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An eCommerce Services BPO offers services specific to the eCommerce sector.
Firstly let’s understand what is Business Process Outsourcing (BPO)
Business Process Outsourcing - BPO is the act of delegating in-house operations or processes to a third party. These responsibilities initially could have been an internal service or an existing system. Companies outsource to achieve cost savings which may occur when the cost of living is lower in the outsourced country.
In the Analytics space an eCommerce Services BPO offers services like:
- Pricing analytics
- Customer insight studies
- Product mix optimization
In the Data Maintenance space an eCommerce Services BPO offers services like:
- Online store support
- Technical content development
eCommerce Services BPO
In the Transaction Processing space an eCommerce Services BPO offers services like:
- Order management / processing
- Product / services configuration
In the Reporting / Metrics space an eCommerce services BPO offers services like:
- Online marketing metrics
- Trend analysis
- Dashboards, extranets
In the Audits / Reconciliation space an eCommerce Services BPO offers services like:
- Online site audits
- Catalog integrity checks
- Grey market / mispricing monitoring
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