entered a cyclical recession which will result in reduced business activity and demand over the next 24 months. In contrast, we expect the so called BRIC economies to continue to grow, albeit more slowly than over the past few years. Given this backdrop of reduced demand and the subsequent spotlight on cost-saving, we continue to focus on partnering with our clients in core areas of their operations to reduce the cost of supporting their business as usual, that is functions that are critical to companies staying in business, where spend is not discretionary but the choice of buy vs. build and if buy, vendor skill set is critical. We believe that ours is the only listed KPO in India with a track record of successfully partnering with customers across complex functions and we are well positioned to compete for business in the US and the Western Europe. The benefit of the reduction in demand is also the availability of high quality talent for hire in our customer markets - to this end we will also be focusing on adding senior management talent that can help us accelerate growth in certain businesses. We also believe that consolidation in the supplier space is inevitable, and as a cash rich and cash-generating company, we are actively seeking acquisitions to help us accelerate growth through the addition of new clients in new geographies and service verticals. About the Company eClerx Services Ltd (eClerx), a public limited company was established in 2000 as a specialist third party data analytics service provider. Headquartered in Mumbai, the company offers data analytics and customised process solutions to its global clients from its four offshore delivery centres in India, three in Mumbai and one in Pune. During 2007, the company came out with its IPO and in pursuant to the public issue, the shares of the company were listed on the NSE and the BSE. The company has sales and marketing offices in London, New York and Austin. In FY08, the company served 51 international clients, up from 22 in the same period previous year, thereby indicating a strong growth in terms of client acquisition. The company provides services to various sectors such as finance and capital markets, manufacturing, retail, travel and hospitality, using a blend of custom designed processes and highly skilled delivery teams. It designs specific data solutions as per the clients requirements. The company uses a defined Solutions Development Framework for transitioning new programs which includes process scoping, solution development, a pilot, process development and process improvement. Operations The operations team leverages high end domain knowledge, internal expertise, knowledge management, automation and process reengineering to multiply cost benefits to clients and allow efficient delivery of small and complex processes. Services eClerx has strong domain expertise in the finance and capital markets, manufacturing, retail, travel and tourism sectors. The 28 services the company offers under enterprise analytics and capital markets verticals comprises of data analytics, operations management, audits/reconciliation and metrics & reporting. Data Analytics: The data analytics services of eClerx include data collection, aggregation, analysis, inference and reporting. For example, data analytics for the enterprise analytics vertical comprises of price monitoring, pricing analytics, customer insight studies and product mix optimisation; while data analytics for financial services covers portfolio matching and reconciliation, transaction maintenance, and finance & control. Operations Management: These teams handle critical, live and real time processes of their clients and operate as the core services partner. Some of the services that the company offers under the enterprise analytics vertical are on-line store support, technical content development, product/services configuration; whereas for finance and capital markets vertical, it includes reference data maintenance, transaction documentation and cash settlement & reconciliation. Audit/Reconciliation: Under this category, the company provides audit and review services which helps in reducing process errors & operational risk, increasing compliance and providing process improvement details. Some of the audit/ reconciliation services under enterprise analytics cover online site audits, catalogue integrity checks and for finance and capital markets it includes legal contract review and reconciliations. IT and Infrastructure eClerx handles confidential and important information of its clients and data security plays an important role in its overall Indias Top ITeS and BPO Companies 2008 operation. eClerx has a well defined network infrastructure and Information security policy in place to take care of all data security aspects. There is a dedicated software development team for developing automation tools to support the service delivery. It has been awarded with the ISO 27001 and CMMi ­ Level 3 certification. Quality At eClerx, Business Process Improvements (BPIs) are done using 6-sigmas DMAIC methodology. These BPIs at eClerx are shared across teams to leverage best practices and lessons learnt from the industry and other teams alike. HR Initiatives Given the complexity of the programs, it is often needed to staff specific skill sets onto programs quickly. Consequently eClerx has developed efficient human resources practices to attract and retain best talents in the industry. New talent is recruited through four stage recruitment filter including online tests. eClerx appraises its employees on both quantitative and qualitative terms, and conducts employee reviews twice a year, which also includes a 360 degree feedback. The compensation policy of the company is strongly based on the performance of the employees. eClerx also runs a comprehensive career management program for its managers. The organisation gauges employee satisfaction through annual surveys. The attrition trends are also analysed and corrective actions are implemented. eClerx has a dedicated knowledge management team which is responsible for overseeing knowledge management systems, structure and policies. This aims at capturing and disseminating the knowledge developed within the organisation, gained through benchmarking client processes and industry initiatives. The training function at eClerx is a cross-product of knowledge development and dissemination efforts. The company develops its own training programs which cover more than 2,500 individual courses, exams and certifications. Today, the company has large number of domain specialists working for its clients. Recent Initiatives During FY08, the company commis      ");
array_files[164]=new Array(0,4,"http://www.eclerx.com/pdfs/Call_transcript.pdf","2010-02-11","102K"," Microsoft Word - eClerx Services - Conference Call Transcript 29th-Jan-08-EDEL1.doc    ","","","eClerx Services Limited Conference call transcript January 29, 2008 This transcript was prepared from an audio recording; consequently, there may be errors & omissions. eClerx Services Limited cannot and does not vouch for the accuracy of this transcript because of the possible risk of mishearing. Moderator: Good evening ladies and gentlemen. I am Ravi Bob, the moderator for this conference. Welcome to the eClerx Services Conference Call hosted by Edelweiss Securities. For the duration of the presentation, all participants lines will be in the listen-only mode. I will be standing by for the question and answer session. I would now like to handover to Mr. Kunal Sangoi. Thank you and over to you sir. Kunal Sangoi: Thank you Ravi, and good evening to you all. On behalf of Edelweiss, let me welcome you to the Q3 FY08 post results conference call of eClerx Services. At the outset, we extend our appreciation to the management for giving us the opportunity to host this call. Today, we have with us Mr. PD Mundhra, executive director; Mr. Anjan Malik, non-executive director; and Mr. Suraj Gujaran, financial controller to represent eClerx. Without further ado, let me now handover the floor to Mr. Suraj. Over to you Suraj. Suraj Gujaran: Good evening everyone. I am Suraj Gujaran. Before we begin, I would like to mention that some of the statements made in todays discussions may be forward looking in nature and may involve risks and uncertainties. Detailed statement in this regard is available in our press release posted on our corporate website. I now invite Mr. Mundhra to provide a brief overview of the companys performance for the quarter ended December 31, 2007. Over to you Mr. Mundhra. PD Mundhra: Thank you Suraj, and welcome everyone to our call today. Thank you for making the time. As you know you would have hopefully received the presentation that Sarun from Adfactors sent around yesterday. It is a fairly brief presentation, and we and Anjan will try and walk you through it fairly quickly, so that we leave plenty of time to address the questions which I am sure that all of you might have. So, if you can turn to slide 3 of the presentation, that has our consolidated P&L both for the quarter and the 9 months period. As you will see, during Q3 FY08, we had an operating revenue of just over 33 crores against the operating revenue of about 51 crores for the first 6 months, for the first half of the year. So, as you will see, there has been a pretty healthy growth and that takes our 9-month operating revenue to about 85 crores which is almost equal to our operating revenue for all of FY07, which was just 86 crores. On the margins side, our operating margin for the first half year was about 35.9%, and we managed to effect a substantial improvement in Q3 to 37.9%. So, there was almost a 200 basis point improvement in operating margin between the first half and Q3, taking our average operating margin for the 9-month period to about 36.6%. Once you add back the other income to that number, which is primarily, comprises our Forex hedging gains, our profit before tax percentages for the first half was 37.5%, whereas for Q3, the profit before tax percentage was 40.7%. So, more than a 300-basis point improvement. Net margin for the first half was 32.2%, and for Q3, it was again 35.9%, so on the margin front you can see across the board, you know, depending on whichever parameter you take, whether it is operating margin or PBT or net margin, you had between 200 and 300 basis point improvement. Moving on to the next slide, slide 4, this basically breaks down our elements of cost into the key subheadings. The first one being employee cost which is naturally the lions share of the cost in the business like ours. What we have done to try and make this more representative is regrouped a couple of numbers pertaining to FY07. Let me just give some context on that. In FY07, our overseas affiliated companies were not yet subsidiaries, so that the cost that we were incurring for our employees overseas was reflecting under a contract for services line item under general and administrative cost and not as employee cost, so just to make the figures comparable on an apples-to-apples basis in this presentation of the numbers, we have regrouped about 8-1/2 crores worth of expenses from contract for services more accurately under employee costs for the last financial year. So, that sort of presents a more apples-to-apples picture and you can also see how the cost breaks down in terms of our large subheadings of power, rent, bandwidth, and so on. Moving on to the next slide, slide 5, this I believe is a more interesting cost analysis, probably for this audience. What we have tried to do is to compare how our costs moved between FY07 and the first 9 months of this year, so we have taken each of those broad headings of costs and compared what percentage of our operating revenue, that cost item comprised in FY07 and also for the 9 months of FY08, so as an illustration, if you look at the top most row in that table on employee costs, what the table is telling you is that in FY07 38.7% of our operating revenues were spent on employee costs. In the first 9 months of this year, 41.5% of our operating revenues were spent on employee costs. The third column, the flux column, basically tells you that, you know, there was a 2.8% increase, so 41.5 minus 38.7 is 2.8%. There was an increase of 2.8% as a percentage of operating revenue. The fourth column basically expresses that same flux as a percentage of our costs in FY07, so 2.8% in this example divided by 38.7% is that 7% number that you see in the 4th column. The reason that we have done this is because as you all know, there was a substantial movement in the currency over this period of about 11% as you can see on the last row of the table. The INR USD rates moved about 11%. So, on average, everything else being the same, given that our revenues are mainly foreign exchange denominated and our costs are rupee denominated, one would expect most of the cost elements to move up around that same percentage point, around 10 to 11% over those 2 periods, given the movement in the currency. So, if you look at 4th column, you will see actually on the employee cost, we managed to ring out quite a bit of operational efficiencies to employee cost increased much less than the increase you would have expected given the currency movement. The areas where we did have a disproportionate increase is the areas that we have chosen to invest in because we feel that those will bring us faster growth going forward. So, for example you will see our travel and business promotion expend are the line items that increase the most on a proportionate basis, and that is because we have invested in having our senior management team spend more days on site with clients trying to deepen and broaden those relationships, and we believe this is a good investment for the future. Similarly, you will see our rent and bandwidth costs have also increased disproportionately because we have had a new facility that went live in Ghatkopar in Bombay in the third quarter o      ");
array_files[165]=new Array(0,4,"http://www.eclerx.com/pdfs/eClerx_Q3%202007-08_Investor_Presentation.pdf","2010-02-11","330K"," Microsoft PowerPoint - Eclerx Q3 Investor Presentation.ppt [Compatibility Mode]    ","","","Financial Performance Q3 2008 www.eClerx.com January 2008 1 Consolidated P&L Figures in INR millions Income Statement Operating Revenue Cost of Revenues Employee Cost General Administration and Management Selling and Distribution Interest Depreciation Operating Profit Operating Profit as a %age of Operating Revenue Other Income Profit Before Tax PBT as a %age of Total Revenue EBITDA (PBT + Interest + Depreciation) EBITDA as a % of Total Income Tax Profit After Tax PAT as a %age of Total Income 245.5 165.8 19.5 32.1 398.3 46.2% 1.1 399.4 46.3% 431.6 50.0% 2.7 396.7 46.0% www.eClerx.com FY 2006-07 861.2 H1 Sept `07 513.6 Q3 Dec `07 331.0 9m Dec `07 844.6 215.3 74.6 20.5 0.8 18.2 184.2 35.9% 13.1 197.3 37.5% 216.3 41.1% 27.7 169.6 32.2% 135.1 35.9 19.9 1.2 13.5 125.4 37.9% 16.0 141.4 40.7% 156.0 45.0% 16.8 124.6 35.9% January 2008 350.4 110.5 40.4 2.0 31.7 309.5 36.6% 29.1 338.6 38.8% 372.3 42.6% 44.5 294.2 33.7% 2 Cost Analysis Figures in INR millions Operating Cost FY 2006-07 % of OPR Employee Cost 333.0 * 38.7% 215.3 6m Sept `07 % of OPR 41.9% 135.1 Q3 Dec `07 % of OPR 40.8% 350.4 9m Dec `07 % of OPR 41.5% General Administration and Management Electricty Rent Telephone and Internet Others Total 12.0 22.4 12.9 31.1 78.3 * 1.4% 2.6% 1.5% 3.6% 9.1% 11.4 16.2 11.4 35.6 74.6 2.2% 3.2% 2.2% 6.9% 14.5% 6.2 9.9 6.1 13.8 35.9 1.9% 3.0% 1.8% 4.2% 10.8% 17.6 26.1 17.4 49.4 110.5 2.1% 3.1% 2.1% 5.9% 13.1% Selling and Distribution Travelling Business Promotion Expense Others Total 14.2 3.9 1.4 19.5 1.7% 0.4% 0.2% 2.3% 17.5 1.6 1.4 20.5 3.4% 0.3% 0.3% 4.0% 13.0 6.9 0.1 19.9 3.9% 2.1% 0.0% 6.0% 30.5 8.5 1.5 40.4 3.6% 1.0% 0.2% 4.8% Depreciation Interest Total 32.1 462.9 3.7% 0.0% 53.8% 18.2 0.8 329.4 3.6% 0.2% 64.1% 13.5 1.2 205.6 4.1% 0.4% 62.1% 31.7 2.0 535.0 3.8% 0.2% 63.4% * Contract for services expense Rs. 87.51 millions regrouped to employee cost in Fiscal 2007 figures 3 www.eClerx.com January 2008 Cost Analysis Operating Cost Employee Cost FY 2006-07 % of OPR 38.7% 9m Dec `07 % of OPR 41.5% Flux 9m `08 and Fiscal `07 2.8% Flux as % of Fiscal `07 7.3% Notes General Administration and Management Electricity Rent Telephone and Internet Others Total 1.4% 2.6% 1.5% 3.6% 9.1% 2.1% 3.1% 2.1% 5.9% 13.1% 0.7% 0.5% 0.6% 2.2% 4.0% 48.9% 19.0% 38.2% 62.2% 43.9% 1 2 3 4 Selling and Distribution Travelling Business Promotion Expense Others Total 1.7% 0.4% 0.2% 2.3% 3.6% 1.0% 0.2% 4.8% 2.0% 0.6% 0.0% 2.5% 118.8% 124.8% 6.4% 112.0% 5 Depreciation Interest Total Avg. INR/USD rate 3.7% 0.0% 53.8% 45.3 3.8% 0.2% 63.4% 40.4 0.0% 0.2% 9.6% (4.9) 0.5% 17.9% -10.8% 1. On account of electricity tariff rate hike 2. New facility at ASM, Ghatkopar fully operation in Q3 3. Investment in higher bandwidth communication lines for better connectivity 4. Primarily due to Expenses on account of Igentica acquisition 5. On account of increased onsite travel to customer locations and new customer acquisitions www.eClerx.com January 2008 4 Financials Analysis Significant improvement in pre tax margin ­ from 37.5% to 40.7% in Q3 Improved price realizations in new contracts Better operational efficiencies EPS @ 7.50 for the quarter and 17.70 for the 9 month period Igentica business has started to contribute Comprised 5% of consolidated operating revenues for the quarter Currency hedge update: 5.1 Mn for FY08 @ 42.79 19.5 Mn for FY09 @ 40.72 5.5 Mn for FY10 @ 40.73 www.eClerx.com January 2008 5 Business Update Clients Total active service agreements now 55 vs 22 FY07; 28 obtained through ITS acquisition 50 of these billed against in Q3 Top 5 customers constituted 83.7% of consolidated revenue in Q3, against 87.8% for FY07 6 customers billed at over 1mm annualized in Q3 ITS Acquisition Integration All new contracts signed directly with eClerx in Q3, some existing novated to eClerx Sales team onboard and integrated into eClerx structure India delivery teams moved to eClerx facilities, Gurgaon facilities closed Delivery Infrastructure Pune SEZ facility shell handed over Dec 18, fit outs underway, go-live expected early April Salesforce Investments Three senior personnel added to on-shore team in Q3 Total onshore sales and account management team now 14 www.eClerx.com January 2008 6 Staff Update 1289 1021 1422 620 353 FY 05 FY06 FY 07 Employee Base H1 FY 08 Q3 FY 08 % of Support Staff: 16% 37.0% 31.1% 29.6% 36.9% 35.0% FY 05 FY06 FY 07 Attrition % H1 FY 08* Q3 FY 08* Annualized Attrition for Q3 FY08: 35% www.eClerx.com January 2008 7     ");
array_files[166]=new Array(0,4,"http://www.eclerx.com/pdfs/Consolidated%20Financial%20Results%20for%20the%20period%20ended%2031st%20Dec%202007.pdf","2010-02-11","187K"," Microsoft Word - CONSOLIDATED FINANCIAL RESULTS FOR THE PERIOD ENDED DECEMBER 31, 2007.doc    ","","","ECLERX SERVICES LIMITED REGD OFF:1st Floor, Sonawala Building, 29, Bank Street, Fort, Mumbai 400 023 UNAUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE PERIOD ENDED DECEMBER 31, 2007 (Rs. in millions except per share data) Particulars Three Months Ended December 31, 2007 Un Audited 1 2 3 4 a) b) c) 5 6 7 8 a) b) c) 9 10 11 12 13 14 15 16 Net Sales/Income from Operations Other Income Total Income (1+2) Expenditure Employees Cost Depreciation Other Expenditure Total Interest Exceptional Items Profit from ordinary activities before tax (3)-(4+5+6) Tax Expense Income tax Deferred tax Fringe Benefits tax Net Profit from Ordinary Activities after tax (7)-(8) Extraordinary Items (Net of Tax Expense) Net Profit for the period (9)-(10) Minority Interest Profit for the period (11-12) Paid up Equity share Capital (Face Value of Rs 10/- each) Reserves excluding Revaluation Earnings Per Share (Rs.) Basic Diluted 17 Public Shareholding Number of shares Percentage of Shareholding 135.13 13.45 55.85 204.43 1.19 141.35 15.81 (0.47) 1.41 124.60 124.60 0.02 124.58 188.69 350.40 31.69 150.96 533.05 1.97 338.64 39.60 1.92 2.94 294.18 294.18 0.03 294.15 188.69 245.47 32.15 185.30 462.92 399.42 2.70 396.72 396.72 396.72 10.13 283.19 330.98 15.99 346.97 Nine Months Ended December 31, 2007 Un Audited 844.56 29.10 873.66 Year Ended March 31, 2007 Audited 861.20 1.14 862.34 7.50 7.30 17.70 17.24 26.68 26.49 7,458,974 39.53% 7,458,974 39.53% 202,500 20.00% Notes: 1 The Consolidated Financial Results of eClerx Services Limited (the Company) are compiled from the Consolidated Financial Statements prepared in accordance with the principles and procedures for the preparation and presentation of Consolidated Accounts as set out in the Accounting Standard 21 on Consolidation of Financial Statements issued by The Institute of Chartered Accountants of India. The Consolidated Financial Results of the Company for nine months ended December 31, 2007 have been reviewed by the Audit Committee and approved by the Board of Directors (the Board) at its meeting held on January 28, 2008. The Statutory Auditors of the Company have performed a limited review on the consolidated financial results for the period ended December 31, 2007. There are no qualifications in the limited review report issued for the said period by the Statutory Auditors. The Company operates under a single primary segment, which is data analytics and process outsourcing services. Further, the risks and rewards under various geographies where the Group operates are similar in nature. In relation to acquisition of ITS Ltd, the Company has accounted for goodwill on acquisition by considering the floor price of GBP 850,000 and accordingly recognised goodwill on consolidation of Rs. 67.87 million. The amount of goodwill will be reviewed on July 27, 2008, based on second installment of purchase consideration up to GBP 650,000, which will be calculated pursuant to a formula based on the revenues of ITS Ltd over the twelve month period post closing date of July 27, 2007. Use of IPO proceeds: Particulars Projection in Prospectus Amount (Rs in Millions) 220.00 180.00 100.00 161.00 661.00 Actual Utilisation up to December 31, 2007 - 2 3 4 5 Acquisitions Infrastructure Investments Setting up of Additional Facilities General Corporate purposes Total The proceeds from IPO have been held under Mutual Funds Investments. 6 Information on investor complaints pursuant to clause 41 of the Listing Agreement for the Quarter ended December 31, 2007: Nature of Complaints Received IPO related 7 Received 501 Disposed 501 Closing Balance Nil This being the first presentation of the Quarterly Financial Results of the Company in accordance with the Listing Agreements with stock exchanges, the requirement of presenting the corresponding figures for the Quarter and Nine Months ended December 31, 2006 is not applicable. For and on behalf of Board of Directors Place: Mumbai Date: January 28, 2008 V. K. Mundhra Chairman     ");
array_files[167]=new Array(0,4,"http://www.eclerx.com/pdfs/Unaudited%20Financial%20Results%20for%20the%20period%20ended%2031st%20Dec%202007.pdf","2010-02-11","98K"," Microsoft Word - UNAUDITED FINANCIAL RESULTS FOR THE PERIOD ENDED DECEMBER 31, 2007.doc    ","","","ECLERX SERVICES LIMITED (as standalone entity) REGD OFF:1st Floor, Sonawala Building, 29, Bank Street, Fort, Mumbai -400 023 UNAUDITED FINANCIAL RESULTS FOR THE PERIOD ENDED DECEMBER 31, 2007 (Rs. in Millions except per share data) Particulars As on Year Ended March 31, 2007 Audited 861.20 1.14 862.34 245.47 32.15 185.30 462.92 399.42 2.70 396.72 396.72 10.13 283.19 26.68 26.49 7.05 6.87 16.96 16.52 Three Months Ended December 31, 2007 Un Audited 312.42 15.24 327.66 100.71 12.79 80.68 194.18 1.19 132.29 15.07 117.22 117.22 188.69 For Nine Months Ended December 31, 2007 Un Audited 813.93 28.14 842.07 273.10 30.94 213.08 517.12 1.97 322.98 41.05 281.93 281.93 188.69 1 2 3 4 a) b) c) Net Sale